[Resolved] Titan — Titan Obaku Watch Strap replacement going very difficult | |||
Hello Team, I want to replace strap of my Obaku watch but it seems this strap is unavailable. I already tried to search strap at 3 different World Of Titan in Pune. I deposited my watch at Chinchwad Branch for more than 2 months but could not get strap.Titan world guys says that strap is out of stock and they need to order but it has been an year or so I am keep approaching them but not getting any response from them. I have given a complaint on customer care no. and my complaint ID is 708953.I have called to customer care at least 10 times every time they say we will escalate your complaint. But of no use. They have given me one no of higher authority named Rajani who don't receive phone and customer care people don't have any another no. Months back I received a call from this no. ([protected]), and they said within two weeks they will make strap available at Chinchwad branch but still I am waiting for the same. Could you please help me to get this issue sorted out. waiting for response. Rajashri Rathi. Mobile No.[protected] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Titan Company customer support has been notified about the posted complaint. | |||
 17 Comments | |||
Comments
Titan has given a credit note of depreciated value of my watch to me.My request to Titan though you have stooped some models you should provide accessories at least for five years after you have stooped your model.Or while selling those models you should tell to byers that you are going to stop these models and can not provide after sale services.
Dear Rajashri Rathi
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Dear Dilip Kannaiah,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Dear Dilip Kannaiah,
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
If you require any assistance please call our Care team on[protected].
Regards,
Steve
Facing the same problem lately for now . went to the so called TITAN showrooms and the only response we got was that straps for this watch are not available and if you have a warranty card we will refund money back with a depreciation -- are you seriously kidding me ??? This and all will not be told at the time when we purchase any product and we only get to know when we get any problems -- seriously a big no for TITAN products from now .
Hi Titan,
I am in chennai and I have the same issue, I have run around atleast 5 Titan world showrooms and they all dont have the leather strap for my Titan Obaku.
Why is it so hard to get, I really like this watch and want to keep using for the next 5 years atleast.
And FYI[protected] is not working, it answers and drops automatically.
Dont take pride but deliver service.
Armstrong.
I am in chennai and I have the same issue, I have run around atleast 5 Titan world showrooms and they all dont have the leather strap for my Titan Obaku.
Why is it so hard to get, I really like this watch and want to keep using for the next 5 years atleast.
And FYI[protected] is not working, it answers and drops automatically.
Dont take pride but deliver service.
Armstrong.
Titan Company Customer Care's response, Oct 3, 2016
Verified Support
Dear Lean.
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve .
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve .
Hello Team,
5 Years back i ahd purchased titan obaku watch from kolkatta in south ex mall. Now i am in Vizag and have visited two titan showrooms here for the strap of my watch but i coud not find one. They say they have to order the strap from the company, in order to do so they need the purchase invoice of the watch from me. Isnt that Ridiculous...i have a watch and i am ready to pay the money for the strap what so ever...what has it got do with a purchase invoice..will u give the strap for free if i get u the invoice!!!. This is not expected from titan. I am in need of a starp for my titan obaku watch...[protected]@gmail.com...kindly contact me on this.
5 Years back i ahd purchased titan obaku watch from kolkatta in south ex mall. Now i am in Vizag and have visited two titan showrooms here for the strap of my watch but i coud not find one. They say they have to order the strap from the company, in order to do so they need the purchase invoice of the watch from me. Isnt that Ridiculous...i have a watch and i am ready to pay the money for the strap what so ever...what has it got do with a purchase invoice..will u give the strap for free if i get u the invoice!!!. This is not expected from titan. I am in need of a starp for my titan obaku watch...[protected]@gmail.com...kindly contact me on this.
Titan Company Customer Care's response, Oct 5, 2016
Verified Support
Dear Avinash,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.
We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
In case you wish to talk with our Care team, please call on 1800-266-0123. else contact on socialcare@titan.co.in
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.
We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.
In case you wish to talk with our Care team, please call on 1800-266-0123. else contact on socialcare@titan.co.in
Sincerely,
Steve
Hi this is suganthan from madurai tamilnadu. I bought this OBAKU watch in December 2012. Now it's October 2016 in between i have changed my strap 1 time in 2014. 2 month before again i gave my watch to change the strap in madurai north veli street branch. They told me that it will take 1 month time to change it because they want to order from somewhere else. Later they told that strap was not available from company and asked me to come and look for someother strap which fits to change and yesterday night a person called me and told sir I'm infront of your home and our company asked to return your watch because of non availability of strap. Without any prior information they came to my home and gave the watch and went away. I dint expect such a response from a corporate company like titan to their customer. I have seen lot's of customer faced the same problem and posted in this. Why can your company take this issue and give support for your customers who are facing the problem? ?
FOR EXAMPLE :
Some motor companies are getting their vehicles back for services and return to customers and lastly Samsung company was supporting the mobile phone which they sold are getting fired across india.
Why can't as a company you think about the customer satisfaction? ?
This will spoil the brand name across all locations of a such big company was not supporting thier customers for long time.
FOR EXAMPLE :
Some motor companies are getting their vehicles back for services and return to customers and lastly Samsung company was supporting the mobile phone which they sold are getting fired across india.
Why can't as a company you think about the customer satisfaction? ?
This will spoil the brand name across all locations of a such big company was not supporting thier customers for long time.
Titan Company Customer Care's response, Oct 14, 2016
Verified Support
Dear Suganthan,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve
Hi,
From last three weeks my request for Titan Obaku 9303 watch strap is pending at Kalyani Nagar Pune Titan showroom.
The executive asks for selling the watch with depreciation value as the watch is discontinued.
My issue is why Titan is not supporting the accessories for such expensive watches even if you close the model for sale.
If this is the attitude of Titan for costumers who buy their expensive watches, I fear Titan is A CHEAP BRAND and customers shall not buy Titan watches more than ₹1000 as that's the only price where you won't feel bad if Titan doesn't support you.
I have checked all the showrooms in Pune and almost same reply is being given.
My details are as follow if Titan feels like contacting me:
Ulhas More
Mob: [protected]
From last three weeks my request for Titan Obaku 9303 watch strap is pending at Kalyani Nagar Pune Titan showroom.
The executive asks for selling the watch with depreciation value as the watch is discontinued.
My issue is why Titan is not supporting the accessories for such expensive watches even if you close the model for sale.
If this is the attitude of Titan for costumers who buy their expensive watches, I fear Titan is A CHEAP BRAND and customers shall not buy Titan watches more than ₹1000 as that's the only price where you won't feel bad if Titan doesn't support you.
I have checked all the showrooms in Pune and almost same reply is being given.
My details are as follow if Titan feels like contacting me:
Ulhas More
Mob: [protected]
Hello Titan, I am also facing the same problem, I have bought Obaku 3 years back and now struggling to get the strap changed in Pune. Do you explain the logic behind selling 6-7k watch and not manufacturing its strap? There are so many complaints for strap for these models and you idiots are just copy pasting some idiotic auto reply. Is this a professionalism? If this is the kind of service Titan is providing then whats the difference between buying your [censored] watch and a road side watch?
Same issue .. it seems like there are only auto replies and no action. On the issue ... Such a waste ... Was once a loved watch a d now just can't use it So it's strap is worn off and cant get it changed anywhere... Very sad and bad service from Titan never expected this from. Titan ...
Titan Company Customer Care's response, Jun 4, 2017
Verified Support
Dear Philomina,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we
always strive to make things right for our customers. We apologize for the difficulty you
have faced and we want to reach out to you. Could you please share your contact
number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal,
and we go the extra mile to ensure our customers are happy. In case you wish to talk
with our Care team, please call on 1800-266- 0123.
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we
always strive to make things right for our customers. We apologize for the difficulty you
have faced and we want to reach out to you. Could you please share your contact
number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal,
and we go the extra mile to ensure our customers are happy. In case you wish to talk
with our Care team, please call on 1800-266- 0123.
Sincerely,
Steve
Dear team,
I purchased the titan obaku 9939np01 model 3 years back. The strap broke within a week. I have been following up with titan showrooms in Bangalore as well in ranchi for the strap change. But, I have not got any significant response from anywhere. Since the watch was gifted I could not get it replaced. Could you please help?
P. S I am not ready to surrender that watch. So, if you have any alternatives, please suggest.
I purchased the titan obaku 9939np01 model 3 years back. The strap broke within a week. I have been following up with titan showrooms in Bangalore as well in ranchi for the strap change. But, I have not got any significant response from anywhere. Since the watch was gifted I could not get it replaced. Could you please help?
P. S I am not ready to surrender that watch. So, if you have any alternatives, please suggest.
Titan Company Customer Care's response, Jul 3, 2018
Verified Support
Dear Komal,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve
Hi Team,
I have bought below Watch three years back and I tried to change my strap after one year. I went to several Titan authorized show rooms in Hyderabad and I wasted at least one hour every time. They took my contact details and told me that they will get back to me. I didn't get any call now till. Though I bought this for around 8K, I am using this watch as show piece in my home due to useless and worst support from Titan.
Buying cheap watches is far better than buying the watches from Titan. Don't sell expensive watches blindly in case if you are not able to provide accessories. Unfortunately I bough this watch and vising all the useless Titan exclusive showrooms for straps.
Titan Obaku Analog Black Dial Men's Watch - 9303NL01
I have bought below Watch three years back and I tried to change my strap after one year. I went to several Titan authorized show rooms in Hyderabad and I wasted at least one hour every time. They took my contact details and told me that they will get back to me. I didn't get any call now till. Though I bought this for around 8K, I am using this watch as show piece in my home due to useless and worst support from Titan.
Buying cheap watches is far better than buying the watches from Titan. Don't sell expensive watches blindly in case if you are not able to provide accessories. Unfortunately I bough this watch and vising all the useless Titan exclusive showrooms for straps.
Titan Obaku Analog Black Dial Men's Watch - 9303NL01
Titan Company Customer Care's response, Jul 3, 2018
Verified Support
Dear Babu,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-266-0123.
Sincerely,
Steve
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.
As per our records, your complaint was already registered with our call center team on 02/12/2014 and the ticket number is as follows :708953. Your ticket would be addressed & closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve