[Resolved] Togofogo.com / Upr eCommerce — duplicate product send

jauapaul

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 401504
Website:	www.togofogo.com

I purchased a mobile from Togofogo.com site trusting the Quality control. But unfortunately I received a Duplicate China product yesterday. .
I have requested to intiate Refund and make arrangement to take back the product at the earliest .But the customer service denies stating that is not possible.
Photo of the product attached.Togofogo.com
Name: JAYAPAUL JAYAKUMAR, Your order ID: TO[protected] |
Order Placed on : 31 Mar 2018 17:39:12:643 |
Payment Type : Cash on Delivery
Your Sub Order: TO[protected]-841284 |
.
Order Details :
S.No Item Name Suborder Id Price Quantity Shipping Sub-Total
1 Nokia 230(CertifiedRefurbished) TO[protected]-841284 1903 1 118 2139
Track Your Order
Discount Amount : 0
Payment Amount : 2139

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May 8, 2018

Complaint marked as Resolved

Togofogo.com / UPR eCommerce customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2018

Togofogo.com / UPR eCommerce Customer Care's response Dear Customer,

Greeting From Togofogo!

This is to inform you that we have clearly mentioned on website what is the meaning of Refurbished category.

As per website "These device are ‘almost new’ and might have some minor dent and scratches. This is a seller refurbished products. These products are further tested by QC team".

But if you don't want this product then please pack the same with all delivered accessories. We can arrange reverse pickup after your confirmation and your refund will be processed within 10 days after received delivered product.

If you want delievery kindly confirm on email [protected]@togofogo.com on priority basis.

Thanks

Team Togofogo

Apr 08, 2018

Updated by jauapaul AS INFORMED IN MY COMPLAINT THE ITEAM SEND IS A DUPICATE CHINA PRODUCT . PLEASE ARRANGE PICKUP AND REFUND MY PAYMENT. ACCOUNT DETAILS IS SENT TO MAIL ID
[protected]@togofogo.com AND [protected]@togofogo.com

Apr 18, 2018

Updated by jauapaul Thanks to Indian Consumer Complaints forum with their support I was able to return the duplicate China product send by Togofogo and get refund on 16/04/2018.

Thanks