Titan — defective goods and worst service | |
Purchased a wrist watch of Rs: 5000(near about). After 1.5 months the belt torn from its dial slipped from my wrist and scratched. 1stly they said it torn because pin had not properly attached. They will fix it without charge. But when I asked for also remove scratches for free of cost because it scratched just because of that defective pin. If the pin was good then neighter it torn or slipped nor it get scratched. They said me it is not in their hand. So I mailed to Titan helpdesk, they said to submit the watch in their showroom. After doing that 3 days later they called me and said there is no sign of manufacturing defect. Pin torn most probably due to my mishandling. So they will not repair this free of cost. Was this information helpful? | |
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Titan Company customer support has been notified about the posted complaint. | |
 3 Comments | |
Comments
your team already contacted with me.And your technician Mr. Som from kolkata, ph no.[protected], contacted and check my watch. According to him the damage is due to my mishandling because Titan is a big company and they never do such type of defect or careless as I complained. My point is when 1stly I went to the showroom and shown them the watch they said it is quite natural. Very often happen this with any watches.No need to worry they will fix it free of cost. But when I asked for compensation because the pin was defect and thus it torn and slipped from wrist and get scratched, they change there statements through Mr. Som and saying that it was completely my fault.Company is not responsible for that. By the way i am giving my details..
Name: Sourashis Mukherjee
Mob: [protected]
Email: [protected]@gmail.com
Showroom from where I purchased this product: World of Titan, Tinkania bus stand Burdwan, West Bengal.
Name: Sourashis Mukherjee
Mob: [protected]
Email: [protected]@gmail.com
Showroom from where I purchased this product: World of Titan, Tinkania bus stand Burdwan, West Bengal.
Mr. Steve till now i didn't get any response from you or your team..
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+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve