Tolexo — Delay in shipment delivery

Address:

Raigad, Maharashtra

My order details are: Order ID # TOD[protected] Order Item: Wortec 63001 safety shoes I placed the order on 18.05.2015. I was informed through email that the item was dispatched for delivery on 06.06.2015. Yet it is to be delivered. Its been more than 20 days now the item has not been delivered. I used to enquire about shipment delivery through email, the costomer service representatives then reply against my enquiry that "complaint has been register and customer service representative will contact shortly" but nobody from customer service dept. replies regarding shipment delivery. Further, I send enquiry fore the same and they register complaint but no further action is taken from their side. This has happened for many times. Even, I asked through email that "should I cancel my order.?" even then nobody replied. My item is not yet delivered. What should I do now.?? Is it faud or what.?