Titan Company — Refund not received even 2 months after cancellation

Website:

www.titan.co.in

I have ordered Reflex 3.0 Dual Toned Smart Band in Midnight Black & Grey Accent (SWD90067PP03A) worth ₹ 1795 and Reflex Smart Watch with Silicone Black Strap (68024AP01) worth ₹ 3995 on 22/08/2022 through World of Titan mobile app.

The order ID is 7392356.

Even after two weeks the product was not shipped. So I cancelled the order.

It's been nearly 2 months and I haven't yet received my refund yet. I have contacted the customer care countless number of times but in vain. My ₹ 5790 is still due.

The screenshot of the order details is attached for ready reference.