Titan Company Complaints & Reviews

Incident No : 1 I was happened to purchase a watch at World of Titan, Karur, Tamil Nadu, India.ON 30/12/2014.Hope this is the worst day in my life since I have purchased a watch from the company.Which dosnt know how to treat the customer.After that on 05/03/2015 I have meet an accident.So that my watch got scratched.So i have given for service at the same store on 06/03/2015.Ref ID :315AS1121B1995, Design NE9327KM01J. They have given an approx delivery date 28/03/2015.But i have visited your store on 06/04/2015.But the watch wasn't ready.When I entered into the store and asked the Sales Personnel she didn't even cared and she was not even stood up from the chair and answered.Then I asked her for the Store manager but she replied he has gone out some where. I asked store managers mobile number but she refused to give that too. Incident No : 2 At the same store we have also given our Sister In Laws watch for service.Since it got some problem with the machinery.Since it is ready after a week they didnt informed us.I have asked them for that.Their reply was we where busy with other works. So is this is the way that you will treat a customer is it the policy of TITAN or TATA GROUPS. Since this is the incident happened to an Advocate.Then what would be for an Civilian. Please tell us why we can't file a case against TITAN INDIA LTD.

Even after giving the full amount in advance, no product has been received yet. I paid for contact lenses at titan eye plus, Saket on 29th of march but no product has been received till date. It was mentioned that the product will delivered by 30th march. I have also visited the store 2 times regarding the same and also i have called them many times. Kindly take some actions asap. Contact no: [protected] email: [protected]@gmail.com

Hi, I had purchased a Tommy Hilfiger watch worth of Rs 9000 a couple of years back from Malabar watches showroom, thiruvananthapuram, Kerala. I had maintained the watch pretty decently and was very happy with its design and performance. Recently it stopped working due to battery drain out. As I was staying in Kengeri, bangalore, Karnataka during that period I approached the World of Titan showroom on 27/03/15, Opposite 5 star chicken outlet, Kengeri satellite town, Bangalore, Karnataka. As they dint have the tool required to perform the repair they said they will send it out to some other service station and return it by 30/03/15(Service form attached). I was planning to return to my hometown on 1st of April and the date of delivery was comfortable for me.On the 30th of April the staff from the showroom called up informing me that the repair was not completed and they needed 2 more days. As I had to leave on 1st morning I told them I will collect the watch on 31st evening even if the repair was not done. On the 31st I went to collect my watch knowing the fact that the repair would not have been done. I was ok with it and was planning to get it repaired from Thiruvananthapuram, Kerala, my hometown. To my surprise I found my watch returned in a very bad condition. Dial being displaced and the back panel full of scratches( Pictures included), Effort has been done to open the back panel using some old age tools I guess, There are multiple scratches which shows how carelessly the service was done. I noticed it and asked the staff there about the condition of the watch. He was repeating the same music, give us 2 more days. I said that is not possible as I was leaving the town and would not return anytime soon. As I was in a hurry due to an emergency I left the store without further talks with the staff. I was irritated to the core because of this and Titan being the holding company for Tommy Hilfiger in India I least expected such a rubbish service. I took the watch to the same place from where I bought it to get it checked once I reached my hometown. They recommended me to lodge a complaint as the watch's condition was worse and just changing the battery might not restore the watch to a good working condition. I am extremely dissatisfied with the happenings and the watch seems not to be usable now. I wanted to use the watch for a couple of more years as the colour of the dial and the black metal strap was intact and was really happy with it. Now I am unable to use it further and the value I perceived from the product is lost. I expect a very serious and fair response from the team. I have called the showroom staff in Kengeri and told him I am going to complain and he could'nt counter me with anything as he was aware of his mistake and utilised my busy schedule as an opportunity to hide their mistake. I am staying back in Thiruvananathapuram, Kerala for the next two months. Please do the needful at the earliest. My details: Vasudev Krishnan Email id: [protected]@gmail.com Contact: [protected] Rugma, Hsra A 52, kalady, karamana PO Thiruvanathapuram 695002 Kerala

Hi Team, I'm totally lost and deceived by Titan Tycoon Chronograph Watch For Men-NE1563BM02(18, 0000) watch which i bought it as a gift for my father and that's my 4 consecutive watch in Titan. I felt really good when i purchased fasttrack but when started purchasing Titan products they are really bad and poor manufacturing . When i went through the warranty guide i came to know there is no warranty for metal strap which is chronograph & shop guys told very rugged one but with in 1 year i got issue with metal strap even though I'm still holding my service warranty . what to do know .. no other service guy is ready to tackle that .. This is my second watch which I'm facing the issue with strap (Tommy Hilfiger 1st with same issue).I'm a loyal customer to Titan and if i'm not getting appropriate solution this time i going to stop purchase Titan any more . Regards Tarun Annepu [protected]

I have received the Titan watch discount coupon issued by your Titan service centre, T.Nagar, Chennai, on 17.03.2015 through your customer service centre Coimbatore, I have submitted the same to your TITAN WORLD, Show room located in Brookfieds Mall, in Coimbatore, for a new watch in XYLYS model no. NE9458SL01. It was not accepted by the showroom and informed me the discount coupon issued by Chennai, you may purchase your new product only at Chennai and further told that the date mentioned in the coupon is altered by the issuing authority. I told them that the customer service executive informed me that the same can be utilised at any of the Titan show room for new watches but he has refused the same. I am furnishing the details of Titan Discount Coupon: Name: SAKTHIVEL Service centre: CSC-CHENNAI Date of issue: 17.03.2015 No. 8765 Old watch variant No.NC9743SM01 Service ref no.11015 dt.14.12.2014 I request you to issue necessary instructions for the TITAN WORLD SHOW ROOM for accepting the coupon issued by your Company. I would like to purchase the XYLYS model watch and pay the balance amount over and above the coupon amount of Rs.4895/-. Kindy do the needful and resolve the issue. Regards, SAKTHIVEL FLAT NO.E2/F5, SHENBAGAM, PGP VILLAGE, CHELLANDIAMMAN NAGAR, SINGANALLUR, COIMBATORE -641005. Mobile No. [protected]

Hi Team, My name is Vikash Rao one of your customer. I bought a Titan Analog Black Mens Watch with model number 90030NM01 on 25/01/2015 from one of your outlet at karol bagh (World of Titan, 17A/30, Ajmal Khan road, Delhi-110005). Within one 15days from the date of purchase my watch started playing and started giving me incorrect timings along with incorrect date. I immediately went to the same point of purchase to report the fault but the store supervisor gave me the incorrect information and said that I have to reset the time of my watch. Again next day the same fault occurred and I kept on resetting the time and date of my watch. I went to the store again after 7 days and was very angry. They have asked me to go upstairs to their repair center to get it fixed. i kept on saying them that its under the warranty and replace it but they did not gave any reaction and kept on saying that it will be fixed within 30days.I was very angry with this alternative so just to bypass me they said that they will get it delivered within 24hrs on 22/03/2015 but still I am without my watch that i was suppose to wear in my brothers wedding.Today when i called they said that they will not get ma watch delivered instead i have to collect it from that rubbish store. I am very upset about it and will not recommend any of my friends or relatives to go for Titan. Now i want you to look into the matter please exchange my watch . Vikash Rao Cont: [protected] Email: [protected]@gmail.com

i purchased a tommy hilfiger watch from shopper stop and i was said that any problem with the watch i wil get help or service from any titan showroom bt when i visited the titan showroom in SHIPRA MALL in INDIRAPURAM, GHAZIABADH they directly said me that they cant help me and to visit other showroom. right now i am helpless

Dear Sir I am great fan of Titan and purchased many watches from Titan showroom but my last experience is very pathetic. I have purchased one Titan watch one Titan watch on 26/01/2014, Design Number : NB9383YM02J from your Titan World located at G-22, Sector 18, Noida. I gifted this watch to my father in law his birthday. After few month, he realized that it will stop or it will be getting slower by 1-2 minutes each day. I visited the Titan service center - Noida Sector 18 and they said they will replace the whole set and put a new set inside. Even after that, I realised that the problem has not been solved. Going to the service center is just a hassle because they say that after service watch will be given back after atleast 15 days. Please check your records that watch was got repaired by you at least 3-4 times. Last time it was got repaired in Dec 2014 and complaint Number is 1067. Your team ensured me that this problem was related to machine so it will not happen again. After two months, same problem was again arise but my father in law stays far from my home and I also working so did not get chance to visit your service center. Today again, i visited to your service center Sector 18 -Noida and again same story.. Now I have lost faith in Titan and it is very embarrassing too as it was gifted to someone and I would NEVER recommend this watch to anyone. I had bought many Titan watched which are running perfectly. Now, with that experience I had gone for the this watch. But now I realize what a big mistake I had done. Please replace this watch at the earliest so I can show my face to my father in law

To The General Manager Tanishq Sir, Looking to your customer service, your brand name and quality of your articles, We purchase a set of bangle after giving order and waiting almost one month.We paid 90% of cost of bangle in advance. We waited one month because which bangle we choose its size not fitted to me. After purchasing I used it and after few days it got bend. When we approach at your Bilaspur (C.G.) showroom no one responded us from top to bottom, only they advice us to purchase new set of bengal and its making charge will be charged again. We approched your store manager Mr.Shrivastava he also replied same. I said where is my fault and why I will pay extra amount. I requested please put the matter to your controller and reply us as soon as possible .They said yes We will inform our controller reply in one or two days on your mobile. But almost two months gone no any phone received by me .Please advice us proper solution. 1.Tax invoice no-BLS/CM/4940 Dated-07/12/2014 2.Show room address-Zeal METALIKS private Ltd Rama Magneto Mall Shrikant Verma Marg Blaspur C.G. 495001 Thanks & Regards Rachna Manoranjan Mishra W/O-Manoranjan Mishra Flat no -E/102 Mans Medows Bhartiya Nagar Bilaspur Mob. [protected], [protected]

i have a fasttrack watch which is damaged due to water entry. when i was go to service centre at that time they said that my watch repair in 45 days and delivry near about 20 january but till today i don't get return back my watch. every time titan care said that we give respond to me in 24 hour but they don't give any single replay in 90 days and they dont tell me what is status of my watch. they dont give me perfect return time of watch so i request that please take as hard action as possible against titan company so they can not done this type activity again with any consumer.

Dear Sir/Mam I have purchased the watch online from titan.co.in/watches by order no. of EC00030142 but it’s a defective pice.i have informed via mailed many times to the company on [protected]@titan.co.in or [protected]@titan.in.but still not got solution, Invoice no.- TCOM/CM/104990 DATE - 23/01/2015 AMOUNT - 3195 PLEASE TRY TO REFUND MY MONY Nanu Ram Nitharwal [protected]

Dear sir, My name is Sabyasachi Mallik. I had purchased one TITAN RAGA watch having design number 2539YM01 on 14th February, 2015 from Shoppers Stop Kolkata. The very next day I had discovered a design defect on the dial. I had called Customer Service of Shoppers Stop and described the whole situation but they refused to exchange the watch and suggested me to go to any near by TITAN Showroom. So accordingly I submitted the watch with gurantee card on WORLD of TITAN, Ranchi for repairing on 23rd February, 2014. Reference id of complaint - 215AE0121B12070 dated[protected]. I have repeatedly called customer support to get the recent update. Everytime they tell me the same thing - "It may take upto 10-15 more days". Already 15 days has been elapsed and still no update. This is absolutely very humiliating. It feels very terible to call everytime and get the same response. I am very much dissatisfied with the customer service and I am not getting the watch for which I have paid hefty price.

Model no. TH1790991J Date of purchase :[protected] After I reached the showroom at about 155 pm, Pavitra and Sundresh were present on counter and when I told them about my concern, they told me to go to service Center outright without offering to resolve this . I insisted to speak to a senior, she spoke to someone called Rahul who is supposed to be a supplier of watches for the area . He told me to get lost and said watch can't be replaced . At best logo will be stuck back . I insisted that I speak to another senior within Titan . In the meanwhile, someone called Ayan who came to front desk but also refused to help. On my insistence she spoke to Ramesh Murali . All this while she kept on laughing in the conversations as if I was talking nonsense . She then spoke to Harish customer care executive [protected] and also to someone called Kaushik . Sum and substance is that a defective watch has been sold to me and now Titan is refusing to replace it with equivalent or higher value, differential of which I was always willing to pay. What I find most surprising is that when after being insulted by Titan employees, I went to Tommy Hilfiger showroom within the Orion Mall, they tried to washed their hands off saying that the Tommy Hilfiger product which has been sold by Titan is manufactured by Titan for Tommy Hilfiger. Hence they can't do anything about it. Due to this defective watch having been sold to me, I am reserving my claim to seek complete refund and damages against both Tommy Hilfiger and Titan, for financial damage, bad treatment by attending staff at both TH and Titan, harassment and mental agony if this defective watch is not immediately replaced . Regards Shikha Sharma [protected] Sent from my iPhone On 08-Mar-2015, at 2:25 pm, Shikha <[protected]@gmail.com> wrote: I came to your showroom today and with the logo of Tommy Hilfiger having fallen off from the watch which I purchased on 26.12.14 from your showroom . Despite multiple requests from me and talking to you, you after talking to all your senior officials, you have refused to : 1. Refund 2. Replace the watch with equal or higher value of watch You are continuously telling me that you will take it for service and stick the logo back on this watch which is not acceptable to me . It shows very clearly that watch has manufacturing defect and as per terms of warranty you should replace it outright and not repair it . Please issue a refund or replace the watch as above, else I will approach the consumer court to address this . I await your reply in 24 hours time . Regards Shikha Sharma [protected] Sent from my iPhone

Ref ID.. 115AN0141B1296 Titan Men's watch model : 9479AF02J I gave this watch for repair at World of titan, Kapil vihar, New Delhi on 31 Jan 2015, since it stopped working. The watch is under 1 year warranty. I was given an acknowledgement slip with approx delivery date of 20 Feb 2015. But to my great disappointment, I didnt even heard any word from either showroom service guy or from customer service team despite lodging a complaint at their customer service number[protected]. (complaint ref. no. 774155). Its been more than a month since I gave my watch for repair. Everytime I call the showroom to know the status of my watch.. they say their may be some part not available that is why its taking time. But they never give the actual reason for taking this long time and the actual status of watch.. Moreover, they end the call saying we'll call back as soon as we get the watch. Again, no call backs received till date. This is my humble request to titan care team to look into the matter seriously as the last thing left for me would be to approach consumer forum for legal action. Tarunjeet Singh

Dear sir/ madam,
I want to infirm you I am purchase a titan watch in month of September 2014 from your jaipur. But I have facing problem in the same i have repair also at your services Center two times but problem is still not solve .
Watch details is below
1. Model no. NB/567km03
2. Purchase Date. 14-08-14
3. Bill no 2274

Hi, My wife bought me a watch about 1.5 years back on my birthday. In the first month, I realized that I have keeping 'keying the watch' everyday else it will stop or it will be getting slower by 1-2 minutes each day. I visited the Titan showroom in Kottivakkam, Chennai and they said they will replace the whole set and put a new set inside. Even after that, I realised that the problem has not been solved. Going to the service center is just a hassle because they say that the service will be done in one month. I questioned this logic when I visited first time of one month just to replace a set. Now I have lost faith in Titan and I would NEVER recommend this watch to anyone. I had bought a Titan about 17 years back which was battery operated and it worked PERFECT. Now, with that experience I had gone for the second watch. But now I realize what a big mistake I had done.

I purchased Titan watch on 24/01/2015 but the watch does not work properly from the next day itself. shown the watch at World Of Titan service center but still it is not working properly. The watch does not show accurate time. showed this watch twice to service center but still not working accurately. I am fed up now. it has not even been a month since i purchased this watch..

I place an order in Tanishq DB Road Coimbatore for 2 rings, it has been more than 2 months no update till date. Approached the branch as sale person as order was ready, however found the jewellery weight was reduced & bumped the price by 10000 per ring. Branch manager confirmed to address the issue in two days but found it was tricks of trade. Called the branch multiple times and no call back from the manager or sales person. Raised a complaint via email to [protected]@titan.co.in on 18th still there is no update . V.P.Jothi

M.R.P.Rs.30/- Pack Dt.05/13, Purchased price charged Rs.50/- . Purchased from a Titan shop at Barasat, Kolkata - 700126 . Explanations given that VAT ect. paid over the MRP price, hence over - charging. Kindly explain by e-mail. Thanks.

I purchased a ladies watch on 08/02/2014 (Bill & Warranty card enclosed) from authorized Titan showroom, Panjim. After 2 months the watch stopped working, I took the watch to the service centre and the technician replaced the battery and returned the watch. I asked the technician why within 2 months the battery had to replaced, for that the technician had no answer. Again after some month the watch stopped working and I had to take it to the service centre. They almost took 15 days to repair the watch. The third time the watch was taken to the service centre i.e. on 27th of Jan 2015 for the same reason and till this date the watch is with the service centre. With all these repairs it appears the watch is defective and it is the duty of your company to REFUND my amount at your earliest as I am not interested in replacement.