[Resolved] Titan Company — tommy hilfiger watch

bhavyabr6

from Bengaluru, Karnataka

Address:	560032
Website:	titan

I purchased tommy hillfiger watch on july 25th 2016. There has been battery issue, mechanism issue, belt issue repeatedly time and again. i have logged numerous complaints in the titan store R T Nagar and i bought this watch in Mantri Mall pantaloons show room. Every time the watch goes for service, i get it back after 3 months so in one and half year of purchase i have hardly used the watch. I had logged last two times for "replacement" which was denied. I want the watch to be replaced at any cost but i see no action taken from your end. Its been a hopeless service given by any company till date. when you want customers to buy your watch for thousands you should be in position to replace when there are defect products from your end.

I hope this gets resolved soon and i am tired of calling customer care so many times and going to store. Its been waste of time and money.

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Apr 20, 2018

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

Titan Company Customer Care's response Dear Bhavya,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve