Titan Company Complaints & Reviews

Invoice #b1y0004018

Gel enterprises
No. Ce/34/784, 785 nxt to airtel store,, thavakkara, -670002
Gstin no: 32aaqfg3751j1z8
Dear mr. Absham cm
Welcome to titan family and thank you for shopping with titan eye plus. Please save this reciept for future references.
Your shopping detail (S)
Paid 1199.0
3 items 22/11/2019

Total paid
1199.0

Sir,

I have purchased the lens and frames on the above date and before the validity (1 year) one of the glass coating is removed and scratched automatically. I consulted the showroom for the replacement of the glass but they say i will not get the warranty replacement.
Initially the glass and frame was purchased on 2/3/19 and it got damaged with few months. They replaced the lense on 22/11/19 and gave me a warranty card of 1 year. But now they are saying, i will not get the coverage from the new date of replacement.
I couldn't come for repair during last few months due to covid19 lockdown.

Kindly do me a replacement of the lenses.

Bought titan htse watch in kolkata in 2019 & within 2-3 o[censored]se the watch strap tore off. When i visited the same titan showroom in gariahat (Kolkata), they refused to repair/replace the strap. Please note this happened only after max 3 months o[censored]se. I am at loss buying this watch. Kindly help me replace the strap.
Since then, the watch is useless for me. I am at a total loss.
My email i'd : [protected]@yahoo.com

Sir/ma'am,
My name is sandip verma and my mobile no. Is - [protected] and my email i'd is - [protected]@gmail.com.
I'm an employee of rajarhat tanishq store and store code is 'rjh' and the store address is - plot no. Cb-218, premises no. 29/1-1111, action area -1, new town, kolkata -700156.
Due to lockdown and corona crisis my store is neither allowing to travel by public transport nor providing any personal transport to me to join duty again.
Not end here my store has been not giving my july month's salary yet then how my family will survive in this pandemic time?
So, i request to you that please help me and do the needful immediately. Thank you.

I had purchased a watch on dtd 1 aug'20 from total store vijaypath, mansarover jaipur (Rajasthan) which was found used when checked at home on going for an exchange today dtd 8 aug'20 the store people claimed that i've used the watch and misbehaved with me and denied to exchange, on visiting the store again even the manager didn't responded properly and denied.
I gave my sencere feedback on which i received a call from the store and on that they misbehaved again saying that it's a wrong feedback given by me.

I have applied for refund of my golden harvest scheme on 10.05.2020. But till date i have not received any money in my account. They are saying that we have initiated online transfer on 29.06.2020 but i am continuously talking to their customer care that i have not received money. I have also lodged a complaint on their customer care having complaint no 1084357 on 21.07.2020 along with my bank statement. They have closed this complaint without solving the issue.

I bought an eyewear and pair of lenses from titan eye plus calicut showroom. The lenses had all the features like uv protection, scratch proof etc. The cost of lens wad 2500. Within one month lenses had full of scratch in it and the frame was also getting faded. I started sending mail in april 2020. Till today ive sent 3 mails with photographs and 4 calls which i have the recordings. Haven't received a single mail from them. When i went to the showroom they told that they cant help. So obnoxious.

I paid for a fastrack sunglass on 31st july and the order was not placed. The money got deducted from my bank. When can i expect a refund?

I am nisheeth gaur from mehsana gujarat. This complaint is regarding my golden harvest scheme[protected]. I have opened this on 18.03.2019.
I paid seven installment through online. Due to my personal requirement i opt for refund for the scheme and waited for withdrawl. I uploaded all documents.
I uploaded all documents on 02.08.2020.
I have received mail on 14.08.2020 that money will be refunded in 10 working days. I regularly communicated with customer care but they are saying u have alrady reedemed. I asked them if i have redeemed then give me a bill if i have purchased anything. They have no proper data base, imcompetent employee. They are not refunding money and delaying it. As a customer it is very bad experience with tanisq. If they are claiming that i have reedemed it then they should prove when i have purchased? (Bill, date of purchase, store).
Here i m escalating this matter now and waiting for action. They should refund my money with in time. If needed i m ready to take this matter in consumer forum.

Date: thu, 30 jul 2020, 22:13

To: titan care,

I have ordered a wall clock from your website and received the same on 21 july 2020. (Screenshot attached) on 26th morning i saw that the clock was loosing time so i bought a new battery for the clock but still the problem was persisting. So i called your customer care on 27th (Within 7 days after receiving the clock) and a ticket (Tkt - [protected]) was raised. Since than the clock is loosing time (Moves 1 hour in a day).

Please note that your clock didnt lasted for 2995 minutes after purchasing it for rs. 2995/- only,

After complaining your customer service regarding the malfunctioning clock i realized that your customer service more pathetic than your wall clock. The 7days hassle free return is so hassle free that i couldnt download return form as the url redirects the customer to the homepage.

No follow up even after calling daily for three consecutive days (Though i was assured of recieving a call back everytime ; in 24hours then 15 minutes then 24 hours) of raising complaint on 27th july, no nodal officer contact anywhere on website.

Had i expected this service from tata's titan, i would have bought any better looking cheaper wall clock from any chinese seller.

You brilliant service would be rewarded by consumer forum soon if the ticket stays unresolved.

Nimesh gaur
[protected]

Two times since from buying watch within a year the glass of watch is getting damaged. The reason is glass is at outward and now also it has got automatically breake in two pieces. This is the first experience about titan.

Someone called me saying that he is frm titan tanishq customer care. He need to account details to verify the purchase. His contact no [protected]. He has done many calls. Call details n his photo. Transaction photo is given below.

I had purchased male finger ring and earrings in exchange of some old jewellery purchased from tanishq itself in october 2019. They gave me credit note of rs 7000 (Approx) so that i can purchase something later on but now they are saying that i have only rs 900 points in my account.. This is the violation of consumer right. On what basis they withdraw my money from my account?

I booked my product on 18 march 2020. That time gold rate was 4000 per gram. After that covid 19 took place n lockdown started due to which store closed. I was not able to purchase. But now when i want to purchase the store staffs r telling will give on current gold rate which is 48000. This is customer fault that the store is closed. Covid 19 occured worldwode. Everyone is facing problem. But tanishq team is telling their teams n conditions they will follow. Tanishq is one of the worst brand n their policy n scheme. They misguide customers

This is regarding my golden harvest A/C no.[protected] which was started on 27.04.2019 and regularly paid all the installments through online.
Due to personal need change; I opted for not to redeem the scheme and waited for withdrawal for 421 days. The 421 days completed on 21.06.2020.
I approached customer center on 19.06.2020 and submitted all the necessary documents like Adhaar Card, Account No, Cancelled cheque of my bank account, on 20 June i received E-voucher and was told that within 12 working days will get refund in my account without any further need of me connecting with Tanishq.
On 10.7.2020, I called again customer care and inquired about my 30k refund amount and they told me to mail by sharing all the documents and mentioning everything, for the same i got TKT[[protected]] generated for the same .I called up customer care again two days later and to my surprise i got to know that the TKT[[protected]] was already cancelled due to duplication and old TKT[[protected]] is open and under process.From past many days i got same vague and fake comments that, "ITS UNDER PROCESS". I requested to get confirmation mail with proper due date for my refund and call from senior authority for clear and accurate update. However, I did not receive any call and mail till now. On 18.07.2020 I called customer care and was told that it will again take more 12 working days required for getting the process completed.
Collectively Tanishq has taken 29 days extra as of today after 421 days of scheme completion.
I have written back on 17.7.2020 to process my money return or else I shall be escalating the matter. However, no one has replied till date.

Here with I am escalating this matter now and waiting for action. Also, I expect suitable interest payment for the extra days elapsed. If needed; I am also ready to take this matter with consumer forum!!!
I leave it to the discretion of Titan (Tata and Group) for their quick reply and return of money.

Vishal Dattajirao Patil
[protected]@gmail.com
[protected]

Diamond fell out of my engagement ring within 3-4 months even without wearing it on regular basis.

This is regarding my golden harvest a/c no.[protected] which was started on 26.04.2019 and regularly paid all the installments through online.
Due to personal need change; I opted for not to redeem the scheme and waited for withdrawal for 421 days. The 421 days completed on 22.06.2020.
I approached customer center on 10.06.2020 and no proper information received and later I connected with local branch over phone on 12.06.2020. I was told that the cheque will be provided to my house address without any further need of me connecting with Tanishq.
On 22.06.2020, I received communication on voucher and I reverted to inform that I opted for closer and withdrawing of my payment of 30k through TKT[protected] on 23.06.2020, I received a mail asking the details which I provided on the same day. Which stated within 12 days payment will be received. However, I did not receive any transaction and I further connected through TKT[protected]. I received a communication on 11.07.2020 staying delay and further 12 more days required for getting the process completed.
Collectively Tanishq has taken 21 days extra as of today after 421 days of scheme completion.
I have written back on 11.07.2020 to process my money return or else I shall be escalating the matter. However, no one has replied till date.

Here with I am escalating this matter now and waiting for action. Also, I expect suitable interest payment for the extra days elapsed. If needed; I am also ready to take this matter with consumer forum!!!
I leave it to the discretion of Tata and group for their quick reply and return of money.

TSN swamy
[protected]@gmail.com

Dear TANISHQ COMPANY,
So here is my part of story, we walked into tanishq chandrasekharpur branch, Bhubaneswar there was this staff called sanjay in 2nd floor. He behaved rudely. The fact is as soon as we entered tanishq people started telling us to maintain distance!
What the hell?
I am a educated woman and a doctor and I know how well corona distance should be maintained. But consistently talking and irritating us by telling us to maintain distance makes no where sense!
I am a loyal customer of tanishq but this kind of behaviour is not expected. We are customers and we are coming to give you business but this ungrateful behaviour is not expected!
You can check the cctv footage as well.
The reason I am writing this review is not because I want to degrade tanishq but I want tanishq to improve its customer service. Even I am a literate woman and I know how customer service executive should behave. So please improve your service.

I had submitted form for golden harvest policy on 12/06/2020, but did not received any refund. When i called customer care they said there was some technical issue, please submit form again. I submitted again but till date i have not received my refund.
This money is very important in this pandemic situation.

I have two golden harvest scheme accounts with tanishq, one got matured in march & in return, i got a voucher for that amount for purchase.
On akshaya tritya i ordered a 24 carat 5 gm gold coin, but it could not deliver on the 12th of june, now the company mailed me to purchase a new one.
First, i purchased this coin from the e-voucher which i invested & i paid additional money from my pocket.

Neither the company is giving the product nor crediting my whole amount included additional paid apart from e-voucher.

I tried many times but all in vain.

Its a corporate companies.. So all buttery employees wil roam around you with insisting on gold harvesting plan.. When it comes to a service, i wil advise not to go to them at all

I baught set of rs. 10.37 lack for my wife..in 4 month there was a minor weild broke and it requires again stick back. Mi baught from delhi and ask to repair it in ahmedabad tanishq stores, the guy was asking for rs.2000.

They charge you almost 1100 rs. Per gram labour cost.. Which is highest in industry.. Still when you return gold to them they wil cut do cut off 3% of price... It means they can't let you be in profit..

Special bad experience you wil have is at ahmedabad stores.. They won't even tell you about cashback or other offers.. All are literally disapponting and worse..

Little good experience i had was at delhi and chandigarh stores... Where employees will tell you all benifits like cash back offers and other schemes at front..