Titan Company Complaints & Reviews

TODAY I HAVE PURCHASED A FAST DIGITAL TRACK WATCH FROM GURGAON. WHEN I ASKED FOR DEMEONSTRATION, SHOPEKEEPER TOLD ME THAT TECHNICIAN IS NOT AVAILABLE. HE ENSURED ME OF PRODUCT QUALITY AND TOLD THAT EVERY THIGH IS WELL DEFINED IN USER MANUAL.HOWEVER AS I LIKED WATCH VERY MUCH BECAUSE OF DUAL TIME FACILITY, SO I BAUGHT IT.
WHEN I OPENED THE USER MANUAL i FOUND THE MANUAL IS OF SOME OTHER MODEL. SIMILAR INCEDENT HAPPEND WITH ME IN LAST NOV-07, WHEN I PURCHASED A WATCH FROM LIFE STYLE STORE AND TECHNICIAN WAS NOT AVAILABLE TO EXPLAIN THE FUNCTIONING.
I FOUND THAT DUAL TIME CAN NOT BE ADJUSTED PROPERLY AS PER MANUAL INSTRUCTION, ESPECIALLY FOR MINUTE SETTING, DUAL TIME CAN ONLY BE ADJUST EITHER EQUAL TO CURRENT TIME OR + 30 MINUTES. THIS IS TECHNICAL FAULT.

TITAN STORE SHOPE KEEPER TOLD ME THAT HE DO NOT HAVE RESOURCES TO HELP ME, I NEED TO CONTACT SERVICE CENTER.

THIS INDICATES THE SO CALLED REPUTED TITAN STORES ARE NOT EQUIPED WITH KNOLEDGEBLE TECHNICAL STAFF TO SATISFY CUSTOMER. I REQUEST TITAN TO RESOLVE MY PROBLEM.

SUNIL CHATURVEDI
MOBILE NO-[protected],
BHIWADI

I have purchased a Titan co. watch from Lucknow. Co. is ready to exchange defective watches. I have called Rupani brothers, a Titan co. shop in lucknow by Telephone. but the owner Mr. Karan is not ready to exchange watch. Instead, he cut our call to him by phone.Whenever we talk, he start abusing me. Please take some action regarding this case.

Unfortunately I came across such a bad experience during the last two months, Titan’s products always attracted me a lot and i bought one titan eye gear(model-MA014BK1) form Bangalore. It got damaged and i bought it to world of titan at Pioneer Towers, Marine Drive, Erenakulam-31 Kerala. The damage was too much to rapier so it was send for replacement, and i saw the status of rapier in Titan's site. But the shop authorities took almost one month to get ready to replace, still they refuse me to replace the stuff that I have given, they are asking me to compromise on the model selected by me and by one lower model from them that I cannot do. They just behave rashly with me, they even said they will replace if it was bought from them. I don’t understand this type of replacement I believed in Titan but got in trouble. Since i have the valid Warranty card with me I want to get it replaced or else let the court to take the decision. Expecting a reply soon.