[Resolved]  Titan — about rusting off watch

Address:

Madurai, Tamil Nadu

[protected] Dear Sirs, I have purchased one titan ladies watch at Madurai from world of Titan on[protected].The details are : Varient No ND9720SMO1A, DESCRIPTIONJ974, CLUSTER:LRRAG. The wactch was presented to me by my father who is residing at Madurai .I am residing at Srirengam and I took the watch with me. I am a house wife and so I don’t have the chance to wear the watch for a long time.I don’t wear either daily also. I wear the watch only for the function. On my returning I wipe the watch with soft clotch and keep safely. It is a sentiment also.But to my surprise the casing peeled off watch looks like a rusted one at the top bottom. I paid for extended warranty also. On the day of my purchase I was informed that the warranty holds good all centers. So I contacted Trichy World of Titan. They said that the glass is defect and order would be placed and replaced. I don’t know how glass will corrode and it was rather a peculiar reply.He dragged on this issue for a month and finally refused. He also informed that the production of this model has been stopped and no spares. My question is that the watch of Rs4000/= has to be worn with the ugly look. The famous international brand from famous TATA is producing such a spurious, substandard products. During purchase I thought that the casing is stainless steel and not chromium plated. Even chromium plated watches say Q&Q lasts longer. I am very much offended and humiliated by the watch as well as by the arrogant behavior of the dealer. Are we baggers? I can’t wear the watch any more. I request you to replace the watch at the earliest and hope you will instruct your trichy dealer to be polite to customers. I will not compromise with an thing other than replacement. Expecting your early reply. S.MOHANA CONTACT ID:[protected]@gmail.com Mobile:[protected] Encl: scanned copy of bill Again sent another complaint on 7/3/14 and no response. this is my second complaint. till now no response. very bad attitude. look into the matter seriously