[Resolved]  Titan Company — spectacles - order#tmfa[protected]/07/2107-defective lenses - reg

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400053

I ordered two spectacles with elan platinum lenses with progressive numbers on 31/07/2017. My reading number was 2.50. I was having problems with the specs since beginning but i was told that these being progressive lenses it will take me 15-20 days to adjust. However the problem persisted and my eyes started watering and i got pain in the eye. I was out of india till december 2017 and then frequently out of mumbai. I presumed that my number may have changed causing all these problems. I did not doubt the spectacles. When i went to my ophthalmologist for checking my number, he told me that the spectacles made by the titan were defective as the reading glass was having a power of 1:50 instead of 2:50 as recommended. This sis a highly unacceptable defective manufacture by titan eye plus. When i approached the store at star bazaar linking road andheri west for my complaint, i was told that i have to make a new specs and i have to pay for the lenses. Why should i pay for a defective manufacture by titan? I want my lenses to be correctly made, for which i had paid a huge amount, and the same be done at the cost of the company.