[Resolved] Titan Company — complaint regarding service centre and service quality | |||
My complaint number is [protected] Dear sir Mai apne watch ko apne nearest service centre world of titan orbit mall, indore, a. B. Road, madhya pradesh mai 6th april ko submit kiya thha. Mere watch ka chain ka colour off white hai or service centre wale bar bar white colour mangwa rahe hai jo mere chain colour se different or odd hai. Usne mujhe btaya thha ki agar company ke pas agar stock nhi hoga to aapke amount ka cash credit note banega and aapko watch purchase krna hoga. Ab jb mai aaj unse ye bol rha hu to wo bol rahe hai mai nhi kr skti hu aap company mai mail krk complain launch kr do. So sir mai mail mai all necessary document with my watch chain colour and service centre ke chain ka snap attached kr rhi hu. Plz give me fruitful solution as soon as possible and resolve this issue on your priority basis. Maine iske regarding aapke tollfree number pr 4th may ko call krk complaint bhi launch krwaya chuki hu. But abhi tak koi bhi call back ya revert mail nhi aaya hai. Plz check this. Itne follow up ke baad bhi mujhe abhi tak koi solution nhi mila hai. Thank you Swati saha [protected] [protected]@gmail.com Was this information helpful? | |||
Jun 13, 2019 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. May 10, 2019 Updated by rafsdream Ye kiya reply aaya hai mujhe. Ye genuine hai ya nhi. Plz clarify May 10, 2019 Updated by rafsdream Again ye msg aaya .this is genuine or not. Verified Support May 10, 2019 Titan Company Customer Care's response Dear Swati, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced. As per our records, your complaint was registered with our social care team on 10/05/2019 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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I have made payment through hdfc credit card vide air pay reference id[protected]. 5 % discount offer on hdfc cardwas not given. Please looked into.
Regards
ravi kumar
[protected]