Titan — fraud by dealer

Address:

Gautam Buddh Nagar, Uttar Pradesh

Team, It gives me immense pleasure to write this mail to a brand that is well known for its quality and reliability. Since the time of my ancestors, we have been using Titian watches. But I have recently come across a situation where the whole perception for a brand like Titian has changed just like any other watch manufacturer in Chandni Chawk (Delhi). I purchased a Fast Track watch worth 4300 INR on 1st March, 2014 from a shop in Karol Bagh, the name of the Shop is Chawla Watch Co.(Showroom:5/54, Ajmal Khan Road. Karol Bagh.) and gifted it to my friend. Within one week from purchase I received a call from my same friend that the chain unpin from the dial on its own. As a working person we both did not get time to visit the same shop again till the last week. On last Friday I went to the same shop and the person said that it cannot be repaired as there is a physical Damage as the pin was broken. I told him that the same pin was fitted at the time of purchase from your end. He ask to leave the watch to them and come after 4 days so that they can arrange for pin. I said that I will manage on my own as I will visit any fast rack show room. The moment he hear this he started requesting not to go as they will take more than 15 days to repair this. He insisted a lot and I thought of getting good customer service. At the end I decided to visit fast track/Titian showroom. I went to Connaught Place Titian show room and told my concern. I was totally shocked after hearing to what they said. The watch costs only 1700 INR, and comes with a leather strap and not with any chain. Also watch is of Fast Track and they are not sure about the chain. the executive in showroom, themselves were shocked and said that they cannot help us much. I realize that I was cheated by the shopkeeper. I was very much disappointed and was feeling embarrassed as this was gifted to some . So took the watch back from showroom and came to my place. Later on i realized that i have spend 4300 INR which not a small amount and just because of some fraud i cannot take this any more, i want you to take necessary action against the shop as it is said to be authorized with some sort of Titan certificate as well as I want replacement of this watch that I got from the dealer. Also the extra amount that charged should be refunded. I hope i will get this level of service from your end. Regards, Mriganko Kundu [protected]