[Resolved] Titan Company — delay in repairing and return of watch

Prabhujyoti Prafhan

from Bhubaneshwar, Odisha

Address:	Balasore, Odisha, 756001
Website:	www.consumercomplaints.in

Its a matter of great penitence that the watch given for reparing to the world of titan company reparing centre through titan watch centre (Situated at chidiya pul vivekananda marg nr-rainbow hotel, manikhamb, balasore, odisha 756001) booked on dt-09/11/18 has not yet been delivered to me for which i face a lot of problems. Is it not a sufficient time for the company to have it repaired? And its no doubt a matter of loosing confidence in the company and hence the company is suggested to take initiatives for keeping its dignity intact.
Details of my watch
Booking number jo[protected]
Watch number 1698 xl o2

Was this information helpful?

No (0)

Yes (0)

Jan 5, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

Titan Company Customer Care's response Dear Prabhujyoti,

Steve here from the Customer Relations team. Always here to help!

We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we want to reach out to you.

Could you please share your phone number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dec 03, 2018

Updated by Prabhujyoti Prafhan Mob.no.-[protected]
e-mail id- [protected]@gmail.com

Verified Support

Dec 05, 2018

Titan Company Customer Care's response Dear Pradhan,

Steve here from the Customer Relations team. Always here to help!

Thank you for sharing your contact details.

As per our records, your complaint is registered with our social care team today on 05/12/2018 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve