Timex — watch damage in the name of service

Address:Ernakulam, Kerala

I gave my timex watch for repair to timex menaka showroom to change battery. Cost me 500 bucks. Then after 1 month i found out the watch is lagging, so i pulled at the screw to adjust the time and the screw just came out entirely! I was horrified. This problem was’nt there when i gave it for repair. They damaged it! There was a 6 month service warranty so i gave it back for repair, and after constant calling and nagging they finally gave it back to me after one month. When i went home and checked the screw came out again! I had to go and give it for repair again. After about 15 days or so they gave it back after repair. As if i have nothing else to do in life but visit their shop and call them. Who is supposed to get the service timex? And now, after 2 months i found that my watch is still slow going. I’m not giving it for repair, as i’m afraid they will damage it again. I would have thrown it away if it was’nt a gift from my father.
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    Ernakulam
    Kerala
    India
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