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[Resolved]  Titan Company — wrist watch colour fading

I had purchased black wrist watch within 60 days the colour was fading when went to show room service centre they taken the complaint and said they do not have stock in bangalore and no further response it very very bad. This is second time i experienced with titan fast track brand i am going to write this in social media advising every one to do not purchase any of the titan products and the customer service also very bad
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Complaint marked as Resolved Jun 5, 2019

Complaint Status


[May 01, 2019] Titan Company customer support has been notified about the posted complaint.
Verified Support
Titan Company Customer Care's response May 01, 2019 Dear Hari,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number and email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
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    Titan Company
    Customer Care Service
    Customer satisfaction rating
    61%
    Complaints
    1436
    Pending
    0
    Resolved
    830
    Titan Company Phone
    +91 80 6660 9000
    +91 80 6660 9028
    +91 43 4466 4199
    Titan Company Address
    3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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