[Resolved] Titan Company — refund

Byresh Raj

from Bengaluru, Karnataka

Address:

560013

I had ordered a watch of 945/- on aug 3rd. I did not get any confirmation mail. But my money is deducted. I reaches titan customer care thrice and said about issue they asked to send a mail with transaction snap. I sent 4 mail as well but they are not responding. Its been 15 days and i have lost my money without any response and i do not know how serious this would turn if they are playing with this issue. If you can solve it please do help or else i will have o lodge a police complaint against titan.co.

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Sep 20, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Aug 19, 2019

Titan Company Customer Care's response Dear Byresh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve