Titan Eye Plus — Shopkeeper insulted me and didn't fix the problem.

Address:

Titan Eye Plus # 53-54 / 104, Mahadhana Street, near the Suzuki showroom, Mayiladuthurai 609001, Tamil Nadu.

I just wanted to register my awful experience that I had with one of your showrooms.

Venue: Titan Eye Plus # 53-54 / 104, Mahadhana Street, near the Suzuki showroom, Mayiladuthurai 609001, Tamil Nadu.

I had bought glasses for both my father and mother. But my dad's glasses lens has a lot of stains on the lens that look super ugly. So we went shopping and they said they are providing a new glass and they gave but the same problem only occurs in 3 months. Please see the attached picture file on the problem for a better understanding. So we went back to the store and complained about the problem. But their behavior was super angry and they said you can do what you want, but we don't offer any support in this regard. They were super rude and treated us like they were just leaving the store. But we asked politely what we can do with this lens. Please try to report it to the data subject and take action, but they said there is nothing we can do and you can go. That's exactly what they said. I was super surprised.
Why are we spending too much money on your Titan brand? Because as a customer, we trust your brand. But where is the quality first of all and what kind of behavior is that "You can do whatever you want"? So this is how you train your employees to hand customers ? Very shameful, Titan! Because your employees make customers like me to take a decision like hereafter big "NO" to Titan and never ever recommend Titan to anyone in my life.

We're all going to shop for the brand, Titan? Not because the place looks nice or whatever.
I am very disappointed and hope Titan will look into my problems and provide a solution.
I have hereby attached my invoice and the picture of the glasses. Please find. Thank you!