[Resolved] Titan Company — poor lens quality | |||
1 month ago I bought titan eyeglasses worth Rs. 8045. My experience on titan eye. 1) Me and family buying lense from Himalaya Opticians from last 12 years. but this time I decided to buy from Titan. 1) staff was so polite and they helped me to choose good spects for me. 2) I choose Ozon lense worth Rs. 5700. I got No warranty certificate, no certificate of genuine of product, no idea of terms of the warranty like Crizal provide to there customers. 3) lens is so-called Smudge Proof, Anti dustproof, anti-glare. but its not at all Smudge Proof, Anti dustproof, anti-glare. 4) I have used Crizal lenses previously. paying almost same as much I have paid for Titan Lenses. But the quality of titan eye lenses this lower grade. not at all worth of 5700. cost could have near 2000 to 2500. I am not satisfied with the quality of the lenses. 6) Titan is overcharging there customers. and when i got feedback SMS. in the whole survey questions, they did not ask me about the quality of the product. because they know their product quality is not up to that level. Was this information helpful? | |||
Mar 1, 2019 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Jan 28, 2019 Titan Company Customer Care's response Dear Rohit, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||
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Comments
I ordered a titan watch..and made the payment also but got a duplicate Tissot watch in only 2k which is duplicate and broken also..it is boxed titan only but got cheap 100 rs watch even after paying 1970 rs
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