[Resolved] Titan Company — Titan Heritage Smartwatch replacement delayed for over 3 months despite repeated mails.

Ramneek Bhau

from Jammu tavi, Jammu and Kashmir

Oct 6, 2026

Address: Titan World Store, Apsara Road, Gandhi Nagar, Jammu., Jammu, Jammu and Kashmir

I purchased a Titan Heritage Smartwatch through the Titan World app. The watch subsequently developed a charging issue, following which I deposited it at the Titan World store at Apsara Road, Gandhi Nagar, Jammu.
The store informed me that the watch had been sent back to the company and that the replacement process had been initiated. I was also informed that the same model was unavailable at the store and that the Smart Desk had been contacted.
I contacted Titan Customer Care under Ticket ID TKT-[protected]. I provided my JO Number JOAN[protected], purchase receipt, store deposit slip and screenshots showing that the store had communicated with Smart Desk.
Despite providing this documentation, Titan Customer Care repeatedly instructed me to coordinate with the store. I have already done so, and the store has confirmed that its required process has been completed.
More than 3 months have now passed since I deposited the watch, and I still have neither the replacement nor a confirmed delivery date.
I am requesting Titan to take ownership of the matter, coordinate internally with the store/Smart Desk, and provide the replacement or an appropriate resolution along with a definite timeline.

Was this information helpful?

No (0)

Yes (0)

Oct 10, 2026

Complaint marked as Resolved

The complaint has NOT been resolved. As of 10 October 2026, I have not received my replacement Titan Heritage Smartwatch, and Titan has not provided me with a confirmed replacement or delivery date. I have repeatedly contacted Titan Customer Support under Ticket ID TKT-0073845711. The smartwatch was deposited at the Titan World store in Gandhi Nagar, Jammu, after it developed a charging issue. The store informed me that the replacement process had been initiated and that the Smart Desk had been contacted. I have already submitted the purchase receipt, store deposit slip, JO Number JOAN073262700956, and screenshots of the store's communication with the Smart Desk. Despite repeated emails and a final escalation, Titan Customer Care has continued to redirect me to the store instead of providing a concrete resolution. I have not received confirmation of dispatch, a replacement watch, a refund, or any other satisfactory resolution. I am updating this complaint to clarify that the matter remains unresolved. I request Titan Company Limited to investigate the delay and provide the replacement or an appropriate alternative resolution as soon as possible. Please keep this complaint marked as UNRESOLVED until the issue is actually resolved.

Titan Company customer support has been notified about the posted complaint.