Titan Company Complaints & Reviews

On 1 july, 2019 i went to titan showroom at 8:20 p. M. So when i reached there i came to know that it was closing as they started closing their lights when we were there, so we left the showroom soon. Then after some time i realized that my phone was missing and i wanted to know as i was suspicious that i left it there but it was closed. So next day again it did not opened because it was tuesday. But on wednesday when we constantly pleaded to show us the cc tv footage they refused making excuses that we dont have connectivity. Again when we asked them to show, we found out that they lost all the footage till the date phone was lost and had the footage of the day following it. This was completely disgusting and something that couldn't be expected from such a reputed company (Titan). It left us with nothing but disappointment.

I have recieved my oder 6th May 2019 of a bracelet by Titan which i have odered 5 days ago ( oder id_ 506892 ) But its too slim from my expectation that’s why i want to return it and My pickup has settled by 12th May But at that time i was not available that’s why I didn't return my product .Again I have sent a [protected]@titan.co.in regarding my pickup but titan has not be taken my request under process. Two months completed but my order didn’t pickup by Titan. I have called huge time and sent mail many times but they didn’t response. I am very tired about it plz kindly take my request under process as soon as possible and also money process as soon as possible bcz I have been facing issue related to money.

I have a complaint about the watch i purchased from kottayam. Lower part of the dial which in contact with the skin was causing irritation to me, later developed into a serious
Allergic problem in a month and i stopped using it. I cant use it any more. I have been using steel watches for years and never had any problem. Kindly look into the matter.

Model nk 2480sm08 titan 2/4/2019

Invoice no.5493 dated 31/3/2019 amount 2595/-

Dear sir/madam,

Greetings of the day!

Please be informed that i have deposited 5000.00 inr in gh scheme on 11 june 2019. Please find attached file for your reference.

Request you to all please help me to stop this and refund my all debited amount as earliest possible. Thanks

Service request number is: [protected].

Looking forward to hear from you.

Thanks,
Hemant
[protected]

My name durraj shamim kamankar
My cell nos [protected]
My enercircale membership
I am regular titan customer in tanshique also i have purchased watch from titan shop vivaan thane
Ajay sharma is third class seles man at viviana mall thane mahrashtra
I have paid bill amount with credit card and transaction done report received me on my cell phone but some problem in machine and no print come out but i am say please resolve but he not excepted and wrong language use in front of all customer

Dear team,
I’m Upasana Singh currently working on Tata consultancy services.This mail is for escalation procedure.
Yesterday 8’0 clock night I went to world of Titan, Mgf (Gurgaon-122001) for Titan watch purchasing . I purchased a men’s sport watch under guidance of your Titan team .For exchange procedure, they confirm that exchange is possible with in 3 months and asked me to purchase the Titan voucher which provides...

They mentioned in news paper to provide up to 25% discount on making charges. Today (16/06/2019) was the last day. I bought worth Rs 68900 of gold jewellery, but they didn't give any discount and they said if the amount is more than 75000 then I will get a discount.but that was not mentioned in news paper. I bought jewellery from tanishq Chandrasekhar branch Bhubaneswar. In paper they also mentioned that those who missed akshyatritiya offer, they can get it now.During akshyatritiya they were giving discount which they are not considering now. If not, then why they are writing fake news and cheating people.

I change my watch glass inside the watch full of dust small glass pieces i am not satisfied with change the glass and it's very unclear so i want resolution fot this so we want any solution the small small glass piece inside of my watch what you done the class change also took long time i am very unhappy for this very worsted not respond the customer

We invested in golden harvest scheme of yours. 2 plans under the name of same person. Upon maturity we were asked to make a purchase of Min of Rs. 50000 under each plan to get their benefit. If we had invested in 1 plan for double the amount then we could had got benefit of Rs. 6000 on purchase of Rs. 50000... Now to get benefit of 6000 we need to invest 100000. Which is a loss for a consumer. At the time of investment we were told we will adjust all don't worry... Now once they achieved their target they are saying that we can't do anything rules are rules... Then at the time of investment they should had told us that this will be the problem at the time of maturity... No they won't tell us because they had target of numbers and not the value. This is not expected out of such a reputed brand and that too TATA which is famous for its loyalty and customer service.

Dt:30/04/2019

From:
Ritika Pandey
To,
The Manager,
Customer care department
Titan,

Sub : Complaint letter against servicing experience for Bluetooth issue.
Ref: Fastrack SmartWatch Reflex 2.0 SR No: 8517SWD9PP05 Inv no: 025659 dt: 22/02/2019
Respected Sir,
With reference to above matter this is to inform you that I have purchased fast track watch from Abhishek Comm.complex, Opp Malad Shop Center S.V Road, Malad (W) Mumbai 400064 worth Rs. 1995/- via inv no: 025659 dt: 22/02/2019 .
I have given twicely that watch for servicing in that shop on 16/03/2019 and 31/03/2019 respectively.issue with watch is that its Bluetooth device is not functioning properly and I am receiveing message very late from expected time, but I am refgret to inform you that no proper solution to this matter has cometill time
I have wasted so much time for this but response received is not at all expected from such a big Concern. It is very bad experience I had from the brand like Titan.
Again, I am requesting you to take the necesaary action against it and do the needful. I am attaching copy of my invoice tith it.
Thanking you,
Yours Faithfully,

(RITIKA PANDEY)

Dear sir
Yesterday night 8.30 pm i purchased new watch amount of rs 2365/- while checking in the morning of next day its not suitable for my hand. I try to replace my with with new one and above the price. But theni, tamilnadu showroom was not accepted my request. So i feel bad.. If i purchased through online they give minimum one week time to replace..

I visited at your store today to enqire something but when i entered the store and asked something they start laughing at me (2 female staff) may be to see my clothes what i worn that time. I felt embarrassed. And i left the store because i was in a rush. My question is that how can staff judge their customers by their clothes. It's better to visit another store against tanishq.

Was shocked, disappointed when a diamond necklace which was brought a month ago from Tanishq and never used, had started to change color. The reason people would buy from Tanishq is because of the trust on the brand we have. It looks more like a copper chain than gold.

What's worse? Them not replying for weeks together after submitting the gold back to them to have it tested. Like you do not care about your customers, who...

On the 5th of may i bought a ring from tanishq which was made on order clearly mentioning it was for my engagement, 18th of may i wore the ring and it broke on the 22nd. This is just careless behaviour of the staff because we mentioned 100 times that the purpose of buying that ring was for engagement, therefore the quality should have been taken care off. On 23rd of may we went back to tanishq with the broken ring where the manager refused...

Hello,

Please find attached my compliant receipt, also the my titan raga watch warranty card.

Please note the compliant was registered on march 13, 2019, for the glass of my watch as it was broken and i had given watch for glass replacement.

It'so pathetic service of titan it's all most three months now and glass of my watch is still not replaced.
Service center employees are not at all...

Dear titan team,

I have ordered watches online on 15th may 2019 and it supposed delivered before 22nd may 2019. The worst part is titan customer care didn't notify on delay and even online no update.

When we tried reaching customer care informed will check but call back.

Later send email to customer care, but no use just pushed the days till weekend without any proper update.

Totally its a worst experience with ordering watches online with titan.

I'm looking for refund and still no response to my email.

Order no - 545837

Regards,
Dayanand rao
Mob - +[protected], what's app - [protected], skype - deepurao22

I bought crizal lens form titan eye plus situated at goswami service guwahati-781003 in the month of december 2018. Crizal lens is 8 coated which i bought. Lens supposed to be repels scratches,, repel water, anti smudge, it protect from dust, anti reflection.

But i found nothing of the above coat. My crizal lens is now full of scratches, it doesnt protects form dust, it does not repel water, it is not at all anti smudge and anti reflection though i have bought in january 2019. I have made full payment for crizal lens then why should i suffer for fault of the titan. I claim my compensation from titan eye plus. Either you exchange my lens and provide the actual one or refund my amount. Its been five months only and i am facing problem with lens.

Sir/madam
I have purchased a watch before a year from akola. But after 6 to 7 months belt removed from dial of watch. I visited shankar nagar nagpur for servicing at 2 times but they didn't work properly and i faced same problem now (Belt remove) and your service center not ready for replacement/changing the belt.

Please suggest what will do? I'm very poor man and can't purchase new watch. Please help.

Your customer
Rahul pratite
Mobile no. [protected]

Last 10 years i'm using fast track different models and quality found good, that is reason again recently i bought fast track watch of (Rs 3095)

Item code : nj1478sl02, model no: 1478sbg, sn:[protected], doc no:1000282 in fast track showroom gangaram, hyderabad store code:36.

"now the watch metal got corrode & tearing my hands"
I taken to fast track show room (Store no:36) gangaram, hyderabad, they are not ready to listen. And i went to world titan service center, they told this problem is coming in the model but warranty period completed for you so you have to pay 1100rs.

I never expect this type of quality problem in titan fast track watch.

Titan representative not ready take it up customer feedback to titan management.

Titan can make customer as fool, but not long time.

I, rugved gharote, a resident of nagpur, maharashtra, bought a kenneth cole watch costing rs. 10095/- from world of titan shankar nagar, nagpur on 28th april 2019.

I wore it merely for the second time and while walking the glass of dial fell down. Neither i dropped it nor did i hit it somewhere. It can be clearly seen that the glass fell by itself; due to manufacturing defect. No point of impact or not a single crack propagated can be seen.
Also, the chronograph of the watch is not working since the day of purchase.

I had registered the complaint on 3rd may and haven't received a single call yet from the company.
They have provided me a fully defective piece.

I want a complete replacement fir the watch as the provided one is fully defective!

Shop name: world of titan, shankar nagar sq. Nagpur.
Date of purchase: 28/04/19
Model no. : kc15181002mn