[Resolved] Titan Company — no reply regarding my repairing watch (no phone pick up)

drprdp007

from Ranchi, Jharkhand

Address:

110093

I buyed edge titan watch in the month of december 2018, i m facing some issue so i had deposit same to service center, the helios watch store, i -21, central market, lajpat nagar’s new delhi, it was supposed to be given by 14/03/2019 or they will reply but they didn’t inform me regarding status of my watch neither they pick up the landline number. Job no. Jo[protected].
With regard
Pradeep kumar

+1 photos

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Apr 17, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2019

Titan Company Customer Care's response Dear Pradeep Kumar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint is registered with our social care team on 17/03/2019 and the ticket number is as follows :[protected]. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve