[Resolved]  Titan Company — fastrack reflex reporting same problem even after repaired by service center

Address:O 54 Krishan Vihar New Delhi, New Delhi, Delhi, 110086

Hi team

I purchased fastrack reflex smart watch around 5 months before and after that much small time, it's battery backup reduced to less than 2 months. I gave it to service centre as well in central mall rohini but after 1-2 week i got it back and still it's reporting same problem.

Requesting you to either give my money back or replace this watch with something else.

Also it not get connected very well, without internet it keeps on disconnecting. It doesn't show all enabled notifications as well, it shows notifications on its own whenever it wants and sometimes it does even show notifications.

Jo number: jo[protected]
Jo date: 26 feb 2019
Variant : swd90059pp06
Date of purchase: 9 oct 2018
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May 4, 2019
Complaint marked as Resolved 
Titan Company customer support has been notified about the posted complaint.
Verified Support
Apr 02, 2019
Titan Company Customer Care's response
Dear Lalit,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our social care team on 02/04/2019 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
 Steve
Complaint comments 

Comments

Mai bahut presan hu service Center jaate jaate so please my watch is change or complent service
Aapke service Center me koi responce nhi leta hai jyenge to time mela kr de deta hai jis din Se lyea tb se kbhi sahi time nhi dekhe apne ghari me please contact me
[protected]

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