[Resolved] Titan Company — titan automatic - sapphire crystal - rusted inside | |||
Titan automatic - sapphire crystal no: 9350waa I bought the watch during the year 2011. The strap of the watch got torn at the clip. I wanted to replace the same type of strap but it was not available at world of titan on marine drive road kochi. They advised me to get the watch serviced also. It was on 20/05/2015. They told me that is done at bangalore. After a while, i got back the watch after servicing. I noticed that they have changed the watchcase also for a reason not known to me. Due to unavailability of the strap of the original type i bought another one from them to replace the old. Recently i noticed moist forming inside the watch. I took it for servicing at the same place. After some days they told me the watch cannot be serviced or repaired. It is pertinent to inform that i don't use the watch in water or rain even though it is claimed to be water resistant. Please arrange to repair the watch or replace the one. Was this information helpful? | |||
Mar 17, 2019 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. Verified Support Feb 10, 2019 Titan Company Customer Care's response Dear Mathew, Steve here from the Customer Relations team. Always here to help! Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you. We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected]. Sincerely, Steve | |||
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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I refer to your response dated 10/02/2019 regarding the above issue. My email id is - -
Mathew