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Titan Company Complaints & Reviews

titan.co.in

2.4

Updated: Sep 12, 2025

Complaints 1969

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Titan Company reviews & complaints page 75

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Address: Thrissur, Kerala

I had given one watch for repair on 20.12.2014 at pineer towers cochin. marine drive branch. ref id. is 1214ASQQ317B176B DT. 20.12.14. after iI got a sms from u that ur watch for service will take some more days. but yesterday i got sms that watch is ready for dispactch. today i went and asked they simply said that that is mistake from our head office Banglore. this was little difficult for me becuase i had travelled long journey fromGuruvayur to kochin. please make necessary arrangements to get repair soon. hope u understood my cituation. I never expect such a incident from ur place. please do the needful. thanking you,

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Titan Company Customer Care

from Pune, Maharashtra

Jan 17, 2015

Verified Support

Dear Bharatharajan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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Address: Bangalore, Karnataka

The problem with the watch is still continuing. The watch is sent to the service centre 4th time. Watch cannot be used within one year. Request you to kindly replace the watch. The amount spent on petrol to go to the service centre is almost worked out to the cost of the watch. I have requested the service centre to replace the watch. Please immediately look into the above. Below complaint given on 11th May 2014 [protected][protected] I...

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Address: Khordha, Odisha

Dear Sir, I know the complaint may not help in getting my money from Tanishq (TATA Group) as they denied over mail, however putting up this to cheque on how our law helps me getting my money. Please refer to my Golden harvest (11+1 scheme) Ac No TBU/34824/2013, which was opened in 7th-July-2013. While going for purchase on 23rd-Dec-2014, I was surprised to learn that the scheme has been cancelled as per govt direction. Thereby, I had to fill form for refund process same day & I got it in account on 14-Jan-2015 which accounts an interest of 1/2 month i.e. 5000/- over deposit of 1.1lac for 17months. I would like to complaint followings; 1) Why Tanishq has not communicated through mail/phone as and when scheme got terminated? So, my money is locked for 17 month and I must get interest accordingly 2) Why interest was for 1/2 months instead promised of 1 month (10, 000/-). I was ready to purchase which company did not allow. So, I am not at fault. As a customer, Tanishq (TATA) should protect our interest rather Cheating openly.

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Address: Mumbai City, Maharashtra

I had bought a watch from Titan and i had given watch for changing of belt 4 months after submission of watch and after many followups they said they do not have belt for the given Obaku watch and they will give me a refund voucher of 90% of watch purchased amount. Later i again received a call sayig we have managed to arrange your belt and it would cost 1100 rs to which i said i would prefer to keep my watch and you can fix the belt. After many follow ups on phone they only assured me your belt is in transit and we will soon fix your watch, however till date nothing has happened and now they are asking me to refund only 50-60% of my watch value. I had bought watch from The world of Titan (Malad), Inorbit branch at much high value however the amount they are claimming is very less. I also asked for a copy of the bill, however they are not ready to provide any bill copy. I had also taken extended warranty for the watch which would be of no use now. I request your help in resolving the issue asap. I have been in touch with Ms. Grace Rajini[protected] 'Grace Rajini C.' <[protected]@titan.co.in>; 'Amarnath C V ( Service )' <'Helpdesk"[protected]@titan.co.in>'Helpdesk ( TitanCare )' <[protected]@titan.co.in>

Aug 7, 2021

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Feb 03, 2015

Updated by ck65161 From: Chirag Khatri

Sent: 29 January 2015 16:56

To: 'Grace Rajini C.'; Amarnath C V ( Service ); NITIN MALODKAR

Cc: cfil.[protected]@yahoo.com

Subject: RE: Contact no [protected](708881)

Dear Grace,

Thank you so much but I do not wish to handover my watch for INR
1850. I have spent INR 1100 twice to change belt of this watch which you can
check in your system and this is the 3rd time I have handed over for
belt change. I have also bought extended warranty for this watch.

Since last 6 months the watch is lying in custody of World of
Titan against which we as customer cannot claim anything and you are very well
depreciating hefty amount and I believe Titan has stopped manufacturing of this
watch because of manufacturing defect.

It would be very kind of you if you can arrange for a belt for
which I am ready to pay. Trust me this would be my last watch from the reputed
watch brand called “TITAN”

Regards,

Chirag Khatri.

From: Grace Rajini C. [mailto:[protected]@titan.co.in]

Sent: 29 January 2015 16:37

To: Chirag Khatri

Cc: Amarnath C V ( Service ); NITIN MALODKAR

Subject: FW: Contact no [protected](708881)

Importance: High

Dear Sir

This is in reference to your trailing mail & our
subsequent discussions over telecon.

We reiterate the contents of the said email. As
confirmed to you, we have checked your Invoice Value of the complained watch
and the same was Rs 6250/- for which you have paid RS 5000/- .

As a gesture of good will, we will issue Depreciation
coupon of 30% value, taking into consideration the current UCP value of
the product i.e. Rs 6250/- not considering the amount paid by you at the time
of purchase. Therefore, you are requested to collect the discount coupon for Rs
1875./- within a week from hereof from our store located at Inorbit Mall.

Kindly find attached the invoice copy of the watch
9302NP01 purchased on 19.08.2010 FYI.

Assuring you our best services at all times.

Regards

Grace Chali

From: Chirag Khatri [mailto:chirag.[protected]@indiafactoring.in]

Sent: Friday, January 23, 2015 7:06 PM

To: Grace Rajini C.

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)

Dear Grace,

PFB my reply in blue.

Regards,

Chirag Khatri.

From: Grace Rajini C. [mailto:[protected]@titan.co.in]

Sent: 23 January 2015 17:25

To: Chirag Khatri

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)

Importance: High

Dear Sir

This is in continuation to your trailing mail.

Request you to provide the following details

·
Name given on purchase bill.
– Chirag Khatri

·
Mobile number – [protected]
/ [protected]

·
Date of purchase – Don’t
remember.

Assuring you our best services at all times.

Regards

Grace Chali

From: Chirag Khatri [mailto:chirag.[protected]@indiafactoring.in]

Sent: Friday, January 23, 2015 1:36 PM

To: Grace Rajini C.

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)

Dear Grace,

As discussed with you on call various time “I am unable to find
copy of bill, however the same was bought from The World Of Titan, Inorbit
Mall, Malad, Mumbai.” Kindly arrange to find the bill from your system. I have
also bought extended warranty against the watch from same store and I have a
copy of the extended warranty card and a copy of the same was handed over to
the store on demand.

I need an immediate resolution on this please. Never ever had
thought I will face so much issue from a reputed watch brand “Titan “

Regards,

Chirag Khatri.

From: Grace Rajini C. [mailto:[protected]@titan.co.in]

Sent: 23 January 2015 12:01

To: Chirag Khatri

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)

Importance: High

Dear Sir

This is in reference to your trailing mail & our
subsequent discussions over telecon.

We
are very much pleased to state and are honoured that, such a person like your
good self is one of our esteemed customer. With regard to the subject, we
would like to bring it to your notice that we as a Company maintain the highest
degree of standards in any of the goods manufactured by us and the services offered
by us is also without any doubt the best of its kind that matches international
standards and, you will also appreciate that our Company has maintained highest
level of integrity right from its inception.

Our set up is a colossal set up and we
have millions of customers every day to care for. However, we strive to take
care of all our esteemed customers, on a personal mode. We would certainly want
to help restore your confidence in Titan, and will try to do so in the best
possible manner.

We have checked the pricing, the price of the watch (
UCP of the watch ) is Rs.6250/- from the date of manufacturing
& remains the same till date .

Request you to kindly submit your original bill we
will cross check, however we would like to inform the depreciation amount
would be calculated based on the current UCP.

Assuring you our best services at all times.

Regards

Grace Chali

From: Chirag Khatri [mailto:chirag.[protected]@indiafactoring.in]

Sent: Thursday, January 22, 2015 11:59 AM

To: Grace Rajini C.

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)

Dear Grace,

Awaiting for your revert.

Regards,

Chirag Khatri.

From: Chirag Khatri

Sent: 17 January 2015 10:12

To: 'Grace Rajini C.'

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: RE: Contact no [protected](708881)

Dear Grace,

We already had a word yesterday evening. As discussed, I would
wait for your revert till Wednesday i.e. 21.01.15.

Regards,

Chirag Khatri.

From: Grace Rajini C. [mailto:[protected]@titan.co.in]

Sent: 16 January 2015 17:04

To: Chirag Khatri

Cc: NITIN MALODKAR; Amarnath C V ( Service ); Tapas Dutta (RO -West);
Malini HG; Helpdesk ( TitanCare )

Subject: FW: Contact no [protected](708881)

Importance: High

Dear Sir

This is in reference to you email & telcon with
Mr. Nitin Malodkar.

We from corporate tried reaching you from 080 –
66609464 twice, we were unable to reach you.

As requested kindly deposit your watch bill so
that we can proceed further & do the needful on priority as per Company
norms.

Assuring you our best services at all times.

Regards

Grace Chali

From: Chirag
Khatri [chirag.[protected]@indiafactoring.in]

Sent: Thursday, January 15, 2015 12:04 PM

To: Helpdesk ( TitanCare ); Amarnath C V ( Service ); Grace Rajini C.

Subject: RE: Contact no [protected](708881)

Dear Team,

Compliant registered. PFA snap shot for your
reference.

Regards,

Chirag Khatri.

From:
Chirag Khatri

Sent: 12 January 2015 15:34

To: 'Helpdesk ( TitanCare )'

Cc: 'Grace Rajini C.'; 'Amarnath C V ( Service )'

Subject: RE: Contact no [protected](708881)

Ms. Grace,

I had a word with you on landline and you had assured to get
back to me in half an hour, its 8-10 days after that however my issue still
remains unsolved. I feel you and your team are deliberately trying to delay the
issue. My watch was handed over to Titan in-orbit mall, Malad, Mumbai on the
07/06/14.

This is my last mail to you, here after I will raise a complaint
to the consumer forum. Immediate solution to this issue would be highly
appreciated.

Regards,

Chirag Khatri.

+91-[protected]

From:
Chirag Khatri

Sent: 31 December 2014 11:59

To: 'Helpdesk ( TitanCare )'

Cc: Grace Rajini C.; Amarnath C V ( Service )

Subject: RE: Contact no [protected](708881)

Dear All,

I have not received any revert or any call from your team. I am
still awaiting for the best possible resolution.

Regards,

Chirag Khatri.

From:
Helpdesk ( TitanCare ) [mailto:[protected]@titan.co.in]

Sent: 02 December 2014 12:29

To: Chirag Khatri

Cc: Grace Rajini C.; Amarnath C V ( Service )

Subject: RE: Contact no [protected](708881)

Dear Sir

This is with reference to your email dated 02.12.2014 addressed to [protected]@titan.co.in.

We are concerned to note the feedback on your recent experience with us. We
regret the inconvenience caused.

I am forwarding your feedback to my colleague Ms. Grace Rajini[protected]
to investigate the matter further and reply to you with the best possible
solution to this circumstance.

With warm regards,

Ramesh Rao M

From:
Chirag Khatri [mailto:chirag.[protected]@indiafactoring.in]

Sent: Tuesday, December 02, 2014 10:42 AM

To: Helpdesk ( TitanCare )

Cc: cfil.[protected]@yahoo.com

Subject: FW: Contact no [protected]

Dear Team,

Please find tailed mail where I had given my obaku watch at
inorbit Titan showroom. After various follow up yesterday I received a call
from them saying we will give you Titan voucher @ 70% of buying price. I do not
have the bill with me and the cost claimed by the showroom is too less. I
remember I had bought this watch for around 8-9k since this is my first
expensive watch. I had bought this watch from Titan since I can service my
watch in any part of India. I still prefer keeping the same watch and I had
also purchased extended warranty for this watch.

Please guide and if possible I want the same watch.

Regards,

Chirag Khatri.

From: World Of Titan
Malad - TTIO <[protected]@titan.co.in>

Date: 26 November 2014 11:32:58 am IST

To: Chirag <cfil.[protected]@yahoo.com>

Subject: RE: Contact no [protected]

Dear Sir,

Sorry for the delay, will revert by today evening positively.

-----Original Message-----

From: Chirag [mailto:cfil.[protected]@yahoo.com]

Sent: Wednesday, November 26, 2014 11:24 AM

To: World Of Titan Malad - TTIO

Subject: Re: Contact no [protected]

Guys can i have an update on the status of my watch. I had received call a
month back informing that your team has managed to arrange for strap and wanted
my go ahead to order the strap.

After that there are no updates. Can someone please take onus and give me an
update before end of the day.

During my last 2-3 visits i had already showed my displeasure on the kind of
service received from your end.

Awaiting your immediate revert.

Sent from my iPhone

On 01-Sep-2014, at 10:11 pm,
Chirag <cfil.[protected]@yahoo.com>
wrote:

Dear team,

As required please find attached
warrant card and extended warranty card for watch bought from your store.

<photo.JPG>

Sent from my iPhone

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C

ck65161

from Chennai, Tamil Nadu

Jan 15, 2015

Dear Steve,

Thank you very much for your assurance to resolve my issue. You may please drop me a mail on cfil.[protected]@yahoo.com and i shall provide you my contact details. Thank you.

Regards,
Chirag Khatri

C

ck65161

from Chennai, Tamil Nadu

Jan 22, 2015

Dear Steve,

Still awaiting for a resolution from your team.

Regards,
Chirag Khatri

C

ck65161

from Chennai, Tamil Nadu

Apr 15, 2015

Dear Steve,

Thank you very much for your mail. Please note my issue remains unresolved. My watch was in good working condition, however the strap was broken. Your staff has offered me INR 1850/- after depreciation which has been uprightly rejected by me. I have asked for either 50% cash back on purchase value or TITAN can keep the watch aswell as the refund amount, since the watch is of no use to me without the strap.

I have spoke to Mr. Rathore on the number provided by you above and the ref no of complaint is 803246 on 15.04.15

You can reach me on +91-[protected] / +91-[protected]

Thanks and Regards,
Chirag Khatri.

Titan Company Customer Care

from Pune, Maharashtra

Sep 1, 2015

Verified Support

Dear Chirag Khatri

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

C

ck65161

from Chennai, Tamil Nadu

Sep 1, 2015

Super annoyed with the kind of service and response towards their clients..

C

ck65161

from Chennai, Tamil Nadu

Sep 1, 2015

Dear Team,

My humble request to you " kindly fix my watch and give me asap "

My watching is lying in your custody since more than a year.

Please feel free to call me on [protected]

Regards,
Chirag Khatri.

Titan Company Customer Care

from Pune, Maharashtra

Sep 2, 2015

Verified Support

Dear Chirag Khatri,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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Address: Krishna, Andhra Pradesh

I bought a sonata watch with a stainless steel strap (870015AC) in Ratna Enterprises, vijayawada, A.P on 1/10/2014. The strap got broken thrice. The service people got it repaired thrice, but they too broke on the first day of wearing. Someone (Mr. Damodar) offered me a leather strap, but it is a cheaper one and it doesn't look nice. I sent a mail to the service desk requesting for an exchange one week ago, but I didnot receive any reply.

+1 photos

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Titan Company Customer Care

from Pune, Maharashtra

Jan 15, 2015

Verified Support

Dear Jewelllll,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

J

jewelllll

from Vizianagaram, Andhra Pradesh

Jan 16, 2015

E- mail: [protected]@gmail.com
Mobile: [protected]

Titan Company Customer Care

from Pune, Maharashtra

Jan 17, 2015

Verified Support

Dear Jewelllll

Thank you for confirming your contact number & email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.

Sincerely,
Steve

J

jewelllll

from Vizianagaram, Andhra Pradesh

Jan 19, 2015

I didnot receive any answer

Titan Company Customer Care

from Pune, Maharashtra

Apr 22, 2015

Verified Support

Dear Jewelllll

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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Address: Dhar, Madhya Pradesh

sir, i have bought fastrack wrist watch .there is no wrist belt available for replacement in indore and dhar, madhya pradesh Titan service center. I request to you plz supply some wrist belt as soon as possible .watch model no.-N9204PP02. thank you

+1 photos

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Titan Company Customer Care

from Pune, Maharashtra

Jan 13, 2015

Verified Support

Dear Ranuv,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Titan Company Customer Care

from Pune, Maharashtra

Jan 17, 2015

Verified Support

Dear Ranuv,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

R

ranuv

from Mumbai, Maharashtra

Jan 18, 2015

My contact no-[protected]

R

ranuv

from Mumbai, Maharashtra

Jan 18, 2015

My contact no -[protected]

Titan Company Customer Care

from Pune, Maharashtra

Apr 14, 2015

Verified Support

Dear Ranuv

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

S

sandeepmpillai

from Mumbai, Maharashtra

Jun 7, 2016

Water Resist Compaint

My sister buy a Titan watch one year ago. The company offers the watch is water resist but the delear said the that the watch didn't resist the water, it resist only the steady water.
thanks & regards
sandeep

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Address: Raipur, Chhattisgarh

Hi, There is no update & progress in my case ref- 724990. Very poor customer response of the company. I was assured that the complain will be resolved within 2 working days but almost 20 days gone and there is no progress. Please resolve the same urgently. Thanks, Ambrish Bhardwaj [protected]

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Address: Indore, Madhya Pradesh

hi I m shanu from indore Mene[protected] ko model no 9451Nl01 watch li jabse se watch slow chal rahi hai Mene isi Titan service centere par Bataya unhone 1 mahine baad mujhe watch di Larkin Aab bhi slow chal rahi hai aur watch aabhi bhi aapke service centre par hi hai aur aapke mp ke marketing manager rohit ji mobile [protected] inko bhi sari baat pata hai yah bhi mera phone nahi Utha rahe hai Mera mobile number hai [protected] Thank you...

Titan Company customer support has been notified about the posted complaint.

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A

Aafiya

from Raipur, Chhattisgarh

Jan 12, 2015

Titan watch bad service

Titan Company Customer Care

from Pune, Maharashtra

Jan 12, 2015

Verified Support

Dear Aafiya,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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Address: Indore, Madhya Pradesh

hi I m shanu from indore Mene[protected] ko model no 9451Nl01 watch li jabse se watch slow chal rahi hai Mene isi Titan service centere par Bataya unhone 1 mahine baad mujhe watch di Larkin Aab bhi slow chal rahi hai aur watch aabhi bhi aapke service centre par hi hai aur aapke mp ke marketing manager rohit ji mobile [protected] inko bhi sari baat pata hai yah bhi mera phone nahi Utha rahe hai Mera mobile number hai [protected] Thank you

Aug 14, 2020

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

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Titan Company Customer Care

from Pune, Maharashtra

Jan 11, 2015

Verified Support

Dear Aafiya,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

G

Gorank

from Dehra Dun, Uttarakhand

Feb 5, 2015

I m shantilal jain I was purchased Titan edge model from prakesh watch Udaipur I have a problem in watch within one month but they were promised me that your will repair with in 15 days but today one and half month were left till date those prakesh watch service center are repair my watch I have face many problem regarding his service quality
I believe that my complaint are listen to service center and solve my problem .
Shantilal jain
[protected]

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Address: Bangalore, Karnataka

Hi, I had given the watch for service at Titan show room located at 100 feet road Indira Nagar Bangalore. After waiting for more then eight months service center says that watch strap is not available and cant be made available in future too as they have stopped manufacturing the accessories for this model. This is not expected from such a big brand company. Further, as if company is doing favor to me by offering coupon (amount Rs -1300) in return of my watch. I have few questions to the company. 1) Is it some antique watch that I cant get accessories? 2) How can company says manifacturing accessories for particular model is stopped, do company communicate the same while selling the product. Why customer should buy the titian product if it has to end-up in such situation. 3) Now in my case who's mistake it is? And even if company is offering coupon, how its calculated? The calculated amount is nowhere near to satisfaction. Let me provide some more details, for same case I had taken my watch to Titan showroom Indira nagar Bangalore in month of Apri-May 2014. That time also I got same response after keeping the watch for more then two month with the service center, and I was offered the coupons of ~2400/-. After talking with concern senior people there, they said they will try for some more time and will get back to me, so I decided to wait. But now when I inquired again they again took more then one month time and returned with the same response, but now the coupon amount offered is 1300/- which was not expected I have been writing regarding this Helpdesk ( TitanCare )" <[protected]@titan.co.in from last week, but company doesn't bother to respond. Earlier service ID : 414BLISIB1130. Currently watch is with service center, following is the service ref ID: 1114BLISIB11237

Titan Company customer support has been notified about the posted complaint.

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Titan Company Customer Care

from Pune, Maharashtra

Jan 10, 2015

Verified Support

Dear Avinash H,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Titan Company Customer Care

from Pune, Maharashtra

Jan 13, 2015

Verified Support

Dear Avinash H,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

Titan Company Customer Care

from Pune, Maharashtra

Apr 14, 2015

Verified Support

Dear Avinash H

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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Address: Lucknow, Uttar Pradesh

i hav bought a rayban frame from titan eye plus hazratganj lucknow.. the frame cracked on its own with in 15 days of purchase..it is a carbon frame with no smoldering point.. i hav lodged a complaint sonce many days.. bt i hav got no reply.. n the dealer is very incooperative.. kindly replace my frame as soon as possible because it has cracked on its own spontaneously. my complaint no is[protected]

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Address: Thoothukudi, Tamil Nadu

Sir I am living Tuticorin, Tamilnadu. I went to Titan show room in Tuticorin for gave my watch for service. After the due date they didn't service the watch properly. When go to the showroom they ask to wait for ten minutes. I am a busy man. In my busy schedule I go to the next day of commitment they said the same ten minute waiting. They will not treat the customer respectively. the service is worst.
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Jebakumar

Titan Company customer support has been notified about the posted complaint.

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Titan Company Customer Care

from Pune, Maharashtra

Jan 10, 2015

Verified Support

Dear Jebakumar Gnanamani,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Titan Company Customer Care

from Pune, Maharashtra

Jan 12, 2015

Verified Support

Dear Jebakumar Gnanamani,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

Titan Company Customer Care

from Pune, Maharashtra

Sep 1, 2015

Verified Support

Dear Jebakumar Gnanamani,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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Address: Solan, Himachal Pradesh

Dear titan team I Nail pundir bought two watches from your company showroom, sharma house, near thodo ground, rajgarh road, Solan (Himachal Pradesh) My Second watch sl.no.002, Variant Number 1527BM04, Description DA207. My this watch's chain was difacted and from the next date of the sell i visited to the showroom and they also admitted that chain was not proper and assured me that i will get another chain within 15 days but after three months by asking them again and again i have not got any chain. On 31/12/2014 i talked to titan customer care and they also assured me that with in 3 days we will solve it and call you or mail you. They give me also complaint no(727450) but not get any call or mail till today. I again talked to them today and they again assured that we will solve it but nothing done. I cant expact such a poor service from such a big Indian company. Kindly answer me on my mail id (pundir.[protected]@gmail.com) or my mobile no ([protected]).

+1 photos

Aug 14, 2020

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

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Titan Company Customer Care

from Pune, Maharashtra

Jan 6, 2015

Verified Support

Dear Pundir Anil,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center team on 31/12/2014 and the ticket number is as follows :727450. Your ticket would be addressed closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

P

pundir.anil

Jan 6, 2015

Thank you very much but what is the problem, why it is taking so much time and what action is company taking angaist the Titain watches world showroom (solan) for such a dely in service. Now who will solve my problem and who will talk to me and when?

Titan - Delay in delivery for faulty wrist belt of the Watch - Comment #2100875 - Image #0

P

pundir.anil

Jan 6, 2015

Thank you very much but what is the problem, why it is taking so much time and what action is company taking angaist the Titain watches world showroom (solan) for such a dely in service. Now who will solve my problem and who will talk to me and when?

Titan Company Customer Care

from Pune, Maharashtra

Apr 14, 2015

Verified Support

Dear Pundir Anil

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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Address: Pune, Maharashtra

Hello Team, I want to replace strap of my Obaku watch but it seems this strap is unavailable. I already tried to search strap at 3 different World Of Titan in Pune. I deposited my watch at Chinchwad Branch for more than 2 months but could not get strap.Titan world guys says that strap is out of stock and they need to order but it has been an year or so I am keep approaching them but not getting any response from them. I have given a...

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Address: Mumbai City, Maharashtra

I started investing Rs.5000 every month in Tanishq's much publicised Golden Harvest scheme in JAN-11. After paying 1 installments, i have stopped, now as per their new policy this scheme has been withdrawn and they are returning the money to consumer, i have applied for refund 1.5 month back at Vashi- Navi Mumbai Store with all required details, and people their has confirmed the refund with in a 10 days, also they have given me in writing now its also most close to 2 month but nothing is happen, when contacting Vashi Store thay are just giving me time of 1 week/10 days but still not received the refund, i have written 3 e-mail to management people but they are least bothered, mail was sent to Mr. Bhaskar Bhat ( MD of Titan ), CK Venkataraman ( CEO Jewelley ), Sandeep Kulhani ( Vice President ) on 28th Dec, 2nd Dec but no one has turned up. They are list bothered for their Brand Value and Customer Care, , , , i will never suggest to any one to buy any thing from Tanishq...Himanshu ( [protected] )

Aug 14, 2020

Complaint marked as Resolved

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Address: Kolkata, West Bengal

I had purchased Diamond Pendant on 11.01.2014 and it was broken after 3 months and again we take up the matter with the concerned outlet and as per their instruction I had deposited the said item in their outlet to repair during the month of October and they returned to us on 13.11.2014. But sorry to say that after two weeks again it became crack in other parts of Pendant. So, it seems Tanishq has loosing the faith of customer and such type of complaints are not expected from this reputed brand. It is totally harassing me to go and inform them about such type of defect and beg them to do something for repairing.

Aug 14, 2020

Complaint marked as Resolved

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Address: Raipur, Chhattisgarh

Hi,

I brought a Titan HTSE watch Model- 1572KDA from the World of TITAN, Near Ghaari Chowk, Raipur.

At that time I was convinced that the watch meets all the standard specifications and is the best watch ever.

And the Glass is scratch proof and strong.

But with a little dash with the car gate, the glass broke-up.
When I went to the same shop, they are saying that I have to pay Rs. 1500 for its repairing coz it is neccesary to buy whole body.

My watch is under warranty.
please resolve the issue.

Aug 14, 2020

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Jan 06, 2015

Updated by Ambrish Bh HI

As per telephonic discussion, I was assured that my problem will be taken up within 2 Working days and a complain no. was provided 724990.

ANY UPDATE ???

Jan 09, 2015

Updated by Ambrish Bh Hi,

Warranty of the watch is upto 17th January, 2014.

Please resolve the same within warranty period.

Thanks,
Ambrish Bhardwaj
[protected]

Jan 12, 2015

Updated by Ambrish Bh No update till date.

Please resole

Jan 27, 2015

Updated by Ambrish Bh Any update regarding my complain 724990.

Please resolve it already apprx. 2 months gone

Aug 29, 2015

Updated by Ambrish Bh Hi Steve,

My watch was repaired and I have to pay the amount, but then the watch is not working properly and it does not display correct time.
Every time I have to update the time manually.

Why it is so?

I have purchased HTSE watch, it was just a waste of my MONEY?

WHY ?

Kindly resolve

Dec 08, 2017

Updated by Ambrish Bh HI
I am fed up with my HTSE watch, I visit Titan Service centre every 3 months.
I donot why TITAN made this HTSE watch worth Rs 8000/
It is very poor and every time it has some problem and watch suddenly stops.
When I visit Service center they teach me that keep ur watch in Sunlight, Should I wear the watch and sit in Sunlight??????????
Anyone can check that how many time I have given my watch in Service center, Receipt has been attached.
Already 1 month gone but still no resolution.
Resolve the issue at earliest.

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A

Ambrish Bh

from Mumbai, Maharashtra

Dec 27, 2014

My Contact details- email- [protected]@gmail.com

mobile- [protected]

A

Ambrish Bh

from Mumbai, Maharashtra

Jan 5, 2015

HI

As per telephonic discussion, I was assured that my problem will be taken up within 2 Working days and a complain no. was provided 724990.

But after a week there is no update and resolution for the same.

Please resolve the same on priority.

A

Ambrish Bh

from Mumbai, Maharashtra

Jan 7, 2015

Hi,

Please refer the attached Invoice, I had purchased the watch on 17 Jan-2014 and the warranty is covered till[protected].

Please close the same at the earliest within warranty period.

Thanks,
Ambrish
[protected]

A

Ambrish Bh

from Mumbai, Maharashtra

Jan 9, 2015

no update

Titan Company Customer Care

from Pune, Maharashtra

Apr 14, 2015

Verified Support

Dear Ambrish Bh

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

A

Ambrish Bh

from Mumbai, Maharashtra

Aug 29, 2015

No my complain is not resolved, my watch is not working

Titan Company Customer Care

from Pune, Maharashtra

Aug 30, 2015

Verified Support

Dear Ambrish Bh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

D

Devashis Mandal

from Talcher, Odisha

Sep 10, 2017

HTSE is a waste of money. My watch is not giving correct time. Repaired one in two years before the warranty ends. But soon after repair the problem relapse.
How can I get rid of my HTSE ...

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Address: Kolkata, West Bengal

Titan Customer care Date- 17.12.2014 132/133 Divyashree Technopolis, Yemalur, off old Airport Road, Bangalore-560017, Karnataka. Dear Sirs, Re;--Complain against manufacturing defect of my watch purchased from your Showroom at Gurudatta Apartments, Shop No. 10/11, M.G.Road Panjim Goa-403001 on 02.02.2013, DOC No.[protected], TIN-P/3518. Variant No. NB9355NL01, Description D663, Cluster-GPURP for Rs.7850/-( Model NB9355NL01) The abovementioned watch was purchased by me under your warranty against manufacturing defect for two years. But I am very sorry to say that the quality and service of your watch is is enough to make a person’s life horrible. I am going to narrate the details of trouble borne by me due to this watch. 1. On 27.01.14 I was forced to go to your above showroom as the watch stopped functioning and in line with the terms of warranty they did the repairing(441 MAS) and I thought the defect was accidental one. 2. After few months my idea over the product and service of your watch got mild push when again I saw the watch stopped functioning. So, on 16.07.2014, I carried the watch to your Showroom at 1, D.H. Road, Taratala, Opp. CESC Building, Kolkata-700038 and they did their repairing and gave me back the watch on 26.07.2014.(No.264) 3. The watch gradually became a nightmare to me when again on 14.08.2014, I found the watch was not functioning. To be very frank I thought to throw the watch to a dustbin but checked myself and again deposited the watch on 14.08.2014 (No.312) to your Kolkata-Taratala Showroom. Again they did the repairing as a matter of routine and I came back with the repaired watch just to see how early my next visit would be? 4. My apprehension becomes true when again I saw the watch stopped functioning and this time I think it would be proper to convey my grievance to you directly without going to your showroom repeatedly. Hope, you will, after going through the details of my harassment simply because of purchasing a wristwatch and that too from a company of high repute appreciate my agony and resolve my grievance only by replacement with a new one having further two year warranty at your end to prevent myself from proceeding to Consumer Redressal Forum with the demand of replacement, compensation for mental and physical harassment and cost of litigation.. Please note that I will not again go to any of your Showroom with this defective watch. For your convenience, I am giving you my email id so that you can contact me. [protected]@gmail.com Thanking You, Yours faithfully, KANAKAVA ROY. Cc to, - 1. TITAN, Gurudatta Apartments, Shop No. 10/11, M.G. Road, Panjim, Goa-403001. For information and checking of their records. 2. TITAN CARE, 1, D.H.Road, Taratala, Opp. CESC Building, Kolkata-700038 for information and checking of their records. 3. In-charge of Eastern Regional office, TITAN, Block C, 8th floor, Apeejay House, 15 Park Street, Kolkata-700016

Aug 14, 2020

Complaint marked as Resolved

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Cutomer acknowledgement form ref:ID:1214ASO401B11555OF DT.11.12.2014, aDDRESS hYD:, Name of the customer: S.V.MURALI KRISHNA, CELL NO.[protected]. Design of wrist watch for gents: 1044YL01: Complain as per ACK: S/G REPLACEMENT. Remarks given in ACK after verification of watch before me by the technician name not known: CASE STRAP WEAR OFF M/G Damage. (Here we asked him to replace the gold chain with leather strap (which we had handedover to him). Approx.delivery: 12.12.14 Rs.700 and service charges: 70= total Rs.770/-. [protected] With reference to the subject cited above, I have recieved a [protected] SMS AT 1314 Hrs.of 12.12.14 "Stating that Dear Mr.Murali Krishna, we need some more time to rectify your watch . Will keep you informed once it is ready. Titan Sevice. ------And at 1621 hrs. a person (name not given) and informed me through shown room land line no.[protected], Stating that Yesterday our technician has not seen the damage of the "BODY CASE" and needs to be replaced with a new one which costs Rs.4175/- as it was not seen yesterday We have given sufficient time to check while giving the watch. NOW THEY ARE CHEATING ME. WHAT TO DO. KINDLY TAKE NECESSARY ACTION AGAINST THE CONCERNED AND DO NEEDFUL TO ME. tHANKING yoU, yOURS FAITHFULLY, S.V.MURALI KRISHNA.

Aug 14, 2020

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

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Titan Company Customer Care

from Pune, Maharashtra

Dec 13, 2014

Verified Support

Dear Murali Krishna,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center team on 12/12/2014 and the ticket number is as follows :715714. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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Address: Chennai, Tamil Nadu

My watch [1491YL02 MEN'S WATCH] glass was broken. I reported to chennai kottivakkam titan service center. Below is the service they have provided. 1. A third class quality thin glass. 2. 4mm gap between watch glass and dial which allows rain, dust and dew inside my watch. So how my watch will be water resistant and now my dial have fungus on it 3. A nail polish like substance coated around the sides of the glass to hide the minor cracks on the glass and my titan watch is looking awkward 4. For this service it took 25 days and 500Rs. For this service why we need to seek titan service center. Don't titan have good glass and glass cutter machine for service?

+2 photos

Aug 14, 2020

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

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Titan Company Customer Care

from Pune, Maharashtra

Dec 11, 2014

Verified Support

Dear Darwin Guna,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

D

DarwinGuna

from Chennai, Tamil Nadu

Dec 11, 2014

[protected]/[protected]@gmail.com

Glass replacement - Worst Service ever had- (Chennai Kottivakam OMR Titan center) - Comment #2091098 - Image #0

Glass replacement - Worst Service ever had- (Chennai Kottivakam OMR Titan center) - Comment #2091098 - Image #1

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