[Resolved] Titan Company — invoice required

[Resolved] Titan Company — invoice required

S Sparsh Sinha from Mumbai, Maharashtra

Hi, I purchased a spl edition octane sqaudron hawker watch in 2017. It's belt broke off recently and I tried to rectify it only to find out that there is no belt available for the watch. The thing available is the whole frame costing 10.5 k. Also the watch was purchased online through titan.co.in but my account does not show the order details. When enquired about the invoice of my watch, I've not got any response from the customer care team. It's been more than 3 weeks. Can you tell me how can I get the invoice of my watch so that I can exchange the pathetic watch for a regular one. Also, please do not launch special editions of you cannot cater for spares and accessories. Was this information helpful? No (0) Yes (0)
Sep 17, 2019 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Aug 17, 2019 Titan Company Customer Care's response Dear Sparsh, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve
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