Titan Company — Watch - model number : 9477nlo2j | |||||
Dear concern, this is in regards to my complaint about the titan watch which i bought on 19th feb 2016 from your franchisee at oberoi mall, life style (Titan showroom), malad - east. I bought leather watch and the sales person confirmed us that the leather strips will not get affected much for 2 years, but extremely disappointed with the quality i would like to share my grievances pertains to leather material. I again went at titan showroom yesterday (R-city mall) ghatkopar, mumbai yesterday, again the sales person and the manager rudely exaggerate that nothing can be done on this. I have my warranty card with me. Kindly confirm why the big name like titan fooling customers in this way!!! Badly disappointed with the quality and service from your staff. Was this information helpful? | |||||
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Titan Company customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear Kinnari Shukal,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Dear Sonam,
First of all, we appreciate the kind co-operation provided by your team in this regards.
Secondly, can you please confirm what do you mean by free of cost, its a matter of your service / standards and a quality which Titan an Indian brand has failed to maintain and please ask your management to keep it in mind that because of your false commitments we are facing this issue, so stop using this word as FOC, And you are doing any kind of favor on us.
Additionally, if you are replacing the leather strips then please make sure i would get written communication from your service team in terms of quality as assured by your Sales manager which he had given at the time of purchasing the same.
Lastly, I am fed up with this ridiculous follow ups of yours, hence request you to replace my watch or give me assurance against new leather strips as mentioned above. After using 12-15 times if your leather is going to be worst quality then would also request you to give me replacement of strips every time after 3 months.
I think this must be enough clarification and expectation from my end and hope the same is clear to you.
Please stop playing with mails and just give me resolution.
Regards,
Kinnari Shukal / Vipul Patankar
[protected]
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First of all, we appreciate the kind co-operation provided by your team in this regards.
Secondly, can you please confirm what do you mean by free of cost, its a matter of your service / standards and a quality which Titan an Indian brand has failed to maintain and please ask your management to keep it in mind that because of your false commitments we are facing this issue, so stop using this word as FOC, And you are doing any kind of favor on us.
Additionally, if you are replacing the leather strips then please make sure i would get written communication from your service team in terms of quality as assured by your Sales manager which he had given at the time of purchasing the same.
Lastly, I am fed up with this ridiculous follow ups of yours, hence request you to replace my watch or give me assurance against new leather strips as mentioned above. After using 12-15 times if your leather is going to be worst quality then would also request you to give me replacement of strips every time after 3 months.
I think this must be enough clarification and expectation from my end and hope the same is clear to you.
Please stop playing with mails and just give me resolution.
Regards,
Kinnari Shukal / Vipul Patankar
[protected]
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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And now your concerned team is just calling us to disengage your third class quality strips with the new piece but again you people are not ready to give any kind of assurance on the same. I need a written affirmation from you people that after using the fresh strips also it will be same as my old strips after three months, as you exclaimed on call!!! Please note I will just give you 2 working days time to determine this case or be ready for the another escalation level, where you people will have to be highly penalized for your misbehavior of your so called " Sales Manager of the titan showroom ' and your false commitments !!!
I am giving you last chance to uphold your goodwill in the market by replacing my old watch with the new one or give me surety that after changing the leather strips it will not affect to the look of the watch.