Timtara Complaints & Reviews

Hi i have purchased a product which costs Rs 17,280 on 17 Nov 2012 with order number 10355424 . As per their policies they have to deliver with in 3 weeks. But they have not delivered till now. I have raised a complaint in the customer-care with complaint number as 53548 on 24 Dec 2012. But there is no solution. Can you take some necessary action. In the next month i thought to place an F.I.R on this issue.

Cheating, Order not delivered, Money not refunded
The website is a Cheat, they take consumers money and don't refund the money.
i

I have not yet (5/1/2013) receive my money back

i cancelled it on 16 July the time is approx 6 months approx

order no 02917732
please help me to take my money back

Hi,

I have ordered two products in timtara on 14 -Nov, for which i was waiting for shippment for almost a month. I didn't have any update on this and every time when i call customer care, they keep saying that it will be shipped before 05 -Dec. But status never changed from "Awaiting shippment".

Since they failed to deliver the product, i went for cancellation of orders.From Dec 5th till date, i have made 6-9 cancellation request and still dont have any update and every time when i call customer care, they keep saying that it will be canceled in next two days.

I want my amount to refunded to my account ASAP. Kindly help me.

I have also reported to norton on misuse of their logo.
Please find the order number below and i have paid Rs 13273 for the order
Order #10353876
Order #10353874

Last time, when i called customer care, they gave an email "[protected]@timatara.com and also a number "[protected]" to contact the concerned department. But no one responded for the mail or the call.



Thanks
Rijo

The website is a Cheat, they take consumers money and don't deliver the products or refund the money.

I have not yet (5/1/2013) received my product or refund.

I request everyone not to get fooled by the discounts on this website. Please don't ever use this website.

Order No. 10368702
Placed on. 12/12/2012

Timara.Com Looks like fraud company i have ordered Nokia Mobile Hand true this website on Sep and later i got email saying out stock. Then i ordered for alternative product. No response and i hv called to their call centre requesting for refund i called nearly 20 times. Those people use tell me ur order will be cancelled and refunded within 7 working days whenever i called same answer. Till today i hv not got my Money. This is confirm this is fraud company. If not they would have refunded me.

Please be carefull with online stores.

Thanks
Sreekanth

I had ordered a seagate backup plus 1 tb hard drive from timtara.com on 12.12.2012 for Rs.4800.The site promised to deliver the product in 21 days but even after 25 days it has not been shipped yet from their side.I have called several times to their customer care numbers but they always say to wait for 24-48 hours for shipment of the product.I told them to cancel my order and process my refund but again they are telling me to wait 21 days.
My order No is 10368962
Transaction Id : 10161953
I had paid the amount on 12.12.2012 itself by sbi online banking through atom gateway.
Reference number is 970847IGE6700433
It was transferred to account no [protected] of some SBI branch.

I HAVE BEEN MENTALLY TORTURED BY THIS SITE.THEIR CUSTOMER SUPPORT IS WORST.THE CUSTOMER EXECUTIVES EVEN TALK IN OBSCENE MANNER.THEY PROVIDE FAKE ASSURANCES AND ALWAYS DEMAND 24-48 HOURS.GOD KNOWS WHAT DO THEY MEAN BY 24-48 HOURS.
I HAVE CALLED ALMOST 10 TIMES TO THEIR CUSTOMER CARE WHICH HAVE COST ME ABOUT 25 RUPEES ALSO RS 4800 WHICH I HAVE ALREADY PAID TO THIS FRAUD SITE.

I DON'T EXPECT ANYTHING BUT HELP ME GET MY MONEY BACK AS SOON AS POSSIBLE BECAUSE THEY HAVE NOT DELIVERED MY PRODUCT IN THEIR PROMISED TIME

Hi,

I ordered Gas stove in Timtara.com (online shopping) on 28 Nov 2012. I called to customer care around 30 times still they are telling it is under process for shippment. 25 Dec 2012 i got irritare due to irresponse from customer care. I raised complaint to cancel my order on 26 Dec 2012. They said within 48 hors you will get confirmation mail for cancellation with 7 working days you will get money. Again i called lot of times and today also (04 jan 2013 ) Still they are telling it is under process to shippment. please take immediate action and cancel my order. I purchased new gas stove out side. Timtara is not cancelling my order and not refund my money also. i want my my money back. My order no in Timtara.com[protected]



Dear yokesh kumar ,

Thank You for placing your order with www.timtara.com

Your payment has been realized in our account & your order #10360684 is in process of shipment. We will update your AWB No. & Courier Details at the earliest.

For any further clarification you are free to contact our customer care at[protected]:30A.M-6:30 PM, Monday-Saturday) or create a Support Ticket

Enjoy the shopping experience with timtara.

Click below to explore most exciting offers ever...!!!

http://www.timtara.com

Thanks!
timtara.com
Bound to delight
timtara Family

I purchased a Samsung smartphone through Timtara on 12/12/2012. Since this was a website which was part of the Google online shopping initiative (GOSF - 2012), I thought it would be safe, and went ahead and placed my order, and paid for it too.

Now it has been 24 days, and there has been absolutely no news about the product,
At the time of placing order, it was assured that delivery would be between 2-3 weeks. Even that is a very long time, compared to other online shopping sites, however, I thought as long as it is sure it will reach me within 3 weeks, it's tolerable.

I called up after 2 weeks...the customer care executive apologised and said it would come by the end of the third week, since the website anyway said 2-3 weeks. I agreed, and waited. At the end of the third week, again there was no shipment, no call, no contact from timtara.
I again called them up.. and after the usual apologies, they again assured it would reach by the end of that week.
So I waited for another couple of days, and again called.
At this point, they said they don't know why the shipment is delayed... and they were absolutely clueless! And they could not assure when I would receive it, if at all. Plus they were extremely reluctant to escalate the issue, but I insisted and they raised a ticket, and I also got to speak to a supervisor. She then assured me that by that same evening, I would get a call back from them, regarding news of the shipment, and yet again, the call never came.
I finally called them up again today, and was stonewalled again by the executive who said I would now have to wait till Monday to get info about the product status. She finally gave me an email ID to write my complaint to. I have done that as well, but no response from them so far.

I'm extremely disappointed with Timtara, it is a nightmarish experience, and I hope I either get my product or my refund back somehow.
I am also disappointed at Google for not vetting e-commerce sites properly before partnering with them for GOSF-2012.

sir

I have booked an online order for a phone worth around 9000 on dec 12th 2012 on the site timtara.com. it promised the delivery within 3 weeks. now if i call them they are not responding to my queries. they are not divulging the blue dart courier consignment no or the actual status. please take action. their customer care no is [protected]. my order details :Here is the summary:

Transaction Id : 10162029
Order Date: 12th Dec 2012 10:35 pm
Payment Mode: Net Banking
Order No. PRODUCT OFFERS UNIT PRICE SHIPPING CHARGES TAX QUANTITY UNIT DISCOUNT TOTAL PRICE DELIVERY TIME
10369128 Samsung Galaxy Y Duos Mobile Phone S6102 (S6102 )

my contact no [protected]

Hi,

I have booked the order for Sony Laptop worth ~27000 Rupees (order #[protected] on 25-Aug from Timtara.com and paid using Credit card. It has to be delivered within 3 weeks. I have not received the product withing 3 weeks and enquired on their customer care and they keep me telling that We will call you back in 24 business hours but they never called back. After 2 months I have requested for cancellation and after lot much follow ups, my order was cancelled on 6-Nov. Since 6-Nov, status is being shown as "Payment refund Pending". I have been told that my money will be refunded in 7-10 working days after cancellation. However, I am still waiting for my payment refund from 2 months. Then, they told that there is some issues in refund in credit card account and provide your account details for Demand Draft, which I have shared immediately. However there is no update that when it will be received. They even do not reply email.s

Would request you to please assist me to get my money refunded.

Thanks and Regards,
Gaurav Kumar Goyal
+91-[protected]

Dear Sir,
I ordered a product from www.timtara.com on 3dec,2012.
while ordering I was told that product will be delivered within 3 weeks.
so far they have not delivered it.
I called a no of times to their customer care office for refunding.
so far they have given any reply.
order details :Transaction Id : 10159098
Order Date: 03rd Dec 2012 04:56 pm
Payment Mode: Net Banking

Order No. PRODUCT OFFERS UNIT PRICE SHIPPING CHARGES TAX QUANTITY UNIT DISCOUNT TOTAL PRICE DELIVERY TIME
10362630 BSNL Penta Tablet WS702C With Calling(WS-702C)
None Rs. 7,499 Rs. 299 Rs. 0 1 Rs. 1,150 Rs. 6,648 Delivery Within 3 Weeks
Total 6648

kindly do the necessary

Hi, I have ordered a Casio Standard Watch: AE-1000W-1AVDF (D080) on 27th Aug 2012 with timtara.com. still the status is shown as "Awaiting shipment". whenever I called them, They said. they logged a compliant with back office but no use and still the status is "Awaiting Shipment". They are the true cheaters and I think they are running a business by using these kind of amounts. I would like to teach them a lesson.Kindly help me.

Regards
Mohankumar. G

My order 10323930 dtd. 11/9/2012 was not delivered. So I asked to cancel the order after one month. After more than 25 calls daily they changed the order status as 'Refund pending, but not paying back Rs. 8999/- paid for buying a phone. They are biggest cheater. Websites are flooded with complaint about them. Will anybody prevent Timtara from cayying out business with so many complaints pending. I am filing a suit. Other please also join.

Non delivery of product
Submitted by: Siddharth Jain
Category: Electronics & Gadgets
Complaint against: Timtara.Com
Amount loss/claim: Rs. 4,507
Support Siddharth Jain
Order #[protected] X strontium 16gb sd memory card (class 6)
order #[protected] X fujifilm ax550 16mp digital camera(silver)
order date:[protected]
Recipient: siddharth jain
This order is marked as 'awaiting shipment' since 35 days.

'FRAUD AND FAKE TIMTARA.COM'

Timtara.Com,claiming themself for 'no.1 for user experience' and 'top 20 e-commerce startup in india' claims that they ship the product within 3 weeks I.E. 21 days,but there promise is totally fake.They never keep there promise,nor do they respond to complaints lodged.
It has been over 35 days and they haven't even shipped it from there side.
By now,I have asked them finally to cancel both of my orders and refund the amount to my bank account.But they haven't responded yet.I hope that they respond in a week.
I would not suggest anyone to go through timtara.Com to purchase any poduct.There services are totally fake.
This is my worst experience with timtara.Com among all e-commercial site,I hv shopped till now.

PRODUCT NOT DEIVERED
Order #10343520
Transaction Id : 10150708
Order Date: 24th Oct 2012 08:14 pm
Payment Mode: Net Banking
Order Date:[protected]
Recipient: BADRI KAKI
Payment Mode: HDFC Net Banking

This order is marked as Awaiting Shipment

Hi , i ordered[protected] x Toshiba Satellite C850-P5010 Laptop on[protected] through TIMTARA website and payment of 17,899/-Rs is done through HDFC netbanking, till now i didnt get my product , i called to timtara customer executives and raised so many complaints(reference;57654) to [protected]@timtara.com,[protected]@timtara.com, [protected]@timtara.com, [protected]@timtara.com, but no use they are not responding and disconnecting my calls and even i didnt get any reply mail for my complaints. According to timtara norms the product should be delivered with in 15-20 working days, its already 66 days over, but no response from timtara customer executives and they are saying wait 2 days , wait for 3 days, daily they are saying useless stories. How long this timatara website cheats the customers like this.

I asked them cancel my order and return my money ,but they are disconnecting my calls and no reply for the mails, this timatara website is fraud online shopping website, even the customer call center executives is also fraud , no one responds well, i waited for so long time my product is not delivered

This is sort of harassing the customers ,they will not ship the product intime,as they got the amount prior.Plz register fraudulent and cheating case against the TIMTARA.COM.They never informed me over this delayed item ,I have to follow up.All supporting documents for further consideration.
Kindly take severe action of these type of fraud timtara online shopping websites and save customers valuable money from timatara. Please make my product delivered with in days of time or make them to return my money.

Regards
BADRI
[protected]
badri.[protected]@gmail.com

Company details
www.timtara.com
Contact no.s :[protected], +[protected], +91 [protected]
EmailId: [protected]@timtara.com,[protected]@timtara.com,[protected]@timtara.com,[protect...⇄ [protected]@timtara.com,[protected]@timtara.com

I placed an order for Carolina Herrera For Men perfume on 15th Nov 2012 at 6.01 pm vide order number 10354390. Payment for the same was made through net banking for Rs. 2199/-. The delivery was expected to happen within 15-20 working days but the customer care representatives confirmed they would try and process the order at the earliest.

On 19th Nov 2012 at 3.10 pm, I got a mail from [protected]@timtara.com saying the product was ready for shipment and the AWB No and courier details would be shared at the earliest.

Since then till date I have been following up with various people in the organisation through emails/ calls to understand when the product would be delivered. I dont get any reply to my mails but whenever I call up customer care, I get different versions from different representatives, but no solution. I have even asked for a refund in case of non-availability of the product but to no avail. In fact, now I feel, the customer care representatives think of this as a joke and while talking to me they claim their names to be celebrity names and do not even give me their proper names.

I had written to [protected]@timtara.com last and I finally heard from her on 26th Dec 2012 at 5.40 pm saying that the product cannot be dispatched and I could order anything else from the list provided.

I am not interested in buying anything else and since the product is not available I requested for a refund alongwith my due interest. However, since then I have not heard from anyone in the organisation. It has been a harrassment buying product from timtara.com which claim to be rated No.1 for user experience.

I have been cheated by a company Info Secure
Consulting Pvt Ltd & website in The name of TIMTARA ( http://www.timtara.com).
Owner :- Arindam Bose, Tajender S. Khurana
Address of The company :- B-26, Second Floor, Sector 8, Noida-201 301

Order Details:
Order #10353608
Transaction Id : 10155085
Order Date: 13Th Nov 2012 07:34 pm
Payment Mode: Credit Card / Debit Card
Product: HUL Pureit Marvella Water Purifier(Marvella)
Order Value : Rs. 4,640

(1) I have purchased a HUL Pureit Marvella Water Purifier(Marvella) from Their
website online Through credit card standard chartered Bank.

(2)I have called many times to Their
customer support no. :[protected] &[protected] but not received
any support from Them & till 29Th December 2012 There is no
confirmation from company side.

(3) I have sent many emails to their representatives but did not received any reply from them nor they are providing any confirmation on product delivery. Also they are not providing any next level escalation. I thought of cancelling the order. however many have not received money back so thought not to cancel the order.

(4) I have contacted through phone [protected] Mr. Ritesh, he had told me your product will dispatched on 20/12/2012 but
not received till now.

(5) I have go through many sites & see these people cheat more than 1000 plus people.

(6) I have attached all the necessary screen shots.

please register a complaint and take necessary action and get my money back. I am ready to pay what ever your fees are.

To,
Infosecure Consulting Pvt. Ltd.
B-26 Second Floor, Sector 8
Noida Uttar Pradesh -201301
India
Date: 28/11/2012
Subject: Deficiency in services in delivering the product.
Dear Sir/Madam,
I am writing this letter to inform you the difficulty which I went through after shopping online from your website.
I purchased Micromax Superfone Canvas A100 Mobile Phone (Canvas A100) on September 11,, 2012 from your website (www.timtara.com). The order number is 10323900 correspondingly. The transaction detail for the same is attached in Annexure I.
Your website assures delivery of the products within 3 weeks. But the same didn’t happen and there are no signs of my products yet. Unfortunately, your employees are least bothered about your company’s goodwill and also about the customers? money and time. After calling so many also, I did not hear anything from your company or employees with regard to my product or delivery of the order. Because of your laid back approach, I have suffered a loss of Rs. 8999/-.
Therefore, I would request you r refund my entire money and compensate me sufficiently for the stress, and time wasted by me in pursuing this complaint.
I hope you will treat this application as most important and will take immediate actions after receipt of this letter.
Failure on your part to do so will compel me to take legal course of action in the consumer redressal forums.

Warm regards,

(Mr. PRATIK DHRUV)
B/304, RADHA RESIDENCY CHL.,
150 FT RD, OPP. MEXUS MALL,
BHAYANDER WEST, THANE - 401 101
[protected]
[protected]@therosegroup.in

Dear Sir / Madam,

I placed one order (Order #10334272 dated 02-October-2012) on Timtara.com. The order was for 1 x Philips HTS3531 5.1 Home Theatre System and I paid Rs. 7840/- for this through netbanking (Bank - HDFC). Since then I am regularly contacting timtara team to check the order / refund status. I raised so many complains and I didn’t get answer to even single complain. I called 35-50 times to trace it and every time I was told that they are initiating the action and I will receive e-mail about it. But neither any action was initiated nor I received any e-mail or any type o[censored]pdate. Each time I call their customer care, I felt that they even don’t know what happened after my last call and customer care representative promising to initiate the action freshly. Due to all this, I decided to cancel the order. I sent many e-mails, made phone calls raised complains. But same story continued again. Every time I made I call, I was told that they are freshly initiating the cancellation request.

After several requests,my status of my order on internet, was changed to “Payment refund pending”. I was relived a bit. But after 45 days from the status change also, I have still not received the refund. Again I made calls, raised complains, but same story…………….

I am a regular buyer from other online sites. But I never faced any such issue. This is my worst experience. I am very much frustrated with Timtara.com. They are very un-professional and un-coperative people and doesn't care about their customer problems.Still they are showing the PRODUCT IS AVAILABLE and continously cheating people.

Please help me in getting my money back.

Regards,
K.Sreeram
Hyderabad,
AP
[protected]

I have ordered Samsung Galaxy Samsung Galaxy S Duos S7562 Mobile Phone and
Apple iPod Shuffle - 2GB Model Of Late 2010 (Order #10356094, Order #[protected] on timtara
on November 19, 2012. I am already paid money through online net banking from SBI with Transaction #10156208.
Every time when I called Customer Care they are telling the same thing, that the order will be shipped within 72 hours.
But they are not shipping the order since 35 days. Please make them to ship my order.

1.Product details : Samsung Galaxy S Duos S7562 Mobile Phone and Apple iPod Shuffle - 2GB Model Of Late 2010
2.Date of purchase :[protected] @ 2:02 PM
3.Order number : 10356094,10356092
4.Cost of damage : 17400
5.Mode of Payment : Online Internet Banking (SBI - Transaction #[protected]

6.Residence Address/City

H No. 7-3-313, 2nd Floor, Vijaya Nagar Colony -3,
Khanapuram Haveli, By-Pass Road,Khammam,
Andhra Pradesh - 507002
LandMark- Opp. Old Shanti Jr. College

Please help me to get either products or money refund

ThanQ and Regards
Rakesh Nallamothu
(+91) [protected]