Titan Company Complaints & Reviews

I have replaced the plastic strap of Fasttrack watch few times now but all of them are getting torn within a year or so. This strap is not readily availabe in Titan or Fasttrack showrooms, order has to be placed in advance by visiting a couple of times (placing the order, checking the delivery and finally taking delivery).

I am shocked at the poor quality of Titan products. Titan has to seriously focus on the quality of its products.

We purchased a diamond ring from your Ambala city store in February this year and just noticed today that one of the diamonds have fell off the ring.
Could you please advised what can we do as we do not live in India, any chance we can claim warranty from New Zealand.
Thanks...

I have purchased a Fastrack watch on Dt. 18/02/2023 from Titan store from Lifestyle store in VR punjab Mall, Mohali.
It was a Defective product. I contacted Lifestyle person they told me to contact Titan Customer care.
I have contacted titan Customer care many times. They are very ridiculous peoples.
They did not help me about Exchanging the product.
Titan customer care is the Worst care for Customers.
I am very much fed up with them and lodging a Case in Consumer Forum.

Dear Sir/Madam,
Good Morning. I purchased Titan Edge Ceramic watch on[protected] from World of Titans showroom, Coimbatore. Within a year, it got stucked twice. Recently, last month again it was showing sluggish performance. Gave for service at world of Titan Watch showroom at Cross Cut Road, Gandhipuram, Coimbatore Tamilnadu, India on[protected]. it's been 20 days now. Still It is not get serviced. Showroom people saying that they are waiting for spares to be received from head office. Kindly support here to get back serviced watch or new replacement.
Job order Number: JOAS[protected]
Date of Intent:[protected]
Regards,
V R Balaji
[protected]

My golden harvest scheme matured on 7/04/2023 and i opted for the refund and i have been continuously contacting the store regarding my refund but no action has been taken yet. They keep on delaying it by giving some or the other reasons! Please look into the matter or i have to proceed legally! Refund of Rs 60, 000

Somany times i have given for service but frequently it is not working

Somany time given for service but Frequently not working

I think I made a wrong decision by going for Tanishq. People had told me not too, but I trusted the TATA name behind the brand since all my family members and I used to buy ornaments from tanishq, I bought a bangle from tanishq which was 27gms and as the pair was not available that time I placed an order for the 2nd pair, though tanishq charges 21.5% making charges which is very high, but still I ordered in tanishq because the bangle's manufacturer is tanishq and the unique design along with die(frame) is available only with Tanishq, so to avoid any design mismatch, I didn't take risk and went ahead.

But the 2nd pair which delivered by tanishq is totally different and not at all identical. It was 3mm bigger sized and design is also quite different, which was unexpected and that I realised after returning home when compared with first one. It's quite disappointing and waist of my money, time etc also the 2nd one was approximately 7gm extra which is again waist of my money and never got any intimation about the over weight before.
Later when I raised my concern and showed to karigar and store manager in Marathalli(Bangalore) store, even they could easily noticed the difference, but no actions so far.

Now my question is if tanishq can not make the other pair identical why did they take the order and gave me 2nd bangle of 33 gms which is a completely different product. Now I can't wear both the bangle together as it is not looking like a pair, if they would have denied in the beginning I had never placed 2nd order or bought the first bangle even.
As I was totally harassed and lost all my patience I cannot understand why I need to give my first bangle again, which is mine and you are the manufacturer of the product and having a unique product code/design.

I have given the complete measurement to store manager along with photos and videos of both the bangle's. Kindly stick to your commitments and be professional at this situation atleast and get me an identical pair.
We trust tanishq brand because you value customer but at this point I believe your such behaviour is worst and road side local jewellers are better than this, without wasting my time if I would have approached to them they could have made the 2nd pair for me with lesser making charge. There was no point placing an order with Tanishq assuming tanishq have the unique design and product code and can deliver the other pair irrespective of charges and all.

Regards,
Ranjan
[protected]

I have purchased titan raga watch recently but the watch has stopped working. I have approached titan store to replace the battery as it has warranty. The store ordered spare parts online but it has not delivered the order. The service is so disappointing. Please solve this grievance.

Name of employee - Vijay sharam
Branch address -27, near, Gaurav Tower Marg, next to Kanha, Kalyan Colony, D-Block, Malviya Nagar, Jaipur, Rajasthan 302017
Yesterday I visited tanishq regarding return policy of diamond jewelry as we were planning to exchange it to gold, as we told employee that we are considering gold over diamond jewelry he started to tell that gold is old fashioned, new generation is choosing diamond jewelry. And we are choosing gold jewelry then we are from village area we should not buy gold . So if a brand like tanishq provide this kind of services to their customer then what's the point, it meant you can not choose a jewelry of your choice, due to this shopping experience I will never consider to buy any jewelry from your brand, highly unprofessional and disrespectful staff.

Madhu Lakshmi & Daughters - 18, Sector K, Sitapur Rd, overbridge, Purania, Keshav Nagar, Lucknow, Uttar Pradesh 226022 whose tanishq franchise store.
15th of feb I joined as a CSA in this company .. owner and manager they told wrong commitment about salary when I received the 1st month salary .There was 20 % detecting in salary.
When I complaint they pressure for resignation and harassment every time . After that in pressure when I resigned the job they hold my salary.. and not giving my salary...
Please resolve this big harassment problem... ..
Please take action

Madhu Lakshmi & Daughters - 18, Sector K, Sitapur Rd, overbridge, Purania, Keshav Nagar, Lucknow, Uttar Pradesh 226022 whose tanishq franchise store.
15th of feb I joined as a CSA in Tanishq company .. owner and manager they told wrong commitment about salary when I received the 1st month salary .There was 20 % detecting in salary.
When I complaint they pressure for resignation and harassment every time . After that in pressure...

I bought eyeglass in 4 th March 2023 from Lalbazar Kolkata. Within 2 months the eyeglass is discolored and has a tendency to be broken in the place. When I moved to the showroom the shopkeepers told me some stupid reasons and tried to misslead. Even they could not change the eyeglass.

How can this kind of behaviour be received from such a reputed company? Is this not cheating?

Hello,
i am shocked, being a loyal Titan Raga fan i purchased this watch from Kochi Oberon mall Titan showroom on 23rd April evening.
the sales personnel kept insisting all display pieces are sold to customers and they never keep stock so no new box packed pieces.

i travelled outside of India in 2 days and then noticed that the colour of the strap fading on both sides.
this is terrible cheating i must...

Hello,
i am shocked, being a loyal Titan Raga fan i purchased this watch from Kochi Oberon mall Titan showroom on 23rd April evening.
the sales personnel kept insisting all display pieces are sold to customers and they never keep stock so no new box packed pieces.

i travelled outside of India in 2 days and then noticed that the colour of the strap fading on both sides.
this is terrible cheating i must say. absolutely shocked.
I cannot even visit the showroom now because i stay in Kuwait and will not be back for at least another 6 months.
I need an immediate solution to my issue as this feels absolutely ridiculous after spending so much of money.
Totally beats the point of buying a branded product from authorized showroom itself!
I demand an immediate refund from Titan!

Awaiting an urgent reply

I bought 2 products from tanishq but order number not generated and no refund received.i have transaction from bank .they are saying to wait and wait but not giving me update on money return in name of company policy.it has been 2 weeks since and they said to wait for 10 more days.they are literally harassing me in name of company worst online experience ever.

I purchased Fastrack Reflex Play Plus watch in January 2023, within a month within a month the I the watch was stopped charging. I went to service center here in Nashik and after 15 days they resolved the problem. However, again the issue reappeared in April and I emailed them back on21st April 2023 but apart from the acknowledgement email I didn't receive any communication. When called on the toll-free no. They have informed me that I will receive a call within 2 to 4 hours but it's been two days now. Please if you can help here.

I want to return the product and want complete refund as not required product anymore and sudden plan change and as bill which was not read by us due to faith on tanishq brand and it is mentioned that no cash refund will allow. And debit the making charges and GST. Other competitors like caratlanes refunding the complete amount within 15days.

Dear team,
I have purchased ring from tanishq store on date[protected] but due to sudden change in plans I want to return the same for refund but as mentioned on bill no cash will return and if cash return will debit making charges and GST. It's highly disappointed how can a customer will pay making charges where he is returning product nxt day.
Other competitors like caratlanes refunding full money in 15days. Please accept my request and refund complete amount

I have open an account in Tanishq (Orion Mall, Panvel). I wasn’t interested as I was moving out of station but executive there confirmed me that I can take products from any branch of Tanishq.
I have made all payments on time. Last month when I visited Boring Road, Patna branch; executive informed me that amount has been transferred to Head branch. He took my bank account details and other documents (Aadhar and PAN). I’m out of India now and continuously chasing for my amount. There is no proper revert from customer service and executive from boring road branch who had initiated my refund process. It’s over a month now.