Titan Company Complaints & Reviews

I got a bitter experience on the so called "Raga" watch which i purchased from Noida sector -18 Titan Showroom for my wife ,everything was there including warranty for the gold plating...but it stopped working after 4 months..i showed it in Titan service centre Trivandrum,they changed the watch machine entirely free of cost(they need to as it was under guarantee period)..but after 2 weeks again it stopped working...

What kind of quality assurance is given by titan for its such a Luxury brand!!!!!!!!1

Chrono is not working
I am purchase watch the titan new model 2 month before 5/3/12 watch model no is 9308km01 the problem is watch i am purchase date to today watch chrono is not working so what to do i am go the consumer court . Dealer says i dont know what the meaning of the chrono main area distrubutor says i dont know what the mening of chrono .My contact no is [protected]. My name is dipak jain vapi.Your problem is not solve i want payment not i want to repair ok. Other wise i am going to consumer court.

Dear sir,

My name is chidhhu

I have purchased two sun glass . i have received mail from titan in that msg contains buy one get one free (sun glass ), after visiting showroom they telling , only for selected glass , finally i decide to purchase worst sun glass , its copy of rayban , after using 15 days ,frame screw becomes loose. then i taken to service center , service in charge kanchna naidu told .only you can claim 120 rs only . that also you suppose to buy new sun glass . then only you get discount on that 120,

Finally I decided . i wont visit titan show room

Hello,
My name is Vipul H Vyas i owe a titan eye make spectacles which i procured from their vidhyanagar based shop (Gujarat) as i got my eyes checked from their showroom and was diagonosed of computer vision syndrom, soon i ordered a spec from them for which they convinced me that it shall contain multiple layers which shall protect my eyes from harmful rays of computer and will even save my eyes while driving during night. But now i am facing a problem of abrupt scratches on its lens and am even noticing spreading of light while night driving which i think is very dangerous. In this regard i have lodged complaint against them and hav even visited physically to their showroom but neither of them were successful to convince me with satisfactory answer in fact they dint even answer with sympathy.
If this is the condition of glasses of ( 2000 Rs) Titan eye i.e. such a reputed firm then i think an ordinary spec of 300 Rs shall suffice our needs, because we customers go for such a high profile spec thinking we are spending on our valuable god gifted eyes but if vendors do their sale with evil intentinions than its of no use for going for it.

This is indeed very shameful for such a reputed brand, i am hughely disappointed with their treatment and their product too.

Sir,
We are the customers of your esteemed organization and our purchases of frames and lenses are
as under from your shop at
TITAN INDUSTRIES LIMITED
Shop No.3, 4 &5 Ground Floor
Raghuvir Jn of SVP Road & Ganjawala lane
Borivli(west) Mumbai-400092.:-
(1)Mrs. Sunita N. Shah Invoice No.:BCC0001879 Dated:23/11/2011.
(2)Mr. Siddhesh Shah Invoice No.:BCC0001203 Dated:29/06/2011.
(3)Ms. Shraddha Shah Invoice No.:BCC0002538 Dated:21/03/2012.
However in my case (Mrs. Sunita N. Shah) I found number of scratches on lenses which is a
manufacturing defect and has drawn the attention of the Store-in-Charge Mr. Manish Chauhan on
21/03/2012, 04/04/2012, 08/04/2012 and on 15/04/2012 and lodged oral as well as written
complaint to him. However he gave a standard reply, `As per the company’s policy and practise
the lenses do not have any guarantee for repair and replacement and is not bound by after
sales services and if you have any complaint then you write to our office on the email address
mentioned in the bill. ’
I am using the spectacles since last more than 35 years and have purchased from the ordinary
retail shops (NOT BRANDED) and have never come across such defects and whenever any problem
arises the same was attended immediately with due respect and to our (customer’s)
satisfaction.
A customer comes to a shop of esteemed organization like yours, even though it is highly
priced as compared to non-branded retail shops with an intention and expectation that not only
that there is product perfection with no manufacturing defect but also to get better after
sales services and proper care of their eyes with perfect vision. However neither we get
perfect after sales services nor do they care about the customer’s problems.
Thus, you are requested to direct the personnel in charge of above store to attend our
problems/concerns and to replace the defective lenses or any other appropriate remedial
actions.
I would like to draw your attention that I have stopped using the aforesaid lenses and am
using my old spectacles to protect my eyes and vision as my problem has not been addressed
since last more than a month and if no such corrective measures are taken by your office, not
only me but many like me will not be visiting your esteemed stores.
I hope and wish that my problems are addressed immediately so that we can continue to remain
your customer who can take care of our eyes and the concerns.
Thanking you and awaiting for early corrective measures.
Yours truly,
Mrs. Sunita N. Shah.

Tanishq is a cheat and fraud company. They don't care for their commitments and have a very snob behavior. The have some scheme where a CARD is issued and some points get added on each purchase. These points can be used for getting some discounts after a certain number of points get accumulated on the card. My wife and sister, both have fallen prey to their marketing gimmicks in this scheme. Although they claim to be an all India company...

I purchased a gold chain on Akshaya Trithiya and it broke on the very second day..There was no mishandling or chain snatching..I called the showroom and they asked me to come with the bill. But, instead of exchanging or repairing, they refused to provide any exchange even when i was ready to buy another piece of heavier weight. Brand name is useless..I will never again purchase gold from Tanishq.The service should be provided as it says as the chain broke within 7 days. Worthless, hopeless...Tanishq.

to whom so ever it may concern
dear sir,
I have been into the watch sales & service since 1947 at kasaragod, kerala, and have been selling titan watches from 2003. Thing were good till 2008, but complaints of gold plating have started on titan watches which are not solved till date. Now it is a nightmare for me to sell titan watches as it would definitely going to come back to me for guarantee claim on gold plating. The reason for writing this complaint on this site is just to make the gentlemen running the business for titan industries to look at the Quality of their product as it had already damaged the reputation of the titan watches & in turn the retailers like we. Today I had a embarrassing situation at my outlet where one of my very old customer has thrown the watch on my face in front of other few customers, which he had purchased on 23 rd Feb 2012 from my outlet. There were several incidents which often put me into embarrassment, this if one of them. Now I have started to tell my customers about the poor quality of the titan watch gold platings & to co operate incase any such complaints they come across, in a move to save my reputation. The customer is all to me.

Dear Ladies and Gentlemen,

Yesterday I sent my wife to shop some jewelery from Tanishq. A day before yesterday I browsed Tanishq official website and selected some items and noted down the gold weight, design, diamond count along with price. When she (my wife) visited the showroom in Kolkata, she was left with complete surprise due to the fact that the prices of all the items that we had selected were much more higher than...

I HAVE PURCHASE ONE WRIST WATCH OF TITAN COMPANY MODEL NO. NA9322SL03 FROM C.T.PANDOL&SONS PVT.LTD. LAXMI ROAD PUNE 411002 ON[protected].BUT WITHIN 40 DAYS IT WAS FOUND STOPPED.THIS SHOULD NOT HAPPEN IN CASE OF RENOWED COMPANY.IT WAS SUBMITTED FOR REPAIR AT CT PANDOL ON[protected],DELIVERY DT.[protected], BUT ON[protected] IT WAS NOT READY, PL.LOOK INTO THE MATTER 7GIVE NEW WATCH.

Sir,
I am N.Venkateswara Rao resident Hyderabad. I have purchased Spectacle (frame with Progressive lens) from Titan Eye show room located at Banjarahills, Hyderabad, vide bill no. BAE0014173 dated 05/03/2012 for Rs.15,206/-. After one week I started using the same, as I have already one old spectacle with me. When I was working with this new spects, to my surprise I found TATA logo with other small marks were engraved on the lens, which are obstructing my vision and it has become impossible to use such spects with some permanent marks on it. I went to show room at Banjarahills and have given my verbal complaint, the show room officials straight away said it is very common for TATA lens to have their company logo being engraved and I have to bare with it. Having no option, I told them that I will knock the door of justice through my lawyer. They said do whatever you want. I am so upset with these kind of customer care by a reputed company like TATA group. Well, even now I don't know what to do next, should I go to consumer court or send a legal notice to them. This is the plight of a customer.

Regards,
n v rao.

I have purchased TITAN EDGE 10444L-L572 watch from M/s Banwari Lal Associates P Ltd, Ashok Nagar, Ghaziabad in Rs 7900/. It become defective of machine and chain. I visited to above shop and asked about in Dec 11. He charged Rs 1370/ regarding repair charges and told that rod button and circuit is not covered by guarantee. And also he changed the chain by another quality chain and given the delivery on 22-1-12. Today this watch get again defective. In this way I am tired of TITAN watch and its company dealer. If a watch of such a range is so defective and not covered by guarantee is useless to the customer and cheating to the customer. So please do the needfull. Thanks
Rajiv Kr Agrawal
[protected]@gmail.com

never buy tanishq product from franchise showrooms......they will cheat you ..............very rude in behaviour specially with Tata employees..I am sufferer .....Golden Harvest ....never ever..do it

always buy from authorised company showrooms only.......................

Yogesh
a Tata Employee

Dear Sir ,
I send you all discusen betwen me and titan watch.
Dear Sir,
As you are want my Titan Watch purchage bill i given you scen copy of bill
so please revet me that.
1. Why are you frud with me
2. Why are you use/hidden my bill mony Rs 2940/- in against your watch Rs 1590/- or Rs 1895/- for last 1.5 year
3. IF I have recored your bill accroding you have also recored of mony in my watch Titan 1483YLO1 so why are you not returen my mony .
4. Why are you not contect with my mobile if i was complain your aouthentic show room and legal complain.
5. you are froud sale with me regardingh your watch 1483YLO1 in INLEGALE Type of sales on your aouthenthic SHOW ROOM WORLD OF TITAN IN LYUCKNOW.
6. I want satlment if you retuern my mony with internce o[censored]se you my mony for 1.5 year with tyap of froud.
revert me asap .

Thanks&Regards
Praval Pratap Singh
Mob-:[protected]
Lucknow








--- On Mon, 1/30/12, Helpdesk ( TitanCare ) <[protected]@titan.co.in> wrote:


From: Helpdesk ( TitanCare ) <[protected]@titan.co.in>
Subject: FW: Feedback -6328
To: [protected]@yahoo.com
Date: Monday, January 30, 2012, 2:55 PM


Dear sir

Thank you for your mail

Kindly send Scan copy of the bills.

Regards

Ramesh rao M

-----Original Message-----
From: [protected]@titan.co.in [mailto:[protected]@titan.co.in]
Sent: Sunday, January 29, 2012 1:58 AM
To: Helpdesk ( TitanCare )
Subject: Feedback -6328


Contact Form
Name = Praval Pratap Singh
Email = [protected]@yahoo.com
Phone = [protected]
City = Lucknow
State = uttar pradesh
Country = India
Type = concerns
Brand = AUTOMATIC
Model = 1483YLO1
Purchase Date =[protected]
Message = Dear Sir/Mam, I would like to complain you againest that i was
purchage this watch[protected], here some froud with me at your
aouthrise show room at WORLD OF TITAN , hazarat ganj Lucknow sir i
bought this watch Rs of 2920 and his acchul bill amount was 1895 or
below i have to prof of bill and your certificate of warranty and
extended maintenance guaranteecard there maintion 3year warranty also
sir i am also complain your help line number on 28012012,your this
custmor care number [protected] but there not given me good responce
even your show room manger also talk me that if you given me bill i back
your extera mony sir if you not give resently i am goin to counsumer
cout becose you give with fourd and you are use my mony for last 2 year
,even i purchage there two watch but there maition only one watch entry
please revert me as soon as possible thanks Praval Pratap singh LUCKNOW
[protected]


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ear

Exploitation of Titan eye showroom....Surat. Each piece of lens of same frame are of different shapes. They have broken my frame of Mont Banc and telling its a company error. This is a Shame for Titan - TATA.

Very Disgusting and Shame ful. they are keeping me waiting since a week .... :( and still lingering on....

Terrible Tanishq Experience: We recently purchased a gold chain for my 4 year old son from Tanishq at Cuttack, Orissa. Tanishq gives a 7 days full refund guarantee. Since this was for an occasion, my son did not wear it for some days (until 7 days). When he started wearing (probably around 7th or 8th day), he complained some irritation around the neck area and when we looked at the chain, it had broken parts (more than 1) that was pinching his neck. My wife took it to the Cuttack Tanishq store (probably on 10th or 12th day after purchase). We did not want to get the refund, but to get the credit from Cuttack Tanishq so that we can purchase at Bhubaneswar Tanishq, where we believed better collection was available. Initially, Cuttack Tanishq told my wife that nothing is possible, and we have to lose the making charge (just get credit for the gold - which is a normal process of exchange for old jewelry). When insisted that this is manufacturing defect, and we could not have known within 7 days since we bought this for an occasion and after talking to manager of the store (and waste around 2 hours of our precious time) they suggested that they will send this information to their Bangalore office and wait to get approval for full credit, which will come in 2 to 3 days. Also we have to buy from that same store (Cuttack), not from Bhubaneswar (I guess Tanishq claims that you can purchase from any store and exchange at any other). If we have to buy it from BBSR, then that store has to send to Cuttack store and we make the final purchase (or exchange) from Cuttack store. Anyway, we have to wait for 3 days and also not sure of whether the approval will come. The experience also does not end there - we expect some more horrible experience when we go to BBSR store and Cuttack store to get the exchange (in case the approval comes).

I would like to share this experience with all my friends in facebook so that you are careful in making purchasing decision from Tanishq. My brother-in-law had a similar issue with another local Jewelry shop in Bhubaneswar and the local shop gave full credit (exchange with another jewelry) within a month (at least after 15 days of the original purchase).

in april 2011 i had made acomplaint against the dealer in ANSAL MALL PALAM VIHAR GURGOAN to the customer care via e mail and phone.I HAD TO THE SHOP TO BUY AFRAME FOR MY rayban LENS. THE DAY I GET A CALL THAT THEY HAVE BROKEN one of tne lens.ahd i can come and collect it.INSTEAD OFassuring me of replacing the salesman had the audicity to say that i can go and report to anyone.however i again reported the matter and even talked to the AREA MANAGER AND HE ASSUREDme that he will look into the matter.but till date iam waiting for the reply.In between the dealer sent his sales person to take my 1 lens to match the colour.THIS HAS also been over 4 mths. I NEVER EXPECTED SUCH A RESPONSE FROM SUCH A REPUTED COMPANY LIKE TATAS.BEFORE i write to higher authorities i wish they will reply and return my ranban lens.

Hi
I have purchased two pair of Costly Spectacles (frame and HMC glass) during Jan2011 for around INR40,000 from the Titan Plus at Adyar,Chennai.In one of the spec's the coating got peeled within three months and due to work I was not able to go the Titan show room.Mean while th coating has peeled of at many places and I could read properly.I have given the glass on Dec02-2011 and they have taken it and accepted it is quality related issuse and hence they are send it to the Titan eye Corp office at Bangalore.I have made several calls and still I am yet to receive the old or new glass from Titan.
Please think before going to Titan eye
Thnaks

Dear Sir/Madam,

I have purchased Titan Raga watch (Model number - 2351YM01T) from titan showroom in In-orbit Mall, Hyderabad in the month of October 2011. One fine day during the mid of Nov 2011, I lost the watch due to the technical problem with the golden belt pins. On another day I purchased the same model from the Titan Showroom in Madhapur, Hitec city (which has claimed to be the ONLY company's outlet in Hyderabad). When I was wearing the same, due to the same technical problem with the pin, the belt was loosened and I was informed to take another watch of same model (They replaced with the one which broke before them only). The other watch to everyone surprise had the same problem.

Then they informed me that there is some technical problem with the watch and so I was forced to take another model as money couldn't be returned.

I complaint that due to the inefficiency and technical problem with that model, I lost the first watch. I wish that the benefit for the same should be granted to me either in the form of credit note/refund of money (I have bills still with me..luckily) or give me another watch worth the same which I lost.

Hope the technical head of the watch and model will agree to my plea and consider to grant my request.

Definitely if my plea is granted then it will bring fame to the brand of Titan as ethical company.

I have purchased Octan K622 on 27th Dec, 2011
DOC NO:[protected]
variant number: 9187SH02
Loyalty No:[protected]

I have presented this watch (as a birthday gift for my brother) but, identified the strap chain has one pin missing and small scratch is present on it which appeared to be some abnormal scratch and looks manufacturing defect.
When yesterday, we visited the shop to have this fixed/replaced, they started behaving badly and started blaming on us and declined to address the issue.

I swear not to trust Titan watches from now. I wish I could sue that shop owner.

I will have to shell out few bucks to fix the watch on some another Titan service centre otherwise will get it fixed from some other vendors/service comps. Which is of less concern for me. But, it will surely tarnish the image and brand called Titan.