[Resolved]  Tolexo — COmplaints unaddressed or not answered

I have purchased A car cover from Tolexo which was damaged and already reverse picedup and the same inspite of several reminder via mails and calls they havent updated any status as to if they have delivered the product really unhappy with the service and i have amade a payment but havent got my product yet please suggest what can i do file a suit against the delay in product and even the phone no have a long waiting time regards Siddhanth Order no Tolexo Online Pvt Limited via email.freshdesk.com Feb 22 to me Dear siddhanth shetty, We would like to acknowledge that we have received your request and a Ticket #48303 has been created. A support representative will be reviewing your request and will send you a personal response within next 24 hours. Thank you for your patience. Sincerely, Tolexo Support Team 48303