[Resolved] Titan Company — lens

Nutan Sahu

from Guwahati, Assam

Address:

Goswami Service Guwahati Assam, 781003

I bought crizal lens form titan eye plus situated at goswami service guwahati-781003 in the month of december 2018. Crizal lens is 8 coated which i bought. Lens supposed to be repels scratches,, repel water, anti smudge, it protect from dust, anti reflection.

But i found nothing of the above coat. My crizal lens is now full of scratches, it doesnt protects form dust, it does not repel water, it is not at all anti smudge and anti reflection though i have bought in january 2019. I have made full payment for crizal lens then why should i suffer for fault of the titan. I claim my compensation from titan eye plus. Either you exchange my lens and provide the actual one or refund my amount. Its been five months only and i am facing problem with lens.

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Jun 21, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

May 21, 2019

Titan Company Customer Care's response Dear Nutan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Kindly mail us your invoice copy and image of product which has defect at [protected]@titan.co.in. Also, please share your contact number & email id, so that our team can check and do the needful.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve