Tneb — Refusing to accept payment after due date

Address:

Chennai, Tamil Nadu

Recently we moved to Moggappair West, we were not able to make payment on due date. So when we approached the counter at Moggappair West for payment, the person at the counter refused to accept the payment stating that we had to meet the AE who would be coming to office only at a certain time. Does this mean we have to take leave from our office just to meet this AE for making payment? when we tried making through online, we are not able to access online payment as it was showing service connection not live. In the list provided by TNEB in its website for netbanking though HDFC is listed, it is not available in HDFC site for payment.