[Resolved] Titan Company — complaint letter against servicing experience for bluetooth issue.

Bhushan Lalit Bhoir

from Mumbai, Maharashtra

Address:

Abhishek Comm.complex ,Opp Malad Shop Center S.V Road , Malad (W) Mumbai 400064, 400064

Dt:30/04/2019

From:
Ritika Pandey
To,
The Manager,
Customer care department
Titan,

Sub : Complaint letter against servicing experience for Bluetooth issue.
Ref: Fastrack SmartWatch Reflex 2.0 SR No: 8517SWD9PP05 Inv no: 025659 dt: 22/02/2019
Respected Sir,
With reference to above matter this is to inform you that I have purchased fast track watch from Abhishek Comm.complex, Opp Malad Shop Center S.V Road, Malad (W) Mumbai 400064 worth Rs. 1995/- via inv no: 025659 dt: 22/02/2019 .
I have given twicely that watch for servicing in that shop on 16/03/2019 and 31/03/2019 respectively.issue with watch is that its Bluetooth device is not functioning properly and I am receiveing message very late from expected time, but I am refgret to inform you that no proper solution to this matter has cometill time
I have wasted so much time for this but response received is not at all expected from such a big Concern. It is very bad experience I had from the brand like Titan.
Again, I am requesting you to take the necesaary action against it and do the needful. I am attaching copy of my invoice tith it.
Thanking you,
Yours Faithfully,

(RITIKA PANDEY)

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Jul 11, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Titan Company Customer Care's response Dear Ritika,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve