[Resolved] Titan Watch — watch service

S Jayabalaji

from Delhi, Delhi

Address:

600125

I gave my titan watch for service at vslasaravakkam, chennai branch titan care center, on 18.12.2018 they told that rs. 700/- will be the service charge and the delivery date on 02.01.2019.
I went on 02.01.2019 evening, they told that it will not ready and it will take seven more days. I ask them to hand over the watch to me.
I never seen such irresponsible care center ever in my life. I am using titan watch for more than 25 yesrs shame about titan...

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Feb 8, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2019

Titan Company Customer Care's response Dear Jayabalaji,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Jan 05, 2019

Updated by S Jayabalaji My contact number is [protected] and my mail id is [protected]@gmail.com