[Resolved] Titan Company — labour charges for a minor battery change

ashray dash

from Mumbai, Maharashtra

Nov 27, 2017

Address: 400703

Website: Titan

I had given my watch for repair at ngda watches pvt. Ltd. (Titan care) at sector 17, vashi, navi mumbai -400703. This showroom is an authorized titan care showroom.
My complaint is regarding the labor charges this showroom has levied on my bill for just replacing my battery. The problem with my watch was that my battery was dead, so they replaced my battery with a new one.
The cost of battery replacement was rs 65 and the labour charges levied was rs 236. The amount mentioned is as per the invoice receipt they gave me. Upon that too, they charged gst amounting to rs 45.92.
So the total bill i got for just a battery replacement was rs 300!!.
You tell me, is this not cheating? For a battery replacement if you charge me rs 300 then its better not to purchase titan watches.
I respect titan and till now have been buying only titan watches.
But if these service centers start to cheat people by levying such high labour charges for just a battery replacement costing rs 65, then i am sorry to say that titan has let me down.
My invoice no-[protected] and invoice date is 27/nov/2017.
Attaching the tax invoice from the titan care service center.

Will titan look into this issue and help me out?

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Jan 7, 2018

Complaint marked as Resolved

I am still waiting for your response Titan.

Titan Company customer support has been notified about the posted complaint.

Dec 01, 2017

Updated by ashray dash Is anybody in Titan concerned about my issue?? Kindly reply atleast

Verified Support

Dec 06, 2017

Titan Company Customer Care's response Dear Ashray,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

Dec 06, 2017

Updated by ashray dash My mobile number is [protected] and email id is [protected]@yahoo.com

Jan 07, 2018

Updated by ashray dash I am still expecting your response through phone or email Steve. Titan should response quickly once your acknowledge my complaint.