Titan Company — Refund for rs 960

I ordered a watch from company application and paid 960 online.after i cancelled the product for very low product rating as they are sending used products and they messaged me for refund.My order number is 8973746 for Rs 960.00 has been cancelled at 10th february.Till now waiting for refund.Customer care giving fake assurance for refund...It is one type of a case of customer harassment from this reputed brand.There shoud be a strong action against them ..