Titan Eye Plus — Horrible and painful experience with spectacles bought from Titan Eye Plus

Address:

Bangalore, Karnataka

Dear sir/madam, Invoice No. : BAC0046869 Invoice Date : 10/03/2014 Sales Order No. :TIND055834 My first experience with Titan Eye+ went horrible. Seeing the awesome looking showroom in Indiranagar, bangalore I chose to give it a try and buy new spectacles from there as I was thinking for long to change my old one which I have been wearing since last 8years(it was from GKB and it still looks good and works fine). I got my eyes checked by a guy and decided to go with a frame and glass for which I paid Rs.6391.00. A girl took measurement and I was told that I will get my specs after few days. After collecting the specs I realised the frame temples are not adjusted as per my need(which is generally done and altered accordingly in other shops). So I wondered what the measurement that girl took for. And also my right eye was feeling really uncomfortable. I went back to the shop next day and was told that adjustment of the length of the temples of the frame is not possible, however little bit bending is possible. And I was told regarding the discomfort, that it will take some time to get adjusted. I believed so. After two months of pain and hoping to get adjusted with the specs I ran out of patience and went back to the shop. [By this time I found that my right glass has some area where the power changes and makes it impossible for me to see things clearly when I am looking sideways. So it was clear to me that there is something wrong with this glass while my left eye was totally comfortable.] So that day my eye power was checked by a lady again and after few hours of waiting I received my specs and they just straightened the frame which was curved abnormally before. Now at least my ears were not paining. But I still felt uncomfortable. I went back after few days and found the person who checked my power at the first time. Now this time I was sure about my wrong glass and explained it to him. He checked my power again. After few hours of waiting there I received my glass in exactly same horrible condition(curved again). I was really disappointed and expressed my concern. Now to my surprise he tried to make me believe that this is just the issue of power adjustment and nothing wrong with the glass and it always gives trouble to eyes when we look sideways and I should look straight all the time. *ARE YOU KIDDING ME??*. I have been wearing spectacles since 1999 and never had this kind of horrible experience. Not even with the cheap roadside shops. I am Bio Science graduate(imagining what can happen to ignorant people) and have the knowledge of how vision and glasses work. So thankfully I was not fooled by his manipulation and was adamant to not to leave with the specs unless my issue is solved. He then took the glass and told me it will be taken care of and will be given to me after few days. I went back after two days or so and found the lady again. After receiving the glass I found nothing has changed. But the lady told me that the glass was scrubbed to make it better. And I was requested to wear it again for a day and give my feedback. After one more painful day I thankfully received a call from the lady asking for my feedback and after knowing that I am still feeling uncomfortable she agreed to process for the replacement. After few days I received the sms that my product is ready. Now this time I get the proper glass and has been feeling comfortable from the very first moment. That is the way it should be. After asking what was the issue with the glass they finally revealed that there was some peripheral mistake in the glass! After taking so much money from customer you can't even provide a correct product and on top of that your personnel try to misguide the customer at the price of their health. Now who will pay for my painful and uncomfortable 3 months? And for the time I have wasted and got frustrated just to get correct product which I have already paid for. I am not going back to any Titan shop again and so will not my family and will advice my friends not to. Thanks & regards, Swati Sengupta