Titan Eye Plus — poor frame quality of spectacles

Address:

Mumbai City, Maharashtra, 400101

I had purchased spectacles from this shop in kandivali east in aug 2018. A few days back one arm of the frame got damaged. On approaching the store i was curtly informed that there is nothing they can do about it as the spring of the frame has been damaged and i would have to buy a new frame costing 2500/. The warranty had expired just 3 months back but they mentioned anyways that even within the warranty period, they were not responsible for any damage to the frame. I concluded that the product was of inferior quality and the service equally poor. On querying them as to why i should purchase from a titan store if a small time optician offers me a similar product/service at half the price, they had no answer. This brand just does'nt have any value attached to it