[Resolved] Togofogo.com / Upr eCommerce — nokia 5233 & get nokia 1110 | |||||
I have purchased a refurbished nokia 5233 on togofogo.com for which i got a nokia 1110 free As soon i got the courier and opened the package, i noticed that both the mobiles are not charging right out of the box. I recieved the courier on 8th july 2017. As already said i thought of returning the product within 3 days of returning deadline But i visited the site everyday to check the status of my order. It never showed that my order is completed and it didnt show the return option. I wrote to the customer service regarding this. But all the response i got was an automated message after which i didnt get any response from them I called them today i. E, 15/7/2017 and the customer service person said me that the dead line for returning the product is over. I feel this this is some kind of gimmick played by the website people to avoid returns of the mobile. I have mailed them twice and no reply from them I have called the service people and he said it would take some time to update the status of my order. Which exceeded the 3 days deadline for returning the product Please look into this and help me get the product returned and and my money back. I have wasted a lot of my valuable time regarding this issue. Was this information helpful? | |||||
Aug 18, 2017 Complaint marked as Resolved Togofogo.com / UPR eCommerce customer support has been notified about the posted complaint. Jul 15, 2017 Updated by Vishwa Bharath Reddy order id: TO[protected] Verified Support Jul 18, 2017 Togofogo.com / UPR eCommerce Customer Care's response Dear Sir, Sorry for delay response. This is to inform you that customer has received the product on 8-jul-2017. And he has contacted us after TAT i.e. 15-jul-2017. As customer has taken warranty bazaar pack, so we have suggested customer to avail the service from them. Regards, Shailendra Tiwari | |||||
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