[Resolved]  Tolexo — Bosch angle grinder

Address:

Gautam Buddh Nagar, Uttar Pradesh

I just had a nightmarish experience with this company. And the nightmare refuses to end. They took and order for a tool on the 10th of March, and promised delivery in 3-4 days. Accordingly, I hired a carpenter from the 15th, for some wood work in my house. I also bought thousands worth of accessories for this power tool from the web as well as local sources.

14th, order delayed, promised that will ship in 48 hours. No response till 16th. Then I realised what was going on - went ahead and bought same tool from local market and proceeded. Carpenter was on a retainer, I was losing out on labour rates.

single address for customer support - always reverts with boiler plate responses.

I suspect that these people are accepting orders, adding the profit to books and delaying shipment to next financial. For a few pennies, they are risking alienating a sizeable customer base.

They have the classical malaise of Indian businesses - penny wise and pound foolish. No amount of management training is going to fix that, unfortunately. Unfortunately for them, as also for the country where they continue to poison the business environment with their dishonesty.