[Resolved] Titan Company — glasses are not suitable | |||
Dear sir, i visited your bhopal malviya nagar branch on 29th, as i am from chhindwara, your employeesassure me that any branch of titan eye provide services. So i ordered my frame and glasses on the name of nimish bhangre, who is also tata employee. I got delivery from your chhindwara store on 8 nov. But it not suitable for near vision. Also frame was broken, i did not understand how is it happened. Because i did not notice it earlier. Even when your opthalmologist ask me i replied that it is design. So i can't able to say it is brake after delivery or earlier. Now your employee ask to make crizal lenses. Earlier my bill was more than 8000 and now again i pay more amount for lenses and frames also. I request you to resolve the issue. Was this information helpful? | |||
Jan 18, 2019 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Dec 17, 2018 Titan Company Customer Care's response Dear Bhavesh, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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