Titan Company Complaints & Reviews

I bought a ring and it was to be collected after some minor reduction in size.

After a week i went to collect and to my surprise the ring provided to me was lacking in the finish, it was dull. What surprised me is the behavior of staff even after showing him the original photos of what i purchased he was manipulating me to believe the ring after adjustment is same. The staff was thinking of fooling me into tricks, which was totally surprised at the trusted brand store of tata. Till date we were always buying gold from our trusted jeweller but since this jan 2020 we switch to tanishq, i had also bought my engagement ring in jan this year, started rs5000/- per month investment scheme (But due to lockdown was not able to continue) and now again went to buy another daily use ring. But the experience and attitude of staff schoked me. Everyone in india visit a tata store just for it's brand value and ethics of bussines.

I mean forget about me pointing to the difference between both rings which was on ignoring mode by your staff. How can a brand this big offer something without even checking the product before delivery.? Is it like once sold they don't have the responsibility? I had already mailed and twitted about the issue but it's been weeks and still i haven't received any call back. Hoping to hear soon and resolution of same.

I am sharing the pics of both rings before and after adjustment.

Octane titan, was given for battery change, first service provider told watch is not working after inserting new battery and then service to be done. Finally when i came to collect product they charged rs.850/
I shocked and asked about the rate is charged,. They answered it will be cost this much only,,. I posted bill copy in photo section

Please do needful

We have purchased a necklace on 21 st october for an engagement on 24 october 19.Price was Rs 167465 including making charges of Rs 34621.39 & discount of Rs 5193.21.
As marriage was scheduled on 26 Feb, it was not worn until that.Though after marriage when this necklace was worn, it started breaking.We found a severe manufacturing defect in the piece.Due to fear of more damage to it, we stopped wearing the same but meanwhile covid crisis came in picture and all showrooms also got closed.Now as your outlets are open, we want to exchange the piece at the same rates/weight in oct 2019 and just return this defective piece . We dint want to bear the cost of making charges on exchanged piece as it is a manufacturing defect and who will suffer the loss of losing its parts, in future.(as one of your outlet at Vegas mall in DWARKA, DELHi told)Price of gold is increased, why should we suffer that loss as well. Kindly look into the issue as Tanishq outlet is not exchanging defective piece at earlier rates corresponding to weight.
Regards
Kuldeep Chauhan
[protected]

Hi sir/ madam,

I am writing this mail to register a complaint on the titan watch purchased at the dealer shop.

On 15th september, my uncle (Bakiyanathan) purchased a titan watch worth of rs. 5000 at a dealer shop [namath watch & co, rattan bazzar, chennai - 600 003].

Please find the below issues in the dealer shop & titan customer care:

1. During my purchase of the watch (1627yaa), we noticed that the watch has been stuck and not working. Immediately i asked the dealer shop manager, this watch has been stuck up and the dealer shop manager replied to me that there was a tag inside that why it was not working.. The dealer shop manager rectified and replied to me like.. Now the watch is working.
2. I have taken the watch after billing and just i came out of the dealer shop for a while again the watch got stucked. I got disappointed and again went to the dealer shop and told the same like "sir again your watch got stucked".. The dealer shop manager received the watch and investigated and replied that there was a small piece of tag inside that's why it was not working.. The dealer shop manager rectified and replied to me like.. Now the watch is working.
3. I said that while purchasing only, the watch is not working two times., better you replace the watch with a fresh piece. But the dealer shop refused to do that.. And i told that "sir i came from a long distance and i couldn't come again and again to your shop for any issues/ repairs."
4. Now the watch is working and i reached my home and again noticed, the watch is not working. I am really frustrated and disappointed.

5. On the next day morning (16th sep) i made a call to the dealer shop and told that "sir the watch is not working again that's why i told yesterday better you replace with a fresh piece." after hearing the words from me, the dealer shop manager replied casually like., "you can come and service it"
6. I have purchased this watch for my relative's marriage and i am totally disappointed that how can i gift this not working watch.?

7. I made a call to titan customer care[protected] and registered a complaint on the issue with the help of customer care executive mr. Faraz.
8. Ticket number: tkt[protected]
9. I explained everything to mr. Faraz and he told me that you can visit the nearby world of titan and you can replace the watch.
10. I told mr. Faraz that if you can check any shop nearby porur chennai, he told 'yes there is world of titan' you can go there with an invoice and tell the history and complaint they will replace you with a new piece.
11. Mr. Faraz has validated his system and told that the model is available at porur shop and you can visit there and get a new one.., when i asked the complaint number, he told he will text me and i have not received any text message regarding ticket number.
12. He has closed the ticket without my knowledge and the problem is not resolved.
13. On the same day evening i again made a call to customer care and now mr. Mohammed has attended and again i have explained the story and asked for the ticket number and he has given the same..

14. With the assistance/ guidance and directions given by the cc executive and visited the porur shop at chennai., i was shocked that the shop manager is telling us we have not yet opened the shop and we are in the process of renovation.
15. I came out of the shop and again made a call to c care and this time mr. Sayed attended the call and as usual i explained the same and he told sorry sir, the shop porur at chennai is not in the updated list of world of titan.
I was totally frustrated and disappointed that i have taken leave from my office and came to world of titan for replacement and they are telling the apologize for the wrong information provided and you can only service the watch and they wont replace your watch as you have purchased from a dealer shop. This you guys would have given this information on the first time when i am registering a complaint.
This was totally wrong information provided and with the believed words of customer care executive, i went to the shop.
16. Mr. Sayed asked me to visit the nearby shop from porur, chennai which is valasaravakkam chennai and asked to explain the history and if the showroom manager refused to accept., pls call me to the customer care..
17. I visited valasaravakkam showroom and as expected they refused to accept the watch for a replacement and they are ready to service as i explained the history.
18. Again, i called the customer care and this time mr. Deepak attended the call and asking about the information on the model number, and he has given the wrong address of dealer shop, it means that the ticket is not updated appropriately.

The major issue are as follows:

* dealer (Namath watch & co) has given a not properly working watch.
* customer care executive redirected me in a wrong way.
* each an every time, i need to explain the problem/ story and history to every customer care executive.
* customer care executive is asking some basic information again and again such as watch model number., as i have mentioned the model number while registering the ticket in the first call itself.
* ticket was not updated accordingly as per my discussion with customer care executive and it has been closed without my knowledge.
* i have returned the watch to the dealer shop and asked to return the money. He has accepted the same and written on the backside of the invoice bill like "amount will be transferred to the bank account given" note: i have given my bank details.

I kindly request you to take action on the dealer shop (Namath watch & co, rattan bazzar, chennai - 600 003) for providing me such a not properly working titan watch.
And i request you to advice your customer care executives not to give any false statements or improper guidance/ directions., as it may leads to un necessary frustration to customers.
I have been wasted my money, office leave, and man powers for visiting multiple world of titan show room and again to the dealer shop.

As you are mentioning that you are having 100 million satisfied customers in your warranty cards but i am not satisfied.. Right from my great grand father, we are using titan watches and still i am wearing the titan watch in my left hand while drafting this mail.. I am really proud to say that myself and family are the valuable customer to titan but this instance makes me disappointed and frustrated.

Kindly take it as high priority and severity and i need a proper resolution from your side.

Dealer shop name: namath watch & co
Address: rattan bazzar, chennai - 600 003.
Bill no: 1553
Amount : rs. 5000
Purchase date: 15. Sep. 2020
Watch model number: 1627yaa
Stock number: 4170163
Name of the customer: bakiyanathan

Note: even after i have returned the watch, still the dealer not transferred/ returned the amount.

Please forward to zonal head/ senior manager/ director of titan and i am expected a call from any higher official, who can really understand the customer and the meaning of satisfaction.

You can treat this mail as my highest level of escalation and need proper solution.

Thanks,
Varun
[protected]

Dear sir,

1. Tanishq product code 511178vhlu1a00-bangles bought as per the details in the attached invoice has developed defects shown in the attached pictures.

2. My grievance was not addressed on approaching nearest tanishq outlet in ahmednagar.

3. It is requested to reimburse making charges of inr 11244.21 against exchange of the product against jwellery of equal value free of charge.

Thanking you,
Mugdha sarsar

I purchased one spectacle from titan eye plus show room situated at duck banglow more Barasat Kolkata 700124. There is a cut marks on the right temple and peeling of also occuring. I contacted to the showroom but they said it occurs due to mishandling. But I am saying that the cut mark was there from the very beginning as I did not notice the mark early so I received the product otherwise I might not receive the product. I only use this product for less than 3 months so warranty period is still prevailing.Please help.

Titan showroom, jawahar nagar, perambur, worst service... I gone there for service my watch strap, for changing small cap in strap they told me replace whole strap which costs 1200. I accepted and changed spending 1200 rs, even they didn't give my old strap. Within one week the same problem in my new strap also, the cap was damaged. When visited again they told me to again replace the strap. Cheating people one of the worst cheating service

Mobile complaint
touch not working properly
please solve the problem,
i want to service centers in visakhapatnam.

Recently bought gold jwellery at tanishq, however during payment through various debit cards, one of the cards were swiped and returned saying, that no transaction happened. When we returned back we came to know an amount of ₹50, 000/- was deducted from pataliputra jewels of hajipur, bihar from the returned debit card.
Next day when we contacted mr gyanendra ojha from the number provided in the bill, he assured us that the complaint will be resolved within 2hrs, and asked us to give our bank account details for refund of extra amount of ₹50, 000/-, after the assurance, we gave him the necessary details, but since then the gentleman is not picking up our calls nor responding to the messages. Just wondering if tanishq has started this new way of harrasing customer in their public dealings. Hope this complaint cell works, and the extra money deducted is refunded back.
Thanking you
Regards
Dr kaushik

Hi team,

I have started the golden harvest scheme at tanishq outlet with account number[protected]. I have completed my 10 installments. When i have gone to ask for refund of the deposited amount, the store persons explained about buying gold.

Due to personal reasons, i have requested to withdraw the payment. Tanishq team are giving excuses every time like come after a day or come after two days. I have reached out to them 2 times, however they are giving excuses every time.

As per policy, payment will be made without bonus post maturity plus defined period.
As a consumer, i have requested every time to support and settle my account.

As a valued company, such behaviors of staff are also not recognized in any situation. I am very frequently visiting the tanishq/titan/etc. We always recognised the services but today incident was completely panic for us.

Regards
Jitendra garg

I bought a frame from titan showroom on 12/06/20. Rim got broken within 10 days. I gave to the shop and owner told me to wait for 10 days. Its been 60 days i havent received it. I mailed a compaint to customer care also but no greivance addressal done.

On July 30, I placed on order for ear rings money got debited but I didn’t get order details it been almost one month but My money didn’t get refunded to my account. I raised several complaints but no proper response.

I placed a order online for a pair of gold bangles code 511819VHQR2A002ED0000179 and paid Rs. 1, 60, 707/- through my Citi Bank VISA credit card on 15.08.2020 . The transaction was reported successful by PayU but rejected by Tanishq as unsuccessful, but Citi Bank has confirmed the transaction as successful and debited my card account. Since the bank and PayU have confirmed the transaction Tanishq has to refund the amount to Citi Bank immediately.
I have written to Tanishq customer care service but no favourable reply is received till date.
Please look into this matter and arrange immediate refund.
Thanks.
Vithalrao
[protected]

Ordered online Titan Watch Masaba tribal hug on 02 Aug'20 (order No: 2128822), on 12Aug'20 as the product was not received made a call to titan customer service then cam to know the product was returned back to it's warehouse. No information about this to me till then . On the same day (12Aug'20) received an E mail and an Sms saying Your refund was initated, for this refund waited till 18th evening when contacted bank got reply no refund was initiated from titan. Again contacted customer care on 18Aug'20 and 20Aug'20 till this time no refund of the amount. Always make cut the call with a reply of sorry and in half an hour will get a call back from one of our senior executive. Till this time not received refund of the money paid for the product

महोदय,
मैं प्रतिभा प्रकाश, आपके गोल्डन हार्वेस्ट स्कीम की 4 साल से उपभोक्ता रही हूं, जिसमे मैंने यह देखा है कि अगर पेमेंट में 1 दिन की भी देरी हो तो उसके लिए आपके अलग कंडीशन हैं लेकिन मुझे ये बताइये की अगर मैने उसी स्कीम के लिए रिफंड के लिए अप्लाई किया(26 जून )जो कि अधिकतम 12 दिन में हो जाना चाहिए था, तो क्या आप किसी भी तरह उस पैसे को रख कर उसका ब्याज कमा रहे हैं। ये तो उपभोक्ता को बेवकूफ बनाने का सबसे अच्छा तरीका है जो आपने चुना है। covid 19 के इस समय में नुकसान की भरपाई ये कंपनी क्या इस तरह उपभोक्ता को परेशान और लूट के करेगी।

The refund cheque was sent to my older address without even confirming my current address. I have mailed 10 times, called 10 times every time they ask for some new thing.in the last call it was confirmed that everything is done now i will get the refund by neft. But i didn't receive any money, when i called back again they have started asking docs. I m fed-up of this, why did the executive have no idea what are talking, y there is no coordination. I want my money back and i cant go through the process again and again.

I have purchased a tommy hilfiger ladies watch from central bhubaneswar odisha. On 06.04.19. Really it was a worst buying of ever in my life. Stones are defaced within two months of purchase and some of the fallen. It was given at central for repairing from march 20. Simply they are asking still stones are not available and it will take 1.5. Months more to repair. Worst service by titan team.
I have purchased the watch and stock with you for repairing for 6 months? Isn’t it hampering my warranty period. Also they are asking money for damaged stones? Horrible!!!

I had placed an order of watch at world of titan website in may. Due to some reasons i canceled that order. It has been more than 3 months now and i haven't received any refund. Refund amount - 1395 /. Please help me as soon as possible 🙏

Sir, I m a Tanishq customer frm a long time. My loyalty id is[protected]. U can also che k my transactions and my old purchase from my loyalty id. I have been often visiting and purchasing gold frm tanishq and Mia products. Recently i visited a tanishq showroom at Chandigarh manimazra. My wife chose a mia product and want to exchange old mia product. But recently came to know that the exchange policy of Mia has been changed in which the individual get refund of 70% of the invoice of the Mia product purchased ir respective of the time u have purchased. As per this policy it is a great loss to the customer as there are frequent hikes in gold and diamond rate. As per this policy no customer will but Mia products for investment purposes as the rate of exchange will always be 70% of the purchase invoice irrespective of the present gold and diamond rate. This is a very big loss to the customer and also a big bad effect of your customer value to Mia products. As per a customer i suggest to please carry on the with the old policy in which the exchange rate may be considered as per the current market value . For a good purpose dor customers and for maintaining ur values for customers. Hope i will get a positive answer for this mail on my contact number [protected] ya on my mail
Id [protected]@gmail.com. Pls the policy may again be reviewed for the well being of customers and for the customers value pd your Mia and Tanishq company. Regards

I had ordered a watch from the company the amount being rs.5295 which i had paid online and the order no.2504968.
Due to some issue they were not able to deliver my order and they said they would refund my money.
I have attached the mail send my them below please look into the matter and refund it as soon as possible.