| Website: ttdevasthanams.ap.gov.in/home/dashboard |
Dear Sir/Madam,
I am writing to lodge a formal complaint regarding the online booking system for Special Entry Darshan tickets on the Tirumala Tirupati Devasthanams (TTD) website.
I have repeatedly attempted to book Special Entry Darshan tickets through the official portal:
https://ttdevasthanams.ap.gov.in/slot-booking?flow=sed&flowIdentifier=sed
Despite receiving alerts from the official TTD app and logging in promptly at 10:00 AM, the time bookings open, I have not been able to secure a single ticket, even once. The portal often shows availability, at times over 200 tickets, yet every booking attempt returns the message: "Sorry, it appears this slot has just been booked. Please choose another slot."
This problem has persisted for several months now. I have tried different devices, browsers, and dates, but the outcome is always the same. The experience has been deeply frustrating and inconvenient.
Even the slots reserved for senior citizens are affected. Immediately upon logging in at 3:00 PM, the portal displays a 5-minute waiting period, which is highly suspicious and raises serious doubts about the system's fairness. It is distressing to see elderly devotees denied the opportunity for darshan despite following the process correctly.
According to official figures, around 3, 66, 000 tickets are released each month. Yet it remains unclear how these tickets are actually being allotted, since genuine devotees like myself are unable to obtain even one ticket despite consistent and timely attempts.
In light of this, I kindly request the following:
An investigation into possible technical flaws or vulnerabilities in the booking system.
Assurance that the system operates transparently and remains accessible to ordinary citizens.
Appropriate action to identify and prevent any misuse, bot-based booking, or unfair practices.
It is disheartening for devotees to track announcements, spend hours attempting to book, and still come away empty-handed. I sincerely hope this grievance receives due attention and that corrective measures are implemented soon.
Thank you for your time and consideration.
Yours sincerely,
Bavya
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