Titan Company Complaints & Reviews

Address: Kanpur, Uttar Pradesh

Dear TITAN watches teem I had purchase a WTCH model no. 9308 BDA in between feb. to march 20014.from M/S RUBY WTCHES (PPN Market kanpur U.P.) He gave me ONLY CASH MEMO NOT WARRANTY CARD. That was My first purchase of TITAN watch of so much Big amount But after some days i have found some problem on their timing function. So that i meet to the shop keeper (M/S RUBY WATCH) and told him the same problem. He asked about the cash memo But that time i have lost the cash memo. he asked about the WARRANTY card. i told him that i haven't received from u. But he don't agreed. So that plz advice me that what should i have to do. Kindly help me. Thanks & Regards Shyam prakash Shukla M.[protected]

Aug 6, 2021

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

View replies

S

shyam p shukla

from Delhi, Delhi

Jan 31, 2015

Dear TITAN TEEM
I have not received any supporting call from your side
I thing it is too un profatinol
But till now i am waiting for positive response from your side .

Thanks &amp; Regards
Shyam Prakash Shukla
M.[protected]

Reply

Titan Company Customer Care

from Pune, Maharashtra

Jan 31, 2015

Verified Support

Dear Shyam prakash Shukla,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered on 01/29/2015 and the ticket number is as follows :750227. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Reply

Titan Company Customer Care

from Pune, Maharashtra

Apr 13, 2015

Verified Support

Dear Shyam prakash Shukla

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Surat, Gujarat

i went for glass replacement of my fatrack watch design no NE30895L08 to GITA CORPORATION 125, ground floor, iscon mall, surat.395007. they told me that your watch glass was not currently avaiable. it will take a time of 1 month. after 1 month i went to service station for collect my watch. but i found that replaced glass in my watch was not match with original one. i say to service station person that this glass was not match with my watch....

Helpful

Found this helpful?

2 Comments

Address: Hyderabad, Andhra Pradesh

HI TITAN,

The titan showroom the address below mentioned :

Beside Bharat Petroleum, Rajiv Gandhi Rahadari, Tirumalagiri, Secunderabad, 500015,

Its one of the stores of titan which is cheating customers, My dad went to replace a broken strap and they replaced the fasttrack watch strap with sonata which didnt hold the weight of fastrack watch and have again broken down now, does the store have sense to fix a sonata strap to fasttrack watch,

when i talked to store manager MR.Chandra Prakash he behaved rudely and didnt even changed the strap, waste service and waste employees, really waste of money, i will go to consumer forum soon.

Titan Company customer support has been notified about the posted complaint.

View replies

Titan Company Customer Care

from Pune, Maharashtra

Jan 24, 2015

Verified Support

Dear Saddamkhan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Reply

Titan Company Customer Care

from Pune, Maharashtra

Apr 13, 2015

Verified Support

Dear Saddamkhan,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

A watch purchase just became a nightmare for me because I took the watch to the service center twice in one year warranty period (repeated complaint watch stoppage). Again on 5/12/2014 i had to see your service center alapatt watches Ernakulam, Kerala, India, for the third time. (Ref id 1214AS0031B13498) Complaints 1. Stoppage repeated complaint for the third time(twice serviced) 2. Changing of broken glass 3. Changing of stone They informed me that the glass is out of stock and shall take a maximum of 25 days. Other items such as the mechanism to be replaced and stones are readily available and there is stock at the service center. Time line 1. 5/12/2014 watch given at service center 2. 29 or 30th December I visited again they told me that glass has not arrived, mechanism and stone is in stock. I have to wait for another 10 days 3. On 5th of January 2015 I again visited the same reply came from the service center just wait for 5 days. 4. 14/01/2015 I received a message from titan that the watch has been repaired on 1/1/2015 and ready for pick up (ID- 1214AS0031B13498) this message stunned me because I visited your service center on 5th January 2015. 5. On 19/01/2015 once more I had to see your service center. But on that day you people really made fun of me informing me that the glass has arrived and the technicians are on leave it will take anther more few days to clear all the problems. After waiting and lot of talking that I canâ€™t wait any further longer I met with the service center manager Mr. Binu. He told me that just wait for two days. Trusting TATA I left. 6. 22/01/2015 went to the center to collect the watch and had the worst and ugliest experience from your part. Watch has been serviced and ready to be delivered but only with one complaint left stone are not available they wonâ€™t replace the stone they doesnâ€™t even know when stone will be available or it will be. Another matter is that the cost of the parts has been misinformed to me as 400 instead of 650(20% of 3250) They told me that itâ€™s the fault of TITAN that they asked for glass and you people sent the whole chasing of the watch and charged 650/- INR now I have to bear the full amount. Doesnâ€™t you people have any guide lines or any rules in informing the customer about their service requirement or is it a non-organized branch of titan so that service center can do anything they wanted. I asked for the manager he didnâ€™t show up and I left the service center and forced to send this mail. Tony James P J Signet card no:[protected] Watch purchased on 07/11/2012 with EMG Model no: 9938ym01 Ref id 1214AS0031B13498 dated 5/12/2014

Titan Company customer support has been notified about the posted complaint.

View replies

Titan Company Customer Care

from Pune, Maharashtra

Jan 24, 2015

Verified Support

Dear Tonyjames,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Reply

T

Tonyjames

Jan 28, 2015

dear Steve
i believe in results rather than fake works by you and your team till today i have only received a call from Mr. binu telling me that he is waiting for a reply from the service center. i called him back thrice but still same reply. Does your team have any responsibility.if so you can avoid further complication and legal action.
regards Tony James

Reply

Titan Company Customer Care

from Pune, Maharashtra

Apr 13, 2015

Verified Support

Dear Tonyjames

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Ernakulam, Kerala

SIR, I bought titan watch QW 1587SM02 from KERALA WATCH COMPANY, SANTO COMPLEX, RAILWAYSTATIONJ ROAD, ALUVA-683101.I paid 3, 295 Rs for this.But unfortunately it became complaint three times within two months.The above mentioned shop serviced it, also they took 20 days for servivce. Last time watch took by service manager named Binu at Ernakulam([protected]).There is no further proceedings, Idid not get watch, I lost my money.I tried to contact Binu by phone several times.But he donot take phone.Please take immediate action for this, otherwise you sent back my money.My phone number is [protected].

Titan Company customer support has been notified about the posted complaint.

View replies

Titan Company Customer Care

from Pune, Maharashtra

Jan 20, 2015

Verified Support

Dear Rislabilal,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Reply

Titan Company Customer Care

from Pune, Maharashtra

Apr 13, 2015

Verified Support

Dear Rislabilal,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Thrissur, Kerala

I had given one watch for repair on 20.12.2014 at pineer towers cochin. marine drive branch. ref id. is 1214ASQQ317B176B DT. 20.12.14. after iI got a sms from u that ur watch for service will take some more days. but yesterday i got sms that watch is ready for dispactch. today i went and asked they simply said that that is mistake from our head office Banglore. this was little difficult for me becuase i had travelled long journey fromGuruvayur to kochin. please make necessary arrangements to get repair soon. hope u understood my cituation. I never expect such a incident from ur place. please do the needful. thanking you,

Titan Company customer support has been notified about the posted complaint.

View replies

Titan Company Customer Care

from Pune, Maharashtra

Jan 17, 2015

Verified Support

Dear Bharatharajan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

The problem with the watch is still continuing. The watch is sent to the service centre 4th time. Watch cannot be used within one year. Request you to kindly replace the watch. The amount spent on petrol to go to the service centre is almost worked out to the cost of the watch. I have requested the service centre to replace the watch. Please immediately look into the above. Below complaint given on 11th May 2014 [protected][protected] I...

Helpful

Found this helpful?

1 Comment

Address: Khordha, Odisha

Dear Sir, I know the complaint may not help in getting my money from Tanishq (TATA Group) as they denied over mail, however putting up this to cheque on how our law helps me getting my money. Please refer to my Golden harvest (11+1 scheme) Ac No TBU/34824/2013, which was opened in 7th-July-2013. While going for purchase on 23rd-Dec-2014, I was surprised to learn that the scheme has been cancelled as per govt direction. Thereby, I had to fill form for refund process same day & I got it in account on 14-Jan-2015 which accounts an interest of 1/2 month i.e. 5000/- over deposit of 1.1lac for 17months. I would like to complaint followings; 1) Why Tanishq has not communicated through mail/phone as and when scheme got terminated? So, my money is locked for 17 month and I must get interest accordingly 2) Why interest was for 1/2 months instead promised of 1 month (10, 000/-). I was ready to purchase which company did not allow. So, I am not at fault. As a customer, Tanishq (TATA) should protect our interest rather Cheating openly.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

I had bought a watch from Titan and i had given watch for changing of belt 4 months after submission of watch and after many followups they said they do not have belt for the given Obaku watch and they will give me a refund voucher of 90% of watch purchased amount. Later i again received a call sayig we have managed to arrange your belt and it would cost 1100 rs to which i said i would prefer to keep my watch and you can fix the belt. After many follow ups on phone they only assured me your belt is in transit and we will soon fix your watch, however till date nothing has happened and now they are asking me to refund only 50-60% of my watch value. I had bought watch from The world of Titan (Malad), Inorbit branch at much high value however the amount they are claimming is very less. I also asked for a copy of the bill, however they are not ready to provide any bill copy. I had also taken extended warranty for the watch which would be of no use now. I request your help in resolving the issue asap. I have been in touch with Ms. Grace Rajini[protected] 'Grace Rajini C.' <[protected]@titan.co.in>; 'Amarnath C V ( Service )' <'Helpdesk"[protected]@titan.co.in>'Helpdesk ( TitanCare )' <[protected]@titan.co.in>

Aug 7, 2021

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Feb 03, 2015

Updated by ck65161 From: Chirag Khatri

Sent: 29 January 2015 16:56

To: 'Grace Rajini C.'; Amarnath C V ( Service ); NITIN MALODKAR

Cc: cfil.[protected]@yahoo.com

Subject: RE: Contact no [protected](708881)

Dear Grace,

Thank you so much but I do not wish to handover my watch for INR
1850. I have spent INR 1100 twice to change belt of this watch which you can
check in your system and this is the 3rd time I have handed over for
belt change. I have also bought extended warranty for this watch.

Since last 6 months the watch is lying in custody of World of
Titan against which we as customer cannot claim anything and you are very well
depreciating hefty amount and I believe Titan has stopped manufacturing of this
watch because of manufacturing defect.

It would be very kind of you if you can arrange for a belt for
which I am ready to pay. Trust me this would be my last watch from the reputed
watch brand called “TITAN”

Regards,

Chirag Khatri.

From: Grace Rajini C. [mailto:[protected]@titan.co.in]

Sent: 29 January 2015 16:37

To: Chirag Khatri

Cc: Amarnath C V ( Service ); NITIN MALODKAR

Subject: FW: Contact no [protected](708881)

Importance: High

Dear Sir

This is in reference to your trailing mail & our
subsequent discussions over telecon.

We reiterate the contents of the said email. As
confirmed to you, we have checked your Invoice Value of the complained watch
and the same was Rs 6250/- for which you have paid RS 5000/- .

As a gesture of good will, we will issue Depreciation
coupon of 30% value, taking into consideration the current UCP value of
the product i.e. Rs 6250/- not considering the amount paid by you at the time
of purchase. Therefore, you are requested to collect the discount coupon for Rs
1875./- within a week from hereof from our store located at Inorbit Mall.

Kindly find attached the invoice copy of the watch
9302NP01 purchased on 19.08.2010 FYI.

Assuring you our best services at all times.

Regards

Grace Chali

From: Chirag Khatri [mailto:chirag.[protected]@indiafactoring.in]

Sent: Friday, January 23, 2015 7:06 PM

To: Grace Rajini C.

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)

Dear Grace,

PFB my reply in blue.

Regards,

Chirag Khatri.

From: Grace Rajini C. [mailto:[protected]@titan.co.in]

Sent: 23 January 2015 17:25

To: Chirag Khatri

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)

Importance: High

Dear Sir

This is in continuation to your trailing mail.

Request you to provide the following details

·
Name given on purchase bill.
– Chirag Khatri

·
Mobile number – [protected]
/ [protected]

·
Date of purchase – Don’t
remember.

Assuring you our best services at all times.

Regards

Grace Chali

From: Chirag Khatri [mailto:chirag.[protected]@indiafactoring.in]

Sent: Friday, January 23, 2015 1:36 PM

To: Grace Rajini C.

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)

Dear Grace,

As discussed with you on call various time “I am unable to find
copy of bill, however the same was bought from The World Of Titan, Inorbit
Mall, Malad, Mumbai.” Kindly arrange to find the bill from your system. I have
also bought extended warranty against the watch from same store and I have a
copy of the extended warranty card and a copy of the same was handed over to
the store on demand.

I need an immediate resolution on this please. Never ever had
thought I will face so much issue from a reputed watch brand “Titan “

Regards,

Chirag Khatri.

From: Grace Rajini C. [mailto:[protected]@titan.co.in]

Sent: 23 January 2015 12:01

To: Chirag Khatri

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)

Importance: High

Dear Sir

This is in reference to your trailing mail & our
subsequent discussions over telecon.

We
are very much pleased to state and are honoured that, such a person like your
good self is one of our esteemed customer. With regard to the subject, we
would like to bring it to your notice that we as a Company maintain the highest
degree of standards in any of the goods manufactured by us and the services offered
by us is also without any doubt the best of its kind that matches international
standards and, you will also appreciate that our Company has maintained highest
level of integrity right from its inception.

Our set up is a colossal set up and we
have millions of customers every day to care for. However, we strive to take
care of all our esteemed customers, on a personal mode. We would certainly want
to help restore your confidence in Titan, and will try to do so in the best
possible manner.

We have checked the pricing, the price of the watch (
UCP of the watch ) is Rs.6250/- from the date of manufacturing
& remains the same till date .

Request you to kindly submit your original bill we
will cross check, however we would like to inform the depreciation amount
would be calculated based on the current UCP.

Assuring you our best services at all times.

Regards

Grace Chali

From: Chirag Khatri [mailto:chirag.[protected]@indiafactoring.in]

Sent: Thursday, January 22, 2015 11:59 AM

To: Grace Rajini C.

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)

Dear Grace,

Awaiting for your revert.

Regards,

Chirag Khatri.

From: Chirag Khatri

Sent: 17 January 2015 10:12

To: 'Grace Rajini C.'

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)

Dear Grace,

We already had a word yesterday evening. As discussed, I would
wait for your revert till Wednesday i.e. 21.01.15.

Regards,

Chirag Khatri.

From: Grace Rajini C. [mailto:[protected]@titan.co.in]

Sent: 16 January 2015 17:04

To: Chirag Khatri

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: FW: Contact no [protected](708881)

Importance: High

Dear Sir

This is in reference to you email & telcon with
Mr. Nitin Malodkar.

We from corporate tried reaching you from 080 –
66609464 twice, we were unable to reach you.

As requested kindly deposit your watch bill so
that we can proceed further & do the needful on priority as per Company
norms.

Assuring you our best services at all times.

Regards

Grace Chali

From: Chirag
Khatri [chirag.[protected]@indiafactoring.in]

Sent: Thursday, January 15, 2015 12:04 PM

To: Helpdesk ( TitanCare ); Amarnath C V ( Service ); Grace Rajini C.

Subject: RE: Contact no [protected](708881)

Dear Team,

Compliant registered. PFA snap shot for your
reference.

Regards,

Chirag Khatri.

From:
Chirag Khatri

Sent: 12 January 2015 15:34

To: 'Helpdesk ( TitanCare )'

Cc: 'Grace Rajini C.'; 'Amarnath C V ( Service )'

Subject: RE: Contact no [protected](708881)

Ms. Grace,

I had a word with you on landline and you had assured to get
back to me in half an hour, its 8-10 days after that however my issue still
remains unsolved. I feel you and your team are deliberately trying to delay the
issue. My watch was handed over to Titan in-orbit mall, Malad, Mumbai on the
07/06/14.

This is my last mail to you, here after I will raise a complaint
to the consumer forum. Immediate solution to this issue would be highly
appreciated.

Regards,

Chirag Khatri.

+91-[protected]

From:
Chirag Khatri

Sent: 31 December 2014 11:59

To: 'Helpdesk ( TitanCare )'

Cc: Grace Rajini C.; Amarnath C V ( Service )

Subject: RE: Contact no [protected](708881)

Dear All,

I have not received any revert or any call from your team. I am
still awaiting for the best possible resolution.

Regards,

Chirag Khatri.

From:
Helpdesk ( TitanCare ) [mailto:[protected]@titan.co.in]

Sent: 02 December 2014 12:29

To: Chirag Khatri

Cc: Grace Rajini C.; Amarnath C V ( Service )

Subject: RE: Contact no [protected](708881)

Dear Sir

This is with reference to your email dated 02.12.2014 addressed to [protected]@titan.co.in.

We are concerned to note the feedback on your recent experience with us. We
regret the inconvenience caused.

I am forwarding your feedback to my colleague Ms. Grace Rajini[protected]
to investigate the matter further and reply to you with the best possible
solution to this circumstance.

With warm regards,

Ramesh Rao M

From:
Chirag Khatri [mailto:chirag.[protected]@indiafactoring.in]

Sent: Tuesday, December 02, 2014 10:42 AM

To: Helpdesk ( TitanCare )

Cc: cfil.[protected]@yahoo.com

Subject: FW: Contact no [protected]

Dear Team,

Please find tailed mail where I had given my obaku watch at
inorbit Titan showroom. After various follow up yesterday I received a call
from them saying we will give you Titan voucher @ 70% of buying price. I do not
have the bill with me and the cost claimed by the showroom is too less. I
remember I had bought this watch for around 8-9k since this is my first
expensive watch. I had bought this watch from Titan since I can service my
watch in any part of India. I still prefer keeping the same watch and I had
also purchased extended warranty for this watch.

Please guide and if possible I want the same watch.

Regards,

Chirag Khatri.

From: World Of Titan
Malad - TTIO <[protected]@titan.co.in>

Date: 26 November 2014 11:32:58 am IST

To: Chirag <cfil.[protected]@yahoo.com>

Subject: RE: Contact no [protected]

Dear Sir,

Sorry for the delay, will revert by today evening positively.

-----Original Message-----

From: Chirag [mailto:cfil.[protected]@yahoo.com]

Sent: Wednesday, November 26, 2014 11:24 AM

To: World Of Titan Malad - TTIO

Subject: Re: Contact no [protected]

Guys can i have an update on the status of my watch. I had received call a
month back informing that your team has managed to arrange for strap and wanted
my go ahead to order the strap.

After that there are no updates. Can someone please take onus and give me an
update before end of the day.

During my last 2-3 visits i had already showed my displeasure on the kind of
service received from your end.

Awaiting your immediate revert.

Sent from my iPhone

On 01-Sep-2014, at 10:11 pm,
Chirag <cfil.[protected]@yahoo.com>
wrote:

Dear team,

As required please find attached
warrant card and extended warranty card for watch bought from your store.

<photo.JPG>

Sent from my iPhone

View replies

C

ck65161

from Chennai, Tamil Nadu

Jan 15, 2015

Dear Steve,

Thank you very much for your assurance to resolve my issue. You may please drop me a mail on cfil.[protected]@yahoo.com and i shall provide you my contact details. Thank you.

Regards,
Chirag Khatri

Reply

C

ck65161

from Chennai, Tamil Nadu

Jan 22, 2015

Dear Steve,

Still awaiting for a resolution from your team.

Regards,
Chirag Khatri

Reply

C

ck65161

from Chennai, Tamil Nadu

Apr 15, 2015

Dear Steve,

Thank you very much for your mail. Please note my issue remains unresolved. My watch was in good working condition, however the strap was broken. Your staff has offered me INR 1850/- after depreciation which has been uprightly rejected by me. I have asked for either 50% cash back on purchase value or TITAN can keep the watch aswell as the refund amount, since the watch is of no use to me without the strap.

I have spoke to Mr. Rathore on the number provided by you above and the ref no of complaint is 803246 on 15.04.15

You can reach me on +91-[protected] / +91-[protected]

Thanks and Regards,
Chirag Khatri.

Reply

Titan Company Customer Care

from Pune, Maharashtra

Sep 1, 2015

Verified Support

Dear Chirag Khatri

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Reply

C

ck65161

from Chennai, Tamil Nadu

Sep 1, 2015

Super annoyed with the kind of service and response towards their clients..

Reply

C

ck65161

from Chennai, Tamil Nadu

Sep 1, 2015

Dear Team,

My humble request to you " kindly fix my watch and give me asap "

My watching is lying in your custody since more than a year.

Please feel free to call me on [protected]

Regards,
Chirag Khatri.

Reply

Titan Company Customer Care

from Pune, Maharashtra

Sep 2, 2015

Verified Support

Dear Chirag Khatri,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Reply

Helpful

Found this helpful?

7 Comments

Post your Comment

Comment Guidelines

Address: Krishna, Andhra Pradesh

I bought a sonata watch with a stainless steel strap (870015AC) in Ratna Enterprises, vijayawada, A.P on 1/10/2014. The strap got broken thrice. The service people got it repaired thrice, but they too broke on the first day of wearing. Someone (Mr. Damodar) offered me a leather strap, but it is a cheaper one and it doesn't look nice. I sent a mail to the service desk requesting for an exchange one week ago, but I didnot receive any reply.

Titan Company customer support has been notified about the posted complaint.

View replies

Titan Company Customer Care

from Pune, Maharashtra

Jan 15, 2015

Verified Support

Dear Jewelllll,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Reply

J

jewelllll

from Vizianagaram, Andhra Pradesh

Jan 16, 2015

E- mail: [protected]@gmail.com
Mobile: [protected]

Reply

Titan Company Customer Care

from Pune, Maharashtra

Jan 17, 2015

Verified Support

Dear Jewelllll

Thank you for confirming your contact number & email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.

Sincerely,
Steve

Reply

J

jewelllll

from Vizianagaram, Andhra Pradesh

Jan 19, 2015

I didnot receive any answer

Reply

Titan Company Customer Care

from Pune, Maharashtra

Apr 22, 2015

Verified Support

Dear Jewelllll

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Reply

Helpful

Found this helpful?

5 Comments

Post your Comment

Comment Guidelines

Address: Dhar, Madhya Pradesh

sir, i have bought fastrack wrist watch .there is no wrist belt available for replacement in indore and dhar, madhya pradesh Titan service center. I request to you plz supply some wrist belt as soon as possible .watch model no.-N9204PP02. thank you

Titan Company customer support has been notified about the posted complaint.

View replies

Titan Company Customer Care

from Pune, Maharashtra

Jan 13, 2015

Verified Support

Dear Ranuv,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Reply

Titan Company Customer Care

from Pune, Maharashtra

Jan 17, 2015

Verified Support

Dear Ranuv,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

Reply

R

ranuv

from Mumbai, Maharashtra

Jan 18, 2015

My contact no-[protected]

Reply

R

ranuv

from Mumbai, Maharashtra

Jan 18, 2015

My contact no -[protected]

Reply

Titan Company Customer Care

from Pune, Maharashtra

Apr 14, 2015

Verified Support

Dear Ranuv

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Reply

S

sandeepmpillai

from Mumbai, Maharashtra

Jun 7, 2016

Water Resist Compaint

My sister buy a Titan watch one year ago. The company offers the watch is water resist but the delear said the that the watch didn't resist the water, it resist only the steady water.
thanks & regards
sandeep

Reply

Helpful

Found this helpful?

6 Comments

Post your Comment

Comment Guidelines

Address: Raipur, Chhattisgarh

Hi, There is no update & progress in my case ref- 724990. Very poor customer response of the company. I was assured that the complain will be resolved within 2 working days but almost 20 days gone and there is no progress. Please resolve the same urgently. Thanks, Ambrish Bhardwaj [protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Indore, Madhya Pradesh

hi I m shanu from indore Mene[protected] ko model no 9451Nl01 watch li jabse se watch slow chal rahi hai Mene isi Titan service centere par Bataya unhone 1 mahine baad mujhe watch di Larkin Aab bhi slow chal rahi hai aur watch aabhi bhi aapke service centre par hi hai aur aapke mp ke marketing manager rohit ji mobile [protected] inko bhi sari baat pata hai yah bhi mera phone nahi Utha rahe hai Mera mobile number hai [protected] Thank you...

Titan Company customer support has been notified about the posted complaint.

View replies

A

Aafiya

from Raipur, Chhattisgarh

Jan 12, 2015

Titan watch bad service

Reply

Titan Company Customer Care

from Pune, Maharashtra

Jan 12, 2015

Verified Support

Dear Aafiya,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Indore, Madhya Pradesh

hi I m shanu from indore Mene[protected] ko model no 9451Nl01 watch li jabse se watch slow chal rahi hai Mene isi Titan service centere par Bataya unhone 1 mahine baad mujhe watch di Larkin Aab bhi slow chal rahi hai aur watch aabhi bhi aapke service centre par hi hai aur aapke mp ke marketing manager rohit ji mobile [protected] inko bhi sari baat pata hai yah bhi mera phone nahi Utha rahe hai Mera mobile number hai [protected] Thank you

Aug 14, 2020

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

View replies

Titan Company Customer Care

from Pune, Maharashtra

Jan 11, 2015

Verified Support

Dear Aafiya,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Reply

G

Gorank

from Dehra Dun, Uttarakhand

Feb 5, 2015

I m shantilal jain I was purchased Titan edge model from prakesh watch Udaipur I have a problem in watch within one month but they were promised me that your will repair with in 15 days but today one and half month were left till date those prakesh watch service center are repair my watch I have face many problem regarding his service quality
I believe that my complaint are listen to service center and solve my problem .
Shantilal jain
[protected]

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Hi, I had given the watch for service at Titan show room located at 100 feet road Indira Nagar Bangalore. After waiting for more then eight months service center says that watch strap is not available and cant be made available in future too as they have stopped manufacturing the accessories for this model. This is not expected from such a big brand company. Further, as if company is doing favor to me by offering coupon (amount Rs -1300) in return of my watch. I have few questions to the company. 1) Is it some antique watch that I cant get accessories? 2) How can company says manifacturing accessories for particular model is stopped, do company communicate the same while selling the product. Why customer should buy the titian product if it has to end-up in such situation. 3) Now in my case who's mistake it is? And even if company is offering coupon, how its calculated? The calculated amount is nowhere near to satisfaction. Let me provide some more details, for same case I had taken my watch to Titan showroom Indira nagar Bangalore in month of Apri-May 2014. That time also I got same response after keeping the watch for more then two month with the service center, and I was offered the coupons of ~2400/-. After talking with concern senior people there, they said they will try for some more time and will get back to me, so I decided to wait. But now when I inquired again they again took more then one month time and returned with the same response, but now the coupon amount offered is 1300/- which was not expected I have been writing regarding this Helpdesk ( TitanCare )" <[protected]@titan.co.in from last week, but company doesn't bother to respond. Earlier service ID : 414BLISIB1130. Currently watch is with service center, following is the service ref ID: 1114BLISIB11237

Titan Company customer support has been notified about the posted complaint.

View replies

Titan Company Customer Care

from Pune, Maharashtra

Jan 10, 2015

Verified Support

Dear Avinash H,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Reply

Titan Company Customer Care

from Pune, Maharashtra

Jan 13, 2015

Verified Support

Dear Avinash H,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

Reply

Titan Company Customer Care

from Pune, Maharashtra

Apr 14, 2015

Verified Support

Dear Avinash H

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Lucknow, Uttar Pradesh

i hav bought a rayban frame from titan eye plus hazratganj lucknow.. the frame cracked on its own with in 15 days of purchase..it is a carbon frame with no smoldering point.. i hav lodged a complaint sonce many days.. bt i hav got no reply.. n the dealer is very incooperative.. kindly replace my frame as soon as possible because it has cracked on its own spontaneously. my complaint no is[protected]

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thoothukudi, Tamil Nadu

Sir I am living Tuticorin, Tamilnadu. I went to Titan show room in Tuticorin for gave my watch for service. After the due date they didn't service the watch properly. When go to the showroom they ask to wait for ten minutes. I am a busy man. In my busy schedule I go to the next day of commitment they said the same ten minute waiting. They will not treat the customer respectively. the service is worst.
by

Jebakumar

Titan Company customer support has been notified about the posted complaint.

View replies

Titan Company Customer Care

from Pune, Maharashtra

Jan 10, 2015

Verified Support

Dear Jebakumar Gnanamani,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Reply

Titan Company Customer Care

from Pune, Maharashtra

Jan 12, 2015

Verified Support

Dear Jebakumar Gnanamani,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

Reply

Titan Company Customer Care

from Pune, Maharashtra

Sep 1, 2015

Verified Support

Dear Jebakumar Gnanamani,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Reply

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Solan, Himachal Pradesh

Dear titan team I Nail pundir bought two watches from your company showroom, sharma house, near thodo ground, rajgarh road, Solan (Himachal Pradesh) My Second watch sl.no.002, Variant Number 1527BM04, Description DA207. My this watch's chain was difacted and from the next date of the sell i visited to the showroom and they also admitted that chain was not proper and assured me that i will get another chain within 15 days but after three months by asking them again and again i have not got any chain. On 31/12/2014 i talked to titan customer care and they also assured me that with in 3 days we will solve it and call you or mail you. They give me also complaint no(727450) but not get any call or mail till today. I again talked to them today and they again assured that we will solve it but nothing done. I cant expact such a poor service from such a big Indian company. Kindly answer me on my mail id (pundir.[protected]@gmail.com) or my mobile no ([protected]).

Aug 14, 2020

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

View replies

Titan Company Customer Care

from Pune, Maharashtra

Jan 6, 2015

Verified Support

Dear Pundir Anil,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center team on 31/12/2014 and the ticket number is as follows :727450. Your ticket would be addressed closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Reply

P

pundir.anil

Jan 6, 2015

Thank you very much but what is the problem, why it is taking so much time and what action is company taking angaist the Titain watches world showroom (solan) for such a dely in service. Now who will solve my problem and who will talk to me and when?

Reply

P

pundir.anil

Jan 6, 2015

Thank you very much but what is the problem, why it is taking so much time and what action is company taking angaist the Titain watches world showroom (solan) for such a dely in service. Now who will solve my problem and who will talk to me and when?

Reply

Titan Company Customer Care

from Pune, Maharashtra

Apr 14, 2015

Verified Support

Dear Pundir Anil

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Reply

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra

Hello Team, I want to replace strap of my Obaku watch but it seems this strap is unavailable. I already tried to search strap at 3 different World Of Titan in Pune. I deposited my watch at Chinchwad Branch for more than 2 months but could not get strap.Titan world guys says that strap is out of stock and they need to order but it has been an year or so I am keep approaching them but not getting any response from them. I have given a...

Helpful

5 other people found this review helpful

5 found this helpful

17 Comments

Address: Mumbai City, Maharashtra

I started investing Rs.5000 every month in Tanishq's much publicised Golden Harvest scheme in JAN-11. After paying 1 installments, i have stopped, now as per their new policy this scheme has been withdrawn and they are returning the money to consumer, i have applied for refund 1.5 month back at Vashi- Navi Mumbai Store with all required details, and people their has confirmed the refund with in a 10 days, also they have given me in writing now its also most close to 2 month but nothing is happen, when contacting Vashi Store thay are just giving me time of 1 week/10 days but still not received the refund, i have written 3 e-mail to management people but they are least bothered, mail was sent to Mr. Bhaskar Bhat ( MD of Titan ), CK Venkataraman ( CEO Jewelley ), Sandeep Kulhani ( Vice President ) on 28th Dec, 2nd Dec but no one has turned up. They are list bothered for their Brand Value and Customer Care, , , , i will never suggest to any one to buy any thing from Tanishq...Himanshu ( [protected] )

Titan Company Complaints & Reviews

File a complaint to Titan Company

Titan Company reviews & complaints page 75

for replace watch model no. 9308 BDA

Post your Comment

replaced glass is not match with original watch glass

Fastrack watch strap replaced with sonata by titan showroom

Post your Comment

poor service and false statements watch still at service center

Post your Comment

titan watch QW 1587SM02

Post your Comment

matter regarding the sms from ur end;

Post your Comment

fastrack watches

Tanishq (TATA) cheating in Gold harvest Scheme

Post your Comment

Issue unresolved since 6 months and no revert from Titan yet

Post your Comment

Broken strap

Post your Comment

no wrist belt availble for replacement

Water Resist Compaint

Post your Comment

No update in Case ref- 724990

Post your Comment

Titan

Post your Comment

Watch problem

Post your Comment

Titan watch strap unavailable

Post your Comment

breakage of frame

Post your Comment

Delay of service

Post your Comment

Titan - Delay in delivery for faulty wrist belt of the Watch

Post your Comment

Titan Obaku Watch Strap replacement going very difficult

Worst Service Ever Seen

Post your Comment

Related businesses