[Resolved] Titan Company — no spares

rgkrupa

from Cuddalore, Tamil Nadu

Address:

Pondicherry, Puducherry, 605004

This is the second time facing the same problem with titan service. Previous time they gave a coupon to exchange the watch as they don't have the spare. They gave just 50% from the original price. Now they don't have a spare. If titan doesn't have the spares why do they sell new models. Where i'm ready to pay for the spare and service but i'm guided to go for an unauthorized service center by the titan guys. I regret to be a titan customer where myself and my family is using around 15 to 20 titan products as watches and sunglasses.

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Feb 24, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Titan Company Customer Care's response Dear RG Krupa,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Jan 22, 2019

Updated by rgkrupa Hi Steve,

Thanks for your reply. You can call me toy mobile - [protected] and mail me at [protected]@gmail.com

Regards,

KRUPASAGAR GUNASEGARAN

Verified Support

Jan 23, 2019

Titan Company Customer Care's response Dear RG Krupa,

Steve here from the Customer Relations team. Always here to help!

Thank you for sharing your contact details.

As checked, your complaint is already registered in our call center on 22.1.2019 and the complaint number is [protected].

Your complaint would be addressed soon by the relevant team.

For more queries, you may call us on[protected] or write to [protected]@titan.co.in.

Sincerely,
Steve

Jan 23, 2019

Updated by rgkrupa Thanks Steve, You're so responsive.