Titan Company — Low quality, slow service | |||
I purchased a titan watch (fasttrack ne 3039spo2) 20 months ago for my son fromtitan outlet at viviana mall, thane (w), mumbai. it is in warranty period but the backside of the watch got corroded. this has caused rashes on my son's skin. when we visited the outlet they were not ready to replace it without charges. we asked them to send it across the service centre and let them take a call. we had asked them to inform us but to our surprise without our knowledge they replaced it and now are demanding money. why should we pay for a thing in warranty? who is going to pay for the rashes caused on the skin? is this the standard of titan watches and it's service? we've been purchasing from titan but had no problem. but now if there is an issue it is there, it has to be resolved without harrasing the customer. on the top of it the watch is with them for over 20 days now. is this a government organisation which takes ages to resolve a matter? next i should avoid titan's product for their cheap quality & slow service. my contact no. is [protected]. hope i get express help. Kindly help. Was this information helpful? | |||
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Titan Company customer support has been notified about the posted complaint. | |||
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
View all Titan Company contact information
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve