Titan Eye Plus — wrong product and delay product delivery

Address:

Swami Vivekananda Sarani Road,Ranaghat, Nadia, West Bengal, 741201

I order a titan sunglass with lens rx white titan lens item code - xtp16zw. Deliveey date was 15/11/19. But on 18/11/19, they r telling lens what are came from company is different from what i order.. This sunglass is very urgent and essential for me.. How they do this. So reputed company how do they give wrong product.. Sales order no terg001319.. How they r so casual they supply wrong product specially from such a reputed company. They r taking a good amount of money but they r not supply right product and right time to deliver the product..