Titan Company — gst credit discrepancy immediate resolution required

Address: Titan World Address: No 8, Prabhat Complex, Kempegowda Rd, beside Bangalore Gate Hotel, Anchepet, Gandhi Nagar, Bengaluru, Karnataka 560009

Dear Team,

I hope this message finds you well.

I am writing to formally file a complaint regarding my purchase of two watches from the Titan app on 24th November 2024. After the purchase, I contacted Titan customer support to inquire about the GST credit for the same, and the staff provided me with written information concerning GST credit on the items purchased.

However, as of today, 27th February 2025, I have not received the promised GST credit on my GST number, despite having shared all necessary documentation and proof with your team.

Despite repeated follow-ups, I have not received any resolution or response related to this matter. I find this situation to be unsatisfactory and am now compelled to file a formal complaint.

I request you to kindly investigate this matter and resolve it at the earliest by crediting the GST amount to my GST number.

Details of the Purchase:

Date of Purchase: 24th November 2024
Products Purchased: 2 Watches

I would appreciate your prompt attention to this issue and look forward to receiving an update regarding the resolution.

Thank you for your understanding and cooperation.

Best regards,
Akash