[Resolved] Titan Company — After replacing cell and crown watch stopped working and now they are asking for service

amitprajapati4

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560102

Hi,

I purchased fasttrack watch around 2.5 years back for 1300 INR. watch's crown got broken and cell got over 2 months back from now. I gave to repair crown and new cell to WORLD OF TITAN address is WORLD OF TITAN, 7 & 8, 27th Main, HSR Layout, Sector-1, Bangalore - 102.
they charged 410 INR and handed over me on 21st Feb 2017 with 6 months of warranty. Watch again stopped on 5th Mar 2017, when i went to store again they said watch needs service and for that they charge 300 INR. how come in 15 days it stop working and watch needs service! I strongly believe they have done something wrong with the watch. They are making business like this. They would have told me for service when i asked them for change crown and cell! giving 700+ INR for service is quite big amount i feel. They are bluffing i am sure. please let me know what can be done.

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Apr 11, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2017

Titan Company Customer Care's response Dear Amit,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we

always strive to make things right for our customers. We apologize for the difficulty you

have faced and we want to reach out to you. Could you please share your contact

number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal,

and we go the extra mile to ensure our customers are happy. In case you wish to talk

with our Care team, please call on[protected].

Sincerely,

Steve