[Resolved] Titan Company — fastrack watch manufacturing material quality problem

Adhi Kannan

from Hyderabad, Telangana

Address:

FAST TRACK Showroom Gangaram,hyderabad Store code:36., Hyderabad, Telangana, 500050

Last 10 years i'm using fast track different models and quality found good, that is reason again recently i bought fast track watch of (Rs 3095)

Item code : nj1478sl02, model no: 1478sbg, sn:[protected], doc no:1000282 in fast track showroom gangaram, hyderabad store code:36.

"now the watch metal got corrode & tearing my hands"
I taken to fast track show room (Store no:36) gangaram, hyderabad, they are not ready to listen. And i went to world titan service center, they told this problem is coming in the model but warranty period completed for you so you have to pay 1100rs.

I never expect this type of quality problem in titan fast track watch.

Titan representative not ready take it up customer feedback to titan management.

Titan can make customer as fool, but not long time.

+3 photos

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Jun 22, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

May 18, 2019

Updated by Adhi Kannan Ticket Id: [protected]

Verified Support

May 19, 2019

Titan Company Customer Care's response Dear Adhi,

Steve here from Customer Relations team.

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.

We apologize for the difficulty you have faced and we want to reach out to you.

As checked, your complaint was already registered with our call center team on 16/05/2019 and the ticket id is [protected]. Your concern would be addressed at the earliest.

Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission.

We know how important it is to solve your complaint at the earliest. Soon you might get a call on your contact details.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.
Sincerely,
Steve