Titan Company — Service | |||
Sambhu chakraborty 4/2k/34 ho chi minh sarani, sarsunaa super market, kolkata 700061 Mobile : [protected] E.Mail: director.[protected]@gmail.com Dear sir/madam I sent my driver to titan taratolloa on[protected] at titan care 1, dh road kolkata-700038 showroom for my xylus watch servicing. They demand rs 2300 in advance otherwise they will not accept servicing request. My driver informed the person responsible for billing that he is not carrying any money and he can pay money after servicing or he can deposit it tomorrow but they didn’t accept the service request and didn’t agree to keep the watch at their custody after confirming the advance payment by tomorrow. I had to drive 10 kms to the showroom for depositing money and forwarding service request. I met the in charge claimed owner of the shop and manager and asked for the cause of this harassment but not only she behaved badly but insult my driver very rudely in front of me. She raised the question of my purchasing capacity and other nonsense talk arrogantly. However i have deposited rs 4100/- for servicing of the watch I will be happy to know the titan policy, whether titan accept servicing request only against advance payment or not? If the policy is that why i will not seek support from consumer protection act that without giving service how titan claim for money where i am depositing my watch at their custody ? I will be happy to know whether titan is promoting this arrogant lady to behave badly instead of bringing support to customer? I will be happy to know whey titan will not take any action against this showroom and why i will not campaign this story in the social media and other places? Please do not hesitate to call me and mai me at director.[protected]@gmail.com or sharing your reply in the facebook posted by me Sambhu chakraborty [protected] Was this information helpful? | |||
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Titan Company customer support has been notified about the posted complaint. | |||
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
View all Titan Company contact information
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve